Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI wanted to take a moment to express my sincerest gratitude for the outstanding support Michael and Keiandra provided throughout our search for a rental property. Your professionalism, dedication, and expertise made the entire process incredibly smooth and straightforward.
Thank you!
Maykon · 22 May 2024
Agent replied · 21 June 2024
Dear Maykon, We really appreciate you taking the time to leave such lovely comments about Michael and Keiandra. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMy dealings with Dexter has gotten progressively better over time, especially since Paula Baptist has been managing the property I rent for the past two years. Long may it continue.
Toufique · 20 October 2019
Agent replied
Dear Toufique, Thank you for your review regarding your experience with our Clapham High Street Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleSince starting our flat search, both Ed and Matt have been incredibly helpful! They have both been very responsive, friendly and professional and we’ve been really impressed with their efforts to go out of their way to help us throughout the process so far. Highly recommend to anyone looking for a new property in London!
Regan · 22 June 2023
Agent replied · 21 June 2024
Dear Regan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI was looking to rent my flat out so went through the usual process of ringing all the local agents and making appointments for them to come view my home. I saw a variety of people from sleazy guys who wore too much cologne up to lovely Tatiana who stood out as being friendly as well as professional. She has been so incredibly efficient and kind, quickly responding to my questions, never being pushy and made my decision to choose Dexter’s an easy one.
The day I went in to sign the forms she was able to send the team around as well as a photographer. Her colleagues are also charming. Within a couple of days I had tenants lined up for my flat.
I have never gone through this process before but I cannot think of a way it could have been less painless or straightforward. Thank you.
Katayun · 23 June 2018
Agent replied · 21 June 2024
Dear Katayun, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Clapham High Street Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleThe team at Dexters fully supported us when we, as tenants, were unfairly charged by a gas company. It was above Dexters' remit to help us obtain a reimbursement, and we are very grateful that James Gambardella did all he could to help us get our money back.
Dexters is an attentive and accommodating managing agent, and we would recommend them to anyone looking to rent a property in London. Especially if it is your first time renting, Dexters will offer the necessary support and guidance.
Alice · 23 June 2018
Agent replied · 21 June 2024
Dear Alice, We appreciate you taking the time to submit your review regarding the service you received from our Clapham High Street Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleLeanne Christie is our property manager and has been very professional and friendly at the same time, giving us the reassurance needed with everything related to our flat. Thanks Leanne!
Micaela · 29 July 2019
Agent replied
Dear Micaela, I am writing to say thank you for your kind comments about the service you received from our Clapham High Street Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleRecently moved with Dexters Clapham. So far have had a great experience with the property management which a nice change from the usual experience of renting in london (thanks Sanjay!)
Andy · 29 July 2019
Agent replied
Dear Andy, We are delighted to read that our Clapham High Street Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleI have been letting my property through Dexters Clapham High Street now for almost 7 years. Adam and his team are always on hand to help when needed. Highly recommend.
Aleks · 29 July 2019
Agent replied
Dear Aleks, We are delighted to read that our Clapham High Street Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
Google@ Lauren Thayer - Outstanding service and support from our nearly two years of tenancy. I’d highly recommend Dexter’s Clapham, and hope to look for my next property with them!
Hannah · 29 July 2019
Agent replied
Dear Hannah, We are delighted to read that our Clapham High Street Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleBeen letting my property through Dexters for a while now, and they've been absolutely fantastic, at every stage. Lauren and the team go above and beyond for landlords and tenants.
Samantha · 29 July 2019
Agent replied
Dear Samantha, I am writing to say thank you for your kind comments about the service you received from our Clapham High Street Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI have had the pleasure of dealing with Dexters Clapham for many years and have always been highly impressed with their efficiency and professionalism as a Lettings and Property Management agent.
James Gambardella and his Property Management team always have a 'nothing is too much trouble' attitude towards all their clients, which ensures they give nothing less than a 5 star service.
I have to also highly praise Adam Myall, Andrew Hogg and their team who work tirelessly to ensure only the best tenants are found at all times.
Keep up the great work.
James · 17 October 2017
Agent replied
Dear Mark, I am writing to say thank you for your kind comments about the service you received from our Clapham High Street Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleDexters (Clapham North) have been amazing and taken all the stress away from renting our property. From the very beginning they have been very responsive and efficient. I don't know what I would have done without them!
Even before our contract with them began they were available for advice and relieved us of a lot of stress. Our property means a lot to us and we trust them entirely. They are very professional.
I would recommend their service to anyone and everyone.
Florence · 23 June 2017
Agent replied · 21 June 2024
Dear Florence, I am writing to say thank you for your kind comments about the service you received from our Clapham High Street Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 1/5
GoogleDexters are a terrible Estate Agent. All they want is money. They are completely on the side of the landlord when it comes to rent increases and punish early renewal with over the market rent increases. Their admin is terrible. Charging for the wrong rent amount and chasing for payment that has already been paid. Overall, I cannot recommend anyone uses Dexters to rent from. I do not know why anyone would rate them above 1 star.
Michael · 29 July 2019
Agent replied
Dear Michael, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleOur letting agent, Charlotte Kennedy is incredibly friendly, approachable and efficient whenever we have questions, queries or concerns about our lease or our property.
Thanks again Charlotte for your continuous service.
Kat · 13 January 2018
Agent replied
Dear Kat, I am writing to say thank you for your kind comments about the service you received from our Clapham High Street Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GooglePaula has been great and very attentive during the moving in period. We hope to maintain this relationship moving forward as it has been seamless.
Many thanks :)
Ruby · 20 October 2019
Agent replied
Dear Ruby, Having read your review, we would like thank you for your feedback about our Clapham High Street Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleOverall I was very impressed with Dexters, and in particular Daniel and Steven. We had a complicated situation, and both were always patient and professional and helped us get to the bottom of things. Daniel was great at helping set up things for our new tenancy, and always flexible and accommodating. Thank you!!PositiveResponsiveness, Professionalism
Sarah · 22 June 2021
★★★★★ 1/5
GoogleBy far the worst experience I've had with an agency since moving to London 10 years ago. The agent was rude to me on the phone and did not apologise for his negative behaviour. I won't be dealing with Dexters ever again and will let family and friends know not to make the mistake I did. I've never had a problem with an agency in the past so it's beyond me why Dexters deals with customers in this manor.
Tasty · 16 September 2017
Agent replied
Dear Sir
Thank you for your review.
I am sorry to hear you have not been pleased with the service you have received from our Clapham High Street office. We pride ourselves on our customer service levels so it's disappointing to hear that on this occasion you do not believe you received this from us.
If you could kindly get in touch with us directly, we would be really keen to try and look into the matter for you.
Yours sincerely
Sam Farnan
Customer Relations Team
★★★★★ 1/5
GoogleBy far the worst experience I've had with an agency since moving to London 10 years ago. The agent was rude to me on the phone and did not apologise for his negative behaviour. I won't be dealing with Dexters ever again and will let family and friends know not to make the mistake I did. I've never had a problem with an agency in the past so it's beyond me why Dexters deals with customers in this manor.
Alastair · 23 June 2017
Agent replied · 21 June 2024
Dear Sir
Thank you for your review.
I am sorry to hear you have not been pleased with the service you have received from our Clapham High Street office. We pride ourselves on our customer service levels so it's disappointing to hear that on this occasion you do not believe you received this from us.
If you could kindly get in touch with us directly, we would be really keen to try and look into the matter for you.
Yours sincerely
Sam Farnan
Customer Relations Team
★★★★★ 5/5
GoogleReally happy with the service - Leanne is our property manager and I can recommend her as she's always helped with any issues we might have had :)
Hannah · 29 July 2019
Agent replied
Dear Hannah, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Clapham High Street Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleSanjay has been a great property manager. He responds to items in an efficient and timely manner. We've been very happy with him managing the property for us.
Sarah · 29 July 2019
Agent replied
Dear Sarah, Thank you very much for your great review regarding our Clapham High Street Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleGreat experience working with Paul Martin. He is always professional, diligently follows up on matters, and has great attention to detail. Very happy and highly recommend. Thanks Paul!
Jackie · 29 July 2019
Agent replied
Dear Jackie, Thank you very much for your great review regarding our Clapham High Street Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
Google"Regarding the deposit refund process in relation to my Flat in Wimbledon, I thank Jon Amadi for taking care it and helping me to complete all necessary steps."
Luis · 29 July 2019
Agent replied
Dear Luis, Thank you for your review regarding your experience with our Clapham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleRenting with this branch of Dexters was probably the worst decision of my entire life. From start to finish, as well as everything in between they were terrible. One thing they did excel in was their total lack of customer care as well as straight up rudeness. Their email communication system is also an absolute shambles. If you take one piece of advice in your life I beg you to not use this incompetent Estate agents.
Izzy · 29 July 2019
Agent replied
Dear Izzy, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleDexters property management, and in particular Charlotte Kennedy, have provided excellent support throughout our tenancy. All our enquiries have been responded to quickly and helpfully, as well as resolved efficiently.
Elizabeth · 22 April 2018
Agent replied
Dear Elizabeth, Thank you for your review regarding your experience with our Clapham High Street Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
