Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleStay away from this company!! No one ever answers the phone, left messages, no replies! These companies should not be trading! So unprofessional!NegativeResponsiveness, Quality, Professionalism, Value
Simon · 12 November 2021
Agent replied · 12 June 2024
Thank you for your feedback Simon. We are very sorry to hear of your negative experience. We try to always ensure we are responsive to all of our customers, please contact us at 0203 600 1906, or southbank@coldwellbanker.co.uk and we will resolve this for you.
★★★★★ 5/5
TrustpilotBernadette and Afzal helped me a lot…
Bernadette and Afzal helped me a lot and they responded promptly gave me many advice and help on moving and renting
高艺径 · 21 June 2022
Agent replied · 12 June 2024
Thank you, i am glad you enjoyed our service
★★★★★ 5/5
TrustpilotWe dealt directly with Bernadette from…
We dealt directly with Bernadette from Coldwell Banker, we found her very personable, professional and helpful. Whilst we experienced unavoidable difficulties in our acquisition the process was dealt with seamlessly. I would highly recommend.
Jennifer · 26 June 2019
Agent replied · 12 June 2024
Thank you Jennifer, We would be more than happy to help next time once Martin decides his longer-term solution
★★★★★ 5/5
GoogleSuch an amazing experience. Really helped me out on some great decisions definitely recommend. 5 star!!!
Maison · 26 November 2024
★★★★★ 1/5
TrustpilotMy agent was not professional at all…
My agent was not professional at all and not responsive. Charges were high and not clear.
Anonymous · 13 November 2019
★★★★★ 5/5
TrustpilotBest that I experienced
Very helpful and tries their best to work what is best for the land owner and the client. Overall, the communication is and steps taken is very professional.
Shota · 19 January 2021
Agent replied · 12 June 2024
Thank you for your Review
★★★★★ 5/5
TrustpilotResponsive and helpful service…
Responsive and helpful service from both Afzal and Barnadette. the fee rate is competitive, but charge other items and the chargeable items higher than others
Christine · 16 March 2021
Agent replied · 12 June 2024
Thank you for your review. The chargeable items in addition to the commission rate is for additional services like inventory, check in and check out, Tenant referencing etc and is what we are charged by the third party supplier.
★★★★★ 5/5
TrustpilotAmazing help from Bernadette
Amazing help from Bernadette, she did everything she could to give us the best and cheapest offer for us students!I really recommend Coldwell Banker, they won’t disappoint!!
Enzo · 21 August 2020
Agent replied · 12 June 2024
Thank you for your Review
★★★★★ 5/5
TrustpilotBernadette and Afzal are professional…
Bernadette and Afzal are professional and dedicated. I live overseas and like enjoy working with them.
Dan · 31 July 2022
Agent replied · 12 June 2024
Thank you for the review, It has been a pleasure to work with a Landlord like you
★★★★★ 1/5
TrustpilotVerrrry bad experience with Bernadette…
Verrrry bad experience with Bernadette Teuma, she refuse to give deposit back, never fix any problem , boiler was not working, took 6 month rent infront . Run away from her
Awra · 7 December 2018
Agent replied · 12 June 2024
AwraI'm sorry to hear that you had a bad experience. I have investigated this and found that you have received 95% of your deposit back so am unsure as to why you are unhappy.
★★★★★ 5/5
TrustpilotIf you need a high-end service look no…
If you need a high-end service look no further than Bernadette, a thorough agent who gets the job done. Very knowledgeable and professional. She will bring you serious buyers, securing competitive offers.
Katy · 20 November 2023
★★★★★ 5/5
TrustpilotGreat service provided and very…
Great service provided and very responsive people, regardless of the day and time they are always available to help.
Alfonso · 28 January 2022
Agent replied · 12 June 2024
Thank you Alfonso, It was a pleasure to have you as a tenant
★★★★★ 4/5
TrustpilotI sincere opinion very Good.
I sincere opinion , Coldwell Banker Southbank are very efficient, competent. And I have full confident in them.and I 4 Big stars for them.Keep up with the good work.Mrs Deva,
Indra · 2 March 2018
Agent replied · 12 June 2024
Thank you very much for your kind words Indra!
★★★★★ 5/5
TrustpilotAt our viewing
At our viewing, estate agent was both approachable and professional. Since then, the process from viewing to moving in has been pretty hassle-free. Would not hesitate to recommend this agency.
Jack · 27 February 2018
Agent replied · 12 June 2024
Great to hear, thank you so much for the positive feedback
★★★★★ 5/5
TrustpilotThe team has done a good job at…
The team has done a good job at managing our unit. We trusted their expert service
Anne · 4 April 2022
Agent replied · 12 June 2024
Thank you Anne, It has been great to work with a landlord like you
★★★★★ 5/5
TrustpilotThanks very much to Afzal who is always…
Thanks very much to Afzal who is always very helpful in every situation !
Juliette · 15 June 2022
Agent replied · 12 June 2024
Thank you, I am glad you have enjoyed our service
★★★★★ 5/5
TrustpilotHighly recommend
Highly recommend. Really helped me rent a place I absolutely love.
Simon · 9 September 2022
Agent replied · 12 June 2024
Thank you, Hope you are enjoying your stay
★★★★★ 5/5
TrustpilotBarely did a thing...
Barely did a thing...Bernadette orchestrated the entire transaction from start to finish. Contented landlord, happy tenant... Excellent service. Thanks 🙏🏻
Mr · 4 May 2021
Agent replied · 12 June 2024
Thank you for your lovely words
★★★★★ 5/5
TrustpilotA complex world made simple
Coldwell Banker Southbank made the complex world of house hunting simple. We received simple and proactive communication from Bernadette throughout the process, resulting in a fantastic new property.
Conor · 5 March 2018
Agent replied · 12 June 2024
Thank you very much for taking the time to review our services Conor, and thank you very much for your kind words!
★★★★★ 5/5
TrustpilotWe were very lucky to meet Bernadette
We were very lucky to meet Bernadette! she is very helpful with excellent customer service! Would like to recommend to people who are looking for properties!
Jeon · 21 February 2019
Agent replied · 12 June 2024
Thank you Jeon for taking the time to leave us an amazing review.
★★★★★ 5/5
TrustpilotFriendly and professional
Great to work with, professional and very friendly team. They know and understand the local property market and have great experience in both lettings and sales.
Aneta · 8 December 2018
Agent replied · 12 June 2024
Thank you very much Aneta We love the area and know it well over 25 years and so very excited about the changes
★★★★★ 5/5
TrustpilotVery Flexible and Attentive
Very flexible and understanding of work commitments and worked hard to find me an apartment and following moving in making my experience as smooth as possible
Richard · 6 December 2018
Agent replied · 12 June 2024
Thanks Richard, I'm glad to hear you were happy with our efforts.
★★★★★ 5/5
TrustpilotSouth Bank Tower
Managed to deliver a high quality tenant very fast. Very efficient with admin work and check-in procedure. Great service - although I noticed some recent team changes.
Steffen · 13 February 2018
Agent replied · 12 June 2024
Thanks Steffen, it's very much appreciated. As a growing business, yes the team has changed as we have grown
★★★★★ 5/5
TrustpilotGreat experience with Bernadette for …
Great experience with Bernadette for the first rent of my life in London.Very welcoming people from the Coldwell Banker Southbank compagny. I higly recommend this agency !Maxime.
Maxime · 5 January 2018
Agent replied · 12 June 2024
Thank you very much for your feedback! It is very much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
