1/5
GoogleAgency that I do not recommend to everyone, paying a rental of 700 pounds for a room of 4m square and accommodation without living space, mold everywhere, it's a shame. Scammers. Please avoid this agency.
Trusted Agent profile · London
City Rooms London reviews
★★★★★
1,166 reviews across 2 platforms
3-5 Globe Road, London, E1 4DT
City Rooms's office in London, at 3-5 Globe Road, is rated 3.2 out of 5 across 1,166 reviews on two platforms, including 546 Google reviews rated 3.3.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotImpressive!!
Honestly I was surprised by the size of this company. They have so many property on offer and in my case, the one I selected, was available in 1 month. Samuel, my agent, offered me a temporary accommodation at no extra charge.. Very very impressed..
5/5
GoogleFlo is amazing
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleTerrible agency managed by dirty incompetents and always on a break smoking while the customers waited... they didn't give me back the deposit and yet I paid on time... god sees and provides... I hope you spend my money on medicines until the end cent....
5/5
GoogleRating only, no written review.
5/5
Trustpilotim very happy with the service from…
im very happy with the service from Fredy
Agent replied · 10 June 2024
Thank you for the five star review, we're pleased to hear you've had a good experience with us so far. Have a lovely day, City Rooms.
5/5
Googlevery good to spend a few days...maybe a little far from the center but very well connected...it has the DLR stop in front...the decoration of the rooms is very decent and complete...I would put it at the top 4 star hotel level in London
5/5
TrustpilotA multitude of compotent and friendly…
A multitude of compotent and friendly staff that are always willing to help you with your needs. Staff are very understanding and willing to solve any and all issues you have.Enjoyed staying with city rooms 1.5 years now and hope to stay even longer.
1/5
TrustpilotMade mistake by signing contract
Made mistake by signing contract. Avoid this agency.
Agent replied · 10 June 2024
Hello, it is unfortunate to hear you were not happy with our service. We want to resolve this issue with you. Please email us at customer.service@cityrooms.com. Thanks
4/5
TrustpilotThumbs up for Adrian
Thumbs up for Adrian. Great worker and very smart as well!
Agent replied · 10 June 2024
Thanks for the review
5/5
TrustpilotLarry and Christian
Larry and Christian, good assistance , i am very happy :)
Agent replied · 10 June 2024
Thanks for leaving us a review, We are happy to hear you're pleased with our service.
1/5
GoogleScammers, stay away as much as possible
Agent replied · 24 August 2024
Hello Filippo, apologies for the delay in response. It is unfortunate to hear you are not happy with our service. Please email us at customer.service@cityrooms.com so we can discuss any issues you may have had. Thank you.
1/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thank you for leaving your comment. We are glad Jason found you another option from our over 500 properties portfolio. We are sincerely sorry for this in-convenience caused during relocation, and hope you enjoy the new flat!
5/5
GoogleVery friendly guy
5/5
GooglePablo Pérez has assisted me and his help has been highly valued!
1/5
GoogleWorst agency in London, to avoid.
Agent replied · 24 August 2024
Hello, it is unfortunate to hear you were not happy with our service. Please contact us so we can discuss any issues you may have had at customer.service@cityrooms.com. Thanks.
1/5
GoogleSCAM before making any payment or reservation ASK FOR EVERYTHING IN WRITING, do not pay anything if they do not give you something in writing before, they often take advantage of the language barrier to scam young people
1/5
TrustpilotI wish I could give them half a star…
I wish I could give them half a star because they really don't deserve a 1 star. Poor services, hiden fees and charges, deceitful, unprofessional, lack any form responsibility. They are only good at one thing, and that's making money at any cost.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleKarlo the best
5/5
GoogleVery good service and very attentive. Totally recommended.
Agent replied · 24 August 2024
Thank you for the review and recommendation Beatriz!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
