Dexters London reviews

★★★★★ 5/5

Google

Dominic, Elliot and Laura went the extra mile on every occasion. It's safe to say that this was a nightmare sale process with all sorts of unforeseen challenges, but at every turn Dexters dealt with the challenges with a can do attitude and it eventually brought about the successful sale of the property. Right from the beginning with candid professional advice on the sales price, through to the completion, Dexters support was what made the sale happen. We are very grateful for their service.

Sean · 29 July 2019

★★★★★ 5/5

Google

A big thank you to everyone at Dexters, and in particular to Laura Winstanley who guided us through a tricky sale at a very busy time in our lives! There was no hard sell from Laura, she was very sensitive but also put her point across in a very effective manner. It was great to feel that you had someone in your corner , who was always accessible and who was always willing to deal with the estate agents and solicitors on the other side. Moving house can be very stressful but Laura definitely helped to make it that bit more tolerable! Best and loveliest estate agent we've encountered in a long time!

Paul · 29 July 2019

★★★★★ 5/5

Google

From the first viewing, I have been impressed by the friendly and thoroughly professional way that Sara Ali from Dexter's Putney Office has gone about her work. As the purchaser, I might have expected for the estate agents to be distant or even evasive. This was certainly not the case, and it was apparent that Sara was able to employ her experience and understanding of the local property market in order to secure the best outcome for her clients - completing the sale. I would also single out the fact that Dexters employ a 'troubleshooter'(in the form of the seemingly unflappable Becci) specifically to act as a liaison point between the different solicitors and other parties to ensure things go smoothly. I had reason to call on her more than once as unfortunately the sellers had elected to choose a firm of solicitors who were, to be kind, apparently rather laid back rather than proactive. Dexters were able to act as an efficient intermediary and kept me informed and on-board when I had the option of considering other properties listed elsewhere.. In summary, I found Sara and her colleagues helpful throughout the process and would not hesitate to recommend them if you are thinking of placing your property on the market.

Christopher · 29 July 2019

★★★★★ 5/5

Google

Our property manager Paula was very helpful in liaising between us and the landlord towards the end of our tenancy, helping us come to an agreement to leave so that we could purchase another property. Towards the end of the tenancy we were contacted by various different people from Dexters who hadn't seemed to have spoken to each other and this caused some confusion, but Paula did a great job of getting everyone on the same page enabling us to reach a swift resolution.

Iain · 29 July 2019

★★★★★ 5/5

Google

Sara Ali thank you so much for all you have done to assist in selling our home! Firstly Dominic provided a great initial service with a clear estimate and examples to help prices accurately. All his guidance was spot on down to the time it would take to sell. Elliott has been great at assisting in overseeing things ran smoothly, and finally Sara worked very hard to ensure both buyer and sellers expectations were met- going well beyond what I would expect and always helpful, knowledgeable and cheerful. Thank you! You have an awesome thumbs up from us- just wish you could sell us a house where we are now!

Rachel · 29 July 2019

★★★★★ 5/5

Google

During the 8-year period that we have been living in our house managed by Dexter's all the staff at the Putney branch have been friendly, helpful and welcoming each time we have called in. We have mainly dealt with Paul Martin and are happy to say that our questions have always received proper consideration and he has always been willing to go the extra mile in order to deal with problems that arised. We will certainly recommend this office to friends and acquaintances.

Steven · 29 July 2019

★★★★★ 4/5

Google

The Property Management arm of Dexters is great! Paula Baptista was a complete star and always had my best interests at heart. The Lettings Agents side might want to take note of this, especially when a tenant is exiting and they are looking to find a replacement. I felt like they were more interested in filling the tenancy rather than making sure my last couple of months at the property were comfortable and enjoyable. It could be a full 5 star package if everyone had the same attitude and care to their tenants as Paula did. Thanks Paula - you get 5 stars x

Michelle · 29 July 2019

★★★★★ 5/5

Google

Dexters manages the property I have just moved in and I have been stunned by the excellent service I have received. A particular mention of Shenitta Hutchinson whose patience and problem-solving knows no bounds. Also, Craig Coles has been another stand-out employee, going above and beyond the call of duty to help me select a broadband provider (something a property management company is not tasked with but he was more than happy to roll up his sleeves and help me out anyway). Craig is polite, professional and a pleasure to deal with. I wouldn't hesitate to recommend Dexter's with such an awesome team on board!

Andrea · 29 July 2019

★★★★★ 5/5

Google

While I can't vouch for all members of staff, I'm fortunate to have Craig Coles as my point of contact for the apartment I rent through Dexters. Having dealt with several agents from different firms in different cities for rented properties over the years. It is refreshing to deal with one who is obviously acutely aware that when he is on the line, so is the reputation of the company he works for. A thoroughly positive approach in his telephone manner, Craig is concise, succinct and articulate and is a real 'fire and forget' system in human form. No need to follow up with calls to enquire whether what has been agreed has actually been actioned, it most certainly will have been - a great communicator with an easy and polite manner, Dexters would do well to recruit more like him.

Keith · 29 July 2019

★★★★★ 5/5

Google

We instructed Dexters Putney to sell our property after having had it on for half a year with another agent with minimal viewings. The team did a great job of getting buyers through the door and keeping me updated. A particular thank you to Harry, Dominic and the rest of the team for being proactive, persistent and having a real "can-do" attitude to arranging a sale. They ultimately found me a buyer in really tough market conditions and were not afraid to be realistic about pricing to help find a buyer. The team are passionate about their job and super professional and that really sets them out compared to other agents.

Paolo · 29 July 2019

★★★★★ 5/5

Google

Dominic was so helpful from start to finish in our buying process and was really supportive throughout as well as totally honest. Very understanding when we came across issues with our solicitors and Amy stepped in too towards the end of the purchase which smoothed things over with the Seller while our solicitors had delayed things. Very impressed and highly recommend, everyone we dealt with at Dexters was really helpful and professional. We can't wait to have Dom back to see the flat once we have finished the work and put it on the market!

H · 29 July 2019

★★★★★ 5/5

Google

The whole team at Dexter’s were professional, polite and friendly from day 1. They were genuinely interested in us as a family, what our hopes and plans were, the features of our property, and helping us achieve the best (yet realistic) price. After trying other agents in the area I’d 100% recommend Dexter’s in Putney. They were always punctual, thoughtful trustworthy and supportive - and ultimately got the job done well and quickly! We would recommend to anyone looking to sell in the area.

Lizzie · 29 July 2019

★★★★★ 5/5

Google

Mine was quite a complicated rental from Dexters, especially bearing in mind I was ill and away from Putney. Ricardo Ford's help was key to getting the whole deal wrapped up successfully, he was on top of things at all hours and was excellent in navigating through all the complex details. 5-star well deserved!

Jeremy · 25 August 2023

★★★★★ 1/5

Google

Please dont be fooled by the 5-star ratings spammed. I didnt believe the 1-star ratings myself until I had a first hand experience myself. Dealing with Dexters is similar to dealing with the devil. You will feel like you have just signed your soul away. Maybe it is this one particular real estate agent. She is very active until she gets what is needed (I shall not name her). Then leaves you in the dust. I did see a 1-star rating naming her, sadly it was too late for me. Apart from this I have had issues from DAY 1. What was supposed to be a "professionally cleaned" house with no issues, turned out to be house cleaned by Mickey Mouse & Co. Since it is managed by Dexters themselves and they sent these "professional cleaners", they say everything was fine. UNTIL I sent them pictures and videos. Still they didnt come and sort it out, in the first 2 weeks. They kept delaying it, asking for more proofs, asking whats wrong, more proof, whats wrong. Never ending cycle. Ended up cleaning it myself. Throughout the initial process the real estate agent tried to really hurry me up. "Ooh the landlord wont be so comfortable" "Oooh the landlord will have second thoughts if you delay" "Ooh the landlord will want someone who is this way..". But later on, when the landlord was blanking her and there was delay. She had nothing to say and would not return my calls. Very hypocritical and selfish. Honestly, I was very close to pulling out of it only because of the real estate agent. She was horrible, and weirdly she always has a fake smile (creepy). Honestly if you are looking to LET, just goto the other counterparts (no shortage of real estate agents over here OR use the other Dexters agent). Trust me, a smaller real estate agent will do a better job than what I got. If you are a LANDLORD, do use Dexters. They will rip off the tenants for you. OVERALL, a very terrible experience. Not sure what I was expecting when Dexters is infamous for all the controversies they are silently involved in. Honestly couldnt careless if I have offended someone. Should have done a better job!

BTR · 28 October 2024

★★★★★ 5/5

Google

Definitely one of the best agencies around, very responsive, understanding and willing to find a solution. Amalia went above and beyond to help us to secure the flat and complete the rest of the process. She was always available, very responsive and extremely helpful with information or advice.

Rares · 28 December 2023

★★★★★ 5/5

Google

Fergus and team have been fantastic throughout our entire house buying process. From initial viewings through to completion, he’s truly gone the extra mile for us. Couldn’t have done it without him and super grateful for all the work he and the team did. Thank you!

Luke · 27 January 2024

★★★★★ 1/5

Google

Terrible experience with the lettings team! Especially the lady called Hope. Waited around 14 months so I can write this review and leave. Scammed us into accepting an offer that was a bad deal. She only cares for the landlord and loot as much as possible from the tenants. She did not even negotiate with the landlord and instead just lied to maximise the rent for the landlord. Very fake attitude and upfront lying to your face. PLEASE avoid her as the agent and request for another contact. The other people in there are generally reasonable. Taking the time out to write this review so others can be vary of this.

Thunder6 · 8 October 2024

★★★★★ 5/5

Google

Had a really great experience with Seyi, he was incredibly patient and helpful as I asked a multitude of questions and followed up to see how everything had settled.

Kat · 10 April 2026

★★★★★ 1/5

Google

Dexters Putney gave us a flat with many problems...we are very disappointed and frustrated because we pay rent but they do not fix the various problems. We have to call several property managers and they promised us that they would fix the problem as soon as possible but they always try to buy time...and then we have to send several emails and phone calls asking for an update on when they will fix the various problems...but they always say that it will be fixed this week...but it is not true we have been living without basic things for two months. the first day the boiler did not work as well as the oven the curtains were broken...so we had to wait a long time to have the boiler fixed and the oven changed. the washing machine has been leaking for 1 month, since we moved in the lights in the bedrooms do not work nor the radiators in the bathrooms... check the flat carefully before signing the contract with Dexeters

Alessandro · 1 October 2024

★★★★★ 5/5

Google

We are a small property company in South West London and have only had very positive and helpful experiences with Dexters in Putney. A special mention to Fergus Jones who is always on the case and sending us properties that actually match our criteria and not just flooding us with anything that comes on. We look forward to doing more work with them!

Mark · 25 August 2022

★★★★★ 5/5

Google

Just a quick note of Thanks to Charlie and Dominic for a job well done in securing the sale of my now old property even in these difficult times of the COVID. They were quick to find me a buyer , walked me thru the procedures and helped to close the sale smoothly. @Dominic : I hope you give Charlie a raise or at least buy him a pint or two :) Cheers .

Laurent · 9 September 2020

★★★★★ 5/5

Google

Great estate agents with lovely staff and properties! So quick to answer the phone! Ricardo has been great at helping me secure my new flat and go through the referencing and answering my questions. Also Dorian was lovely and very helpful with organising changes to our contract. Really recommend their service!

Danielle · 25 August 2023

★★★★★ 5/5

Google

My partner and myself are currently in the process of letting a property through Dexter’s and our property manager Archie has been outstanding throughout the entire process. He provided a thorough tour of the property followed by amazing support throughout the application and referencing processes. I highly recommend Archie and Dexter’s!

Yaaseen · 25 August 2023

★★★★★ 5/5

Google

I dealt with Verity and Dominic at Dexters Putney. Verity and Dominic were always responsive and on the ball to help manage the transaction to completion. I was particularly impressed with Verity who went above and beyond to keep things moving, in fact, so impressed I created a profile just so I could leave a review. Thanks for your help both!PositiveResponsiveness, Professionalism

G · 25 August 2022