Trusted Agent profile · London
★★★★★
343 reviews across 1 platform
CityZEN Property Group, 11 Burford Road, London, E15 2ST
CityZEN's office in London, at CityZEN Property Group, is rated 4.2 out of 5 across 343 reviews on 1 platform, including 343 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleReally great assistance from the team here with viewings, referencing and finalising contracts - shoutout to Metin and Ali for helping us get there in the end!
Hi, Natasha. We are thrilled to learn that you had a positive experience with us!
5/5
GooglePeter is the best agent I've ever met. He replies super quickly and never misses any message. He helped me a lot with my deposit as well when moving out. I cannot imagine the hassle I would have gone through if I had chosen another estate agent!
Fiona, on behalf of Peter I wanted to say thank you for the great review. Peter takes his job very seriously and always tries to give 5 a star service.
5/5
GoogleAli Ahmed is my property manager at the moment and he is really helpful whenever I need him, I reach him immediately, thanks to Ali for his assistance. Wishing you a property manager like Ali
Hi, Efe. Thank you so much for leaving us a stellar review!
5/5
GoogleThey are responsive and easy to deal with. Any issues have been handled quickly, and communication has always been clear and reliable. It’s made renting more straightforward and stress-free.
Hi, Sofia. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleTom at your Manchester branch went above and beyond to ensure everything ran smoothly, keeping me informed at every stage. His commitment to excellent customer service really stood out.
Hi, Steve. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleMax Newman was wonderful in showing us around the property! He responded timely and reassured us of any worries ☺️ We also got a response back on a Sunday which was really nice. I highly recommend this agency. :)
Hi, Ridi. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleWe had good experience with them. Our property manager was Shikeera. Always quick to respond to our requests and addressing them, and never intrusive in any way. I would definitely rent with CityZEN again.
Hi, Andrzej. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleDeshauna, the property manager, is very professional and helped me through the entire check-out process with kindness and prompt responses to my emails. Thank you, Deshauna, for all your help!
Hi, Mustaphq. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleCityZen Property Leasing in London exceeded all our expectations, and I want to give a special shoutout to Fifi. She worked tirelessly to help us meet a tight move-in deadline. From the start, CityZen impressed us with their professionalism and efficiency. Metin's expertise and dedication were instrumental in finding us the perfect property. He understood our requirements and swiftly provided options that matched. What sets CityZen apart is their commitment to customer satisfaction. Thanks to Fifi's hard work, we moved in without any issues, making our experience stress-free. I wholeheartedly recommend CityZen Property Leasing, especially with Fifi on the team. Five stars without a doubt!
5/5
GoogleShikeera was so easy to deal with, very helpful and a great service. Thank you
5/5
GoogleWe rented a flat in Manchester via Cityzen's office. A big thank you to Jack in the Manchester office and Noah who is located in London. Both great to deal with following on from many bad experiences with other Agents. Thanks for all the help to date. Would defo recommend.
Sam, thank you for taking the time to review our Manchester team. Jack & Noah do try so hard to go the extra mile for their clients & its so nice when its noticed.
5/5
GoogleJust moved out of a studio in East London managed by cityzen. Good experience and when they asked me if I would write a short review I was only too happy to do so. Thank you to Kevin and the management team and a special mention to Talia in accounts who helped me with setting up and closing my utilities
Lan, thank you for your kind review. I have passed on your review to Kevin and Talia who will be really delighted to hear you were impressed with their service
5/5
GoogleWe had an excellent experience with CityZEN Estate Agents. The team were professional, responsive, and a pleasure to deal with throughout the entire process.
Hi, Freddie. Thank you so much for leaving us a stellar review!
5/5
GoogleMe and my roommate stayed for a year at a London apartment rented out by CityZEN. The apartment was just as pictured in the ad and throughout our tenancy the staff, especially Danny, were very helpful and always just one call away for any issues. Would highly recommend.
Sunniva, thank you for your kind reply I will personally pass on your thanks to Danny as I know he will really appreciate it.
5/5
GoogleCityZen teams have been taking care our properties for several years now. Big thank you to Metin and Cityzen teams (Jeremy, Jesse, Talia and others) for their hard work, from finding tenants, buyer and also managing our properties and tenants. Will recommend CityZen to family and friends.
Maria, thank you for taking the time to review our services and for being a loyal client. I will make sure I pass on your thanks to those members of the team you have mentioned
5/5
GoogleI had an issue with my washer and Ali who is my contact at the Estate Agents was very responsive and helped to sort it out ASAP!
Hi, Raymond. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleI recently found a new flat through this company and found them to have by far the best selection of properties and their staff to be professional. A special thanks to Ali who organised the move for me and made the whole experience smooth and pleasant.
Mya, thank you for your review
5/5
GoogleWe rented through Cityzen and were slightly concerned by some of the negative reviews however we couldn’t have been happier with the service we received. From the lettings team (we dealt with a Mr Ergin) to the management team (we dealt with Charmaine) they were quick and courteous Would recommend them to family and friends
Alan, thank you for taking the time to review Cityzen in a positive light. I have passed on your kind remarks to both Metin and Charmaine.
5/5
GoogleA great company to deal with. We had a viewing with Tom and he was amazing. Very professional 👌🏼 …
Hi, Totally. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleGreat experience with Tommy from CityZen, although I didn't end up going ahead with the property, the service was brilliant. Thank you
Hi, Catherine. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleGreat experience with Cityzen. They are prompt to reply to any queries and are really helpful with everything. Special shout out to Jeremy for sorting out our issues promptly! Also Peter who is the best property manager one could ask for!
Thanks for your kind review, I will pass on your comments to Jeremy who I know will be delighted.
5/5
GoogleBeen renting for a few years with CityZen. Really good experience and always on hand with any queries or issues. Special mention to Ali my current property manager! Very helpful and concise liaison with any queries and extremely prompt with dealing with them!
Thanks Rizwanur! and a big thanks to Ali looking after you. Hope you keep enjoying your home.
5/5
GoogleI rented through this company last year and just renewed my tenancy for another 6 months. Love the flat and the service is good, haven’t had any major issues but when I have needed their help, Danny Julie has been available and super helpful
Steph, we appreciate your kind review and are glad you are enjoying the flat
5/5
GoogleI highly recommend CityZEN Estate Agents. We have worked with Metin who was above and beyond helping us find our favorite flat. Metin was extremely professional, helpful and friendly throughout the whole process. Metin's support and friendly approachability helped smooth out all the stress we had. I would work with CityZEN again and again!
Thanks Ahmed, Metin will be delighted with your positive feedback
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