Trusted Agent profile Β· London

Conran Estates London reviews

β˜…β˜…β˜…β˜…β˜… Excellent

285 reviews across 2 platforms

118 Burnt Ash Road, Lee, London, SE12 8PU

Conran Estates's office in London, at 118 Burnt Ash Road, is rated 4.9 out of 5 across 285 reviews on two platforms, including 196 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

196

Reviews on Google

This office

Trustpilot logo

89

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

From start to finish, my experience with Conran Lee has been great - a real breath of fresh air from previous agent experiences. From the initial viewings through to the buying process, the team have gone way beyond expectations to help make it as smooth and easy as possible. I'd especially single out Sam, who did the initial viewings, and huge props to director Rob Iomazzo who has been so brilliant in helping move the process forward with knowledge, experience, grace and good humour throughout. I would highly recomment making Conran Lee your first stop when looking for a new property.

Amy Β· 16 April 2024

Agent replied Β· 13 June 2024

Dear Amy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah, Customer Relations Team.

5/5

Google

MaΓͺv Moriarty-Smith has been exceptional to work with over the last few months and has guided us through all the ups and downs that come with buying your first home! She has been communicative, helpful and patient with us throughout and has provided us with a faultless service. Thank you so much MaΓͺv!

Jessica Β· 16 March 2026

5/5

Trustpilot

I could not select a better property management company

As a landlord, I've had more than my fair share of problems in the leaseheld flats I own. Georgina at Conran's has worked so patiently and professionally with my tenants, the contractors, the freeholder and me to get everything ship-shape in every instance, over years. I honestly couldn't have chosen a better management company for my 2 flats. The peace of mind I get from knowing Georgina/Conrans is on it, is no small feeling.They're also a great bunch of people which always helps!

Jenny Β· 28 November 2023

Agent replied Β· 12 June 2024

Dear Jenny, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Trustpilot

Abysmal communication, don't work for seller

Once given an appointment to view, only to have it cancelled within a day or two because "they've accepted an offer". Next, repeatedly phoned and emailed through online property site as well as direct from Friday to Tuesday regarding a property clearly still available on website. No response until Tuesday when a scanty apology saying property sold and sorry you haven't been able to contact us! Conrans know my requirements and they should have informed me of this property, not left me to find it online and then ignore me. When I last looked it was still listed as available.

Upholsterer Β· 22 October 2025

Agent replied Β· 24 December 2025

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Trustpilot

Really good service and follow up from…

Really good service and follow up from Conran estates lee Branch. I wanted to especially thank Queen for all her effort during the difficult moments of the transaction. Her patience and perseverance truly contributed to the completion of our sale in time and often saved the whole chain of sale and purchase.I want to also thank the whole team at Conran Estates Lee Branch including Jessica , Olivier and Rob,I wouldn't be here in my new home without your hard work, patience and attentionMany thanks,

Mr Β· 24 November 2023

Agent replied Β· 12 June 2024

Dear Mr Pascal, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Lee office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

5 Star Property Management

As a landlord, partnering with the right management company is crucial for a seamless experience. Conran has consistently provided exceptional service to my tenants, consistently going above and beyond to meet mine and my tenant's needs. I'd like to extend my gratitude to Danielle and Anne for their outstanding contributions.Anne has been a tremendous asset over the years, consistently delivering a top-notch service. Danielle has quickly become my go-to person for addressing issues promptly and professionally. Her efficient and professional approach in resolving any concerns is commendable.I greatly appreciate the team's efforts. Keep up the fantastic work, Conran truly embodies a landlord's dream management company!

Stephen Β· 16 November 2023

Agent replied Β· 12 June 2024

Dear Stephen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Kellie helped us get our first home!

We're incredibly fortunate to have found the team at Conran Estates. We were struggling to find a house we liked within our budget, and needing guidance. We originally popped into the Charlton office and met with Michael on a Saturday morning. Michael sussed out what we needed very quickly, and lined us up for a viewing for two houses, one of which ended up being our first home.We're really grateful for everyone at Conran - but Kellie deserves an extra special shout-out. Kellie was an absolute star - keeping everyone in the loop, keeping things moving and helping ensure everyone stayed focused on the end goal of exchanging/completing. She was always at the end of the phone, always happy to help and we honestly don't think we would have gotten our home without her!Thank you to Kellie, Michael and the rest of the team at Conran. We would 100% recommend you as the best estate agents in the area.

Tom Β· 2 November 2023

Agent replied Β· 12 June 2024

Dear Tom, Thank you for taking the time to leave a lovely review regarding Michael and Kellie. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Devon Medhurst at Conran was absolutely amazing to work with. He delt with and oversaw the sale of my flat and the purchase of my new house in Lee brilliantly, always calm and always collected. He was reassuring when things got stressful (they do when buying & selling!) and was always helpful no matter the size of request or enquiry. I literally couldn’t have asked for a better person looking out for me throughout the proces.! 5 stars!

Leo Β· 16 October 2025

Agent replied Β· 16 April 2026

Dear Leo, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Trustpilot

Debbie is always as prompt and…

Debbie is always as prompt and efficient. Thanks!

Niina Β· 17 April 2026

Agent replied Β· 4 June 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Debbie Lewis is an Angel and she is…

Debbie Lewis is an Angel and she is quick and resolute!🫢🏻

Julia Β· 20 March 2026

Agent replied Β· 4 June 2026

Dear Julia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

I can't praise Rob and the team here enough. They sold our house for us back in the summer 2022 (7 years after being the selling agent when we bought it!) and they've been great from the start. They were very responsive and helped us push things along throughout the process (we had an expiring mortgage offer on the property we were buying and the arrival of our second child to contend with). We felt they offered us sound advice and got us the best, and fair, market price for our home. Would definitely recommend to friends and family, and we'd use them again should we ever move

Gail Β· 14 June 2023

Agent replied Β· 13 June 2024

Hi Gail and thank you for your kind review. It seems you had quite a lot going on during your sale and buying process, and I am glad Rob and the team were on hand to alleviate any additional stress and got you over the finish line! Congratulations on your new home and indeed your new arrival. Regards Kelly

5/5

Google

Conran Lee has made our life much, much easier during the process of buying our first house. They quickly arranged for property visits when we started our search, promptly answered my (many) emails/calls -before and after the offer was accepted, they arranged (yet another) visit to the house when my husband came back from working abroad and wanted to see the property for the first time in person. The speed, patience and good willing they had to solve my problems/concerns were simply outstanding. I cannot thank them enough for making a naturally stressful process much smoother. Special thanks to Joelle, Jay and Melissa for showing me the properties I wanted to see with a friendly and helpful approach; to Rob for quickly answering all my questions, addressing my concerns and arranging some extra visits and to Jay for calling back in the last weeks of the process and give me the necessary peace of mind that we would finish everything on time (we did!). Thanks to you all for understanding the buyer's position (especially first-time buyers!) and being patient and supportive throughout the process. I will certainly be back to you if I need to sell my house in the future!

Alejandra Β· 14 June 2023

Agent replied Β· 13 June 2024

Hi Alejandra and thank you so much for your lovely words. I am delighted Team Lee made your first house buying experience easy and that you were supported throughout your journey. Wishing you lots of happiness in your new home. Regards Kelly

5/5

Google

Jessica and Rob at Conran Estates are very professional and efficient Estate Agents. Throughout my sale they updated me regularly and worked hard to get my sale through as quickly as possible. During times when there were issues with solicitors they both helped me to sort things out and whenever I contacted them they got back to me quickly and were solution focused. I would recommend Jessica, Rob and Conran Estates to other people wanting to buy and sell their property. Steve.

Steve Β· 14 June 2023

Agent replied Β· 13 June 2024

Thank you for your review Steve. We strive to provide a professional and efficient service so it's always lovely to hear that we have! Congratulations on your sale and we hope to be of service to you in the future. Regards Kelly

5/5

Trustpilot

Excellent management service from Debbie

Debbie has taken over the management of my property at a sensitive moment, right at the end of a tenancy before I move back in. From day one, she has been approachable, organised, and proactive, handling negotiations with the tenants and liaising with them to arrange repairs and a survey. Her clear communication and attention to detail have taken a huge weight off my mind. Even though the process is still ongoing, I already feel reassured that my property is in safe hands. Highly recommended.

M Β· 16 August 2025

Agent replied Β· 4 June 2026

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Google

Worked closely with Frank to get our property sold recently. Over the 5 month period, Frank guided us through the process, staying on top of matters and acting as an effective conduit to speed up inquiries/responses with our buyers. The Conran team had a personalised touch, taking the time out to meet us at our home and ask us questions. I believe this helped attract the right buyer as each team member was able to share an authentic perspective. Safe to say we were lucky to have partnered with Frank and the wider Conran team to get the sale over the line, especially in a slow moving market with limited buyers and sellers!

Ajey Β· 16 August 2025

Agent replied Β· 16 April 2026

Dear Ajey, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma

5/5

Google

Professional, friendly and the best welcome information pack I’ve seen from an estate agent. The whole process was made as stress-free as buying a house could ever be. Special thanks to Doug.

Simon Β· 16 August 2025

Agent replied Β· 16 April 2026

Dear Simon, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Doug was excellent when we purchased our family home. He acted for the sellers and was great at communicating with both sides and assisting with the purchase going smoothly.

Paula Β· 26 August 2025

Agent replied Β· 9 September 2025

Dear Paula, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Five Years of Hassle-Free Renting

We were tenants for five years with Conran, with Debbie Lewis managing the tenancy. Throughout that time, we never experienced any issues. Any repairs, maintenance, or requested alterations were handled promptly and efficiently, and our tenancy was managed professionally from start to finish.

Paras Β· 4 June 2026

Agent replied Β· 25 September 2026

Dear Paras, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

I was recently engaged with Conran Lee Estate Agents and received a stellar service from start to finish. They were highly professional, competent and transparent which really helped during the more tricky parts of the process, especially when it was outside of their remit or control. They've gone over and beyond- I will hopefully be working with them in future when it's time to move on :) Thanks to Jess, Ollie and the team!

Altima Β· 19 July 2023

Agent replied Β· 13 June 2024

What a fantastic review - thank you Altima. We look forward to working with you again. Regards Kelly

5/5

Trustpilot

Excellent property management from Anne!

We dealt with Anne in the property management team at Conran, who was handling a difficult case for us over a number of months.

Joe Β· 3 September 2025

Agent replied Β· 4 June 2026

Dear Joe, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Debbie was gracious and never pushy but…

Debbie was gracious and never pushy but always diligent and got things done swiftly (even if at times I was slow to respond). She's a pro.

Tom Β· 5 August 2025

Agent replied Β· 4 June 2026

Dear Tom, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

Moving house can be such a stressful event. In such stressful times, one wants transparent and trusted estate agents who will go out of their way to help you and sort things out. We cannot thank Conran Estate agents in Lee for their phenomenal service, particularly Rob and Oliver. Big thank you to them and their team!

Sana Β· 27 May 2024

Agent replied Β· 24 August 2024

Dear Sana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I have had my property let and managed…

I have had my property let and managed by Conran over the last few years and can’t recommend them highly enough, particularly Anne. Any assistance I need no matter how big or small, Anne is always so quick to respond, so thorough and so supportive. She makes everything extremely simple even in the most stressful times and I couldn’t be happier with the level of service. Thanks again.

Liv Β· 5 October 2023

Agent replied Β· 12 June 2024

Dear Liv, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We recently bought our first home and couldn’t have asked for a better estate agent than Doug. From start to finish, he was personable, friendly and incredibly supportive. He was always quick to respond to our questions, no matter how small, and explained everything clearly, making the whole process feel less daunting. We’re very grateful for his help and would highly recommend him to anyone looking to buy or sell a home!

Adam Β· 19 August 2025

Agent replied Β· 9 September 2025

Dear Adam, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Conran Estates's Google reviews

Questions about Conran Estates London

How many reviews does Conran Estates London have?

Conran Estates's London office has 285 reviews across two platforms: 196 on Google, 89 on Trustpilot (across the whole business).

What is Conran Estates London's rating?

Conran Estates London is rated 4.9 out of 5 across all 285 reviews, and 4.9 out of 5 on Google from 196 reviews.

Has Conran Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.

Where is Conran Estates's London office?

Conran Estates London, 118 Burnt Ash Road, Lee, London, SE12 8PU.

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