Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery very very rude the most rude agents I have ever spoken to!!!! Refused to show a flat based on the fact that we have a baby!
Daria · 11 June 2019
Agent replied · 11 June 2024
Dear Natasha,
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this. Please do call the office and we will do our best to resolve these issues promptly.
★★★★★ 5/5
TrustpilotTop notch!
Fast, responsive and thorough. We've been working with Complete for years and have no reason to consider anyone else as our letting agent. It's as simple as that.
Adrian · 15 December 2023
★★★★★ 5/5
GoogleComplete have been managing my property for several years now and have been fantastic! As a landlord who lives in Australia, it’s great to know that I have a property manager (Jessica) who is responsive and acts quickly. Thanks for the peace of mind team!
Angela · 10 June 2022
★★★★★ 5/5
GoogleI Have Currently Just Re-Assigned My Lease With Complete LTD For My New Flat In Greenwich I Have To Say Terry Was very Good At Keeping Me Updated Through Out The Process And Also Making Sure I Had All The Relevant Information
Would Recommend If Going To Buy or Sell...!!
Unsure About The Comments Below Maybe They Expected To Much!
Michelle
Michelle · 11 June 2016
★★★★★ 5/5
GoogleI'm extremely pleased with Zoe McDonald's exceptional expertise! Her remarkable ability to actively listen and her extensive knowledge about the property were truly noteworthy. The experience was incredibly smooth and flawless.
Aarmann · 13 September 2023
★★★★★ 5/5
GoogleMy wife and I have been very happy with the service provided to us by Harriette at Complete. She is very pleasant but professional, efficient, a good, prompt communicator and she is supportive of our needs. I could add that the same applies to the rental team at Complete as well.
Peter · 10 June 2021
★★★★★ 5/5
GoogleI have recently rented out a new flat with COMPLETE PRIME RESIDENTIAL and Nahida Hussain has just been allocated as my Property Manager. She has been professional from the start , polite and attentive about any questions or doubts I may have had and very pro-active in making sure my needs as a landlord are met. Excellent service so far!
Stuart · 11 June 2017
★★★★★ 5/5
GoogleI would like to take the opportunity to thank my Property Manager, Viktoria Kostolna. She has been extremely responsive and professional in the Management of my property. It gives me great peace of mind.
Emma · 10 June 2023
★★★★★ 1/5
GoogleAweful. High staff turn over. Never get things fixed. Let's get together and sue them. Maybe your list of issues is as long as ours....
Camilla · 11 June 2019
Agent replied · 11 June 2024
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this. We're not able to identify you, so please do call the office and we will do our best to resolve these issues promptly.
★★★★★ 5/5
TrustpilotProblem solving and communication
Chrystalla helped me quickly resolve an issue I was facing on my rental. Thanks!
Sylvain · 13 August 2024
★★★★★ 5/5
TrustpilotI've been using Complete for ~10 years…
I've been using Complete for ~10 years and the service and support has always been exceptional - especially from Rebecca who is always available to help!
Paul · 15 December 2023
★★★★★ 5/5
GoogleWe have had a great experience with Complete for the past two and a half years. Maintenance issues have been dealt with and any questions during the tenancy have been promptly answered.
U · 15 July 2023
★★★★★ 5/5
Trustpilotit has been a great experience working with Shamira Dar
it has been a great experience working with Shamira Dar, she handles all matters related to managing my property in very professional and efficient way.Mohammed Omar
Mohammed · 8 December 2023
★★★★★ 1/5
GoogleAwful agency. Beware! Do NOT let from them. They protect themselves and do not care about your tenancy rights or comfort.
Choose another agency!
Susan · 11 June 2019
Agent replied · 11 June 2024
Hi Susan,
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
However, we have always remained transparent about fees and charges and ensure that you are made aware of these at every stage of the lettings and tenanting process.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
Complete.
★★★★★ 5/5
GoogleMy experience with Complete has been very good, mostly due to the person looking after my property - George Georgalli. He is very attentive, professional and always replies swiftly to my queries. He is a credit to the company and has made my life much easier since manging my property. Thank you for all your help.
Natalie · 11 June 2019
★★★★★ 5/5
TrustpilotGreat team
Great team, and a great property manger.
Consumer · 16 November 2024
★★★★★ 5/5
TrustpilotExcellent service with Chrystalla.
Excellent service with Chrystalla.I have had all of my issues addressed.Satisfied with the service.
Mustafa · 22 July 2024
★★★★★ 5/5
TrustpilotVery good service from Complete in…
Very good service from Complete in Manchester, Ryan and Harry always respond quickly and resolve any issues I may have with the properties or tenants
Duncan · 13 December 2023
★★★★★ 5/5
TrustpilotQuick fix of the maintenance issue.
Elizaveta · 20 November 2024
★★★★★ 5/5
TrustpilotChrystalla Kaila Was really helpful and…
Chrystalla Kaila Was really helpful and makes our applications awesome, happy to have her as a property manager
Akorede · 24 April 2024
★★★★★ 5/5
GoogleElise has been fantastic.
Nick · 10 June 2020
★★★★★ 5/5
GoogleAshley from Complete Prime has been managing my property for quite some time. She has always been responsible and helpful. She shows professional attitude.
Jan · 12 December 2023
★★★★★ 5/5
GoogleThe only property manager that has been proactive at getting situations sorted out.
Complete should be proud that they have an amazing, strong and team member. An asset to any business.
Rachna · 10 June 2023
★★★★★ 5/5
TrustpilotReally impressed with Ryan…
Really impressed with Ryan who’s looked after things from day one. He’s a professional and a problem solver. Always keeps things under control. Thanks
Fred · 6 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
