Trusted Agent profile · London

Conran Estates London reviews

★★★★★ Excellent

285 reviews across 2 platforms

118 Burnt Ash Road, Lee, London, SE12 8PU

Conran Estates's office in London, at 118 Burnt Ash Road, is rated 4.9 out of 5 across 285 reviews on two platforms, including 196 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

196

Reviews on Google

This office

Trustpilot logo

89

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Debbie was gracious and never pushy but…

Debbie was gracious and never pushy but always diligent and got things done swiftly (even if at times I was slow to respond). She's a pro.

Tom · 5 August 2025

Agent replied · 4 June 2026

Dear Tom, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

I have had my property let and managed…

I have had my property let and managed by Conran over the last few years and can’t recommend them highly enough, particularly Anne. Any assistance I need no matter how big or small, Anne is always so quick to respond, so thorough and so supportive. She makes everything extremely simple even in the most stressful times and I couldn’t be happier with the level of service. Thanks again.

Liv · 5 October 2023

Agent replied · 12 June 2024

Dear Liv, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Moving house can be such a stressful event. In such stressful times, one wants transparent and trusted estate agents who will go out of their way to help you and sort things out. We cannot thank Conran Estate agents in Lee for their phenomenal service, particularly Rob and Oliver. Big thank you to them and their team!

Sana · 27 May 2024

Agent replied · 24 August 2024

Dear Sana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

We recently bought our first home and couldn’t have asked for a better estate agent than Doug. From start to finish, he was personable, friendly and incredibly supportive. He was always quick to respond to our questions, no matter how small, and explained everything clearly, making the whole process feel less daunting. We’re very grateful for his help and would highly recommend him to anyone looking to buy or sell a home!

Adam · 19 August 2025

Agent replied · 9 September 2025

Dear Adam, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Trustpilot

I’m really grateful for all the help

I’m really grateful for all the help and support I received from Owain. From day one, he was incredibly friendly, approachable, and professional. He always responded quickly to my messages and went out of his way to make sure any issues with the flat were resolved promptly. He was always available, patient, and proactive, which made a huge difference. If you’re looking for someone reliable and truly dedicated, I couldn’t recommend him more!

Caua · 7 August 2025

Agent replied · 4 June 2026

Dear Caua, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Google

Very happy to recommend Doug and the team at Conran, viewings and queries etc were dealt with swiftly and the purchase was very smooth.

Peter · 16 August 2025

Agent replied · 16 April 2026

Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

The reason I went with Contans, they sold my first house 17yrs ago. The marketing is 💯 professional Jessica showed my home around and sorted out all the booking and enquiries. Once the house had an offer they were on top of all enquiries and chasing the solicitors for outstanding answers. I would highly recommend Conrans and Jessica to sell your property *****

Justine · 17 September 2023

Agent replied · 13 June 2024

What a lovely review - thank you Justine. Jess will be delighted that she helped a returning customer, and we look forward to working with you again! Regareds Kelly

5/5

Trustpilot

EXCELLENT

Not much to say other than Owain Wilson has been absolutely superb in supporting with any queries I have.

Aishat · 28 July 2025

Agent replied · 4 June 2026

Dear Aishat, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma

5/5

Trustpilot

Debbie has been amazing and all the…

Debbie has been amazing and all the team there are very professional and helpful.

Customer · 17 September 2025

Agent replied · 24 December 2025

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Trustpilot

A massive thank you to Debbie Lewis and…

A massive thank you to Debbie Lewis and the team for their continuos exceptional work and efficiency.

E · 8 August 2025

Agent replied · 4 June 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Great service from Conran

Great service from Conran. Owain is super helpful and responds promptly to any queries. Would highly recommend 😊

Elizabeth · 28 July 2025

Agent replied · 4 June 2026

Dear Elizabeth, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Google

We went from offer to completion of having put our property on the market through Conran Lee within 3 months- at a time when everything was being delayed because of Covid. Rob and Nikki went above and beyond their responsibilities by continually following up with all involved parties and keeping us updated about the progress. We would recommend them and in future if we need to buy or sell we will use their services again. The fee was good value. They were professional and very patient with us at all times.PositiveResponsiveness, Quality, Professionalism, Value

Sarvar · 14 June 2021

Agent replied · 13 June 2024

Hi Sarvar, I am so happy that Rob and Nikki got you the desired result. Completing in 3-months when things are slow and held-up due to the effects of Covid is fantastic. Thanks for working with us throughout this transaction. Warm regards Simon

5/5

Google

I have bought a property with Conran Lee with the support of Salvatore Raia. Despite I was in a chain which had several delays and a very frustrating process, Salvatore was very helpful and kept the seller updated and ensured the chain didn’t fall.

Ana · 31 July 2024

Agent replied · 24 August 2024

Dear Ana, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Salvatore. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

Erika is a star!! She is very knowledgeable and responsive. She is also quite proactive, chasing both parties, keeping on top of things and doing her best to get things done fast. She is also very reliable, doesn't cut corners and plays it by the book. Thanks to her the process took much shorter than it would normally do and there were no issues. Thank you for the 5 star service!PositiveResponsiveness, Quality, Professionalism

I · 14 June 2022

Agent replied · 13 June 2024

Thanks for the 5* review in return for the 5* service. Regards Simon

5/5

Google

Conran have been a pleasure to work with throughout the process. From the first valuation Rob and Joelle were clear, easy to communicate with and professional. Their marketing of our property was fantastic, they found interested parties really quickly and helped us navigate the process to secure a buyer. I have absolutely no hesitation in recommending Conran if you are looking to buy or sell your home - fantastic agents.PositiveResponsiveness, Quality, Professionalism, Value

Matt · 14 June 2022

Agent replied · 13 June 2024

Hi Matt, thank you for the strong recommendation and 5* review. I am so pleased that Conran Lee found you buyers so quickly. Regards Simon

5/5

Google

I had a great experience with Conran Lee selling our home. The team helped to put the property on the market promptly and arranged viewings. Frank helped through the negotiations and diligently followed up with the buyer and solicitors throughout. He kept us informed on the process and blockers. I would highly recommend Conran Lee and Frank for local property transactions.

Vijayeta · 19 August 2025

Agent replied · 9 September 2025

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

We were first time buyers and found Conran to be the easiest and most helpful estate agents. We worked with Joelle and she made us feel at ease, that we were in capable hands, and she was very quick at responding. All round she helped make the process smooth and fun! We are very grateful for her help! Would definitely recommend to anyone looking to buy a property in this area.

Zoe · 14 June 2022

Agent replied · 13 June 2024

Hi Zoe, thanks so much for the amazing 5* review. Regards Simon

5/5

Google

If anyone is looking to sell their house anytime soon, I highly recommend Conran estates in Lee. Rob and Erika did a fantastic job, my house sold within 2 weeks at full asking and the aftercare was fantastic, they managed every step of the way until completion and were really proactive in liaising with the buyer and their solicitor. We had other local estate agents come to value our house who were also good but we went with Conrans as felt that being new to the area they would work hard for the sale and they went above and beyond! Moving is stressful enough without an agent who doesn't care, but these guys are the real deal. I would not hesitate to use Conrans again. They put the service back into customer service. 🙌🏽🙌🏽🙌🏽PositiveResponsiveness, Quality, Professionalism, Value

Gavin · 25 August 2020

Agent replied · 13 June 2024

Hi Gavin, thank you so much for your kind review. It means so much to the guys in Lee office (and me). Thankyou for choosing Conran's Kindest regards Simon

5/5

Google

Queen and her team were brilliant all the way through the process. Really helpful and always available to answer questions. They were available for viewings as requested, nothing was too much hassle. They helped the sale go through on time. Couldn't have asked for more. Thank you!

Jessica · 16 April 2024

Agent replied · 13 June 2024

Dear Jessica, We really appreciate you taking the time to leave such lovely comments about Queen. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Conran Lee team in the future. Kind regards, Sarah , Customer Relations Team.

5/5

Google

Dealt with Erika in the Eltham branch, she was nothing but helpful and professional. From the day i viewed my chosen property with her she carefully walked me through the whole process. She gave me great advice and even though the whole buying and selling process was a challenge she kept me calm, gave me advice on how to deal with things and just made the whole process a lot easier for me. I would highly recommend using Conran and hopefully you will be lucky enough to deal with Erika!

Cassy · 14 June 2020

Agent replied · 13 June 2024

Thank you so much for your thorough review of Conran and especially Erika. I have passed this onto Erika who is thrilled with your kind words. Thanks Simon

5/5

Google

Devon was amazing throughout the process of purchasing my first home. He went above and beyond throughout and helped with every detail.

Danny · 16 February 2026

5/5

Google

I had Sam Lawrence come around to give me a valuation, he was very thorough and was totally honest on what is going on in the current market. He is a very pleasant young man and is a great asset to Conran Lee Estate Agent. Thank you Sam. Jean 😊 …

Carol · 15 November 2023

Agent replied · 13 June 2024

Thanks for your kind review, Jean. We agree that Sam is a very pleasant man! Delighted to hear your valuation went well. Regards Kelly

5/5

Google

We have had a fantastic experience selling our house with Conran. They secured us a buyer within two weeks of listing. The team had excellent open communication and were very responsive. A special thank you to Queen , Oliver and Rob who …

Bola · 16 April 2024

Agent replied · 13 June 2024

Dear Bola, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

We have just recently bought our first home and worked with Queen from the first viewing to completion. She was super professional and always on hand to answer our queries quickly! The customer service from beginning to end with Conran has been fantastic and I can’t recommend them enough!

Pranay · 15 November 2023

Agent replied · 13 June 2024

Dear Pranay, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

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Read Conran Estates's Google reviews

Questions about Conran Estates London

Has Conran Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.

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