Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotLack of attention in the service
Several people manage the same service without coordination
Hello Javier, thanks for taking the time to leave a review. We are sorry that you think there is a lack of attention in the service. We really try to do our very best every day. Besides, there is, actually, one manager for each service to make sure that everything is organized and coordinate. Hope to have the chance to see you again in the future.
5/5
TrustpilotExcellent
Excellent. Can absolutely reccomend this company.
Dear Monica,We are delighted to learn that you enjoyed your stay with us!We are doing our best to deliver excellent service to our guests and it’s a pleasure to receive such a good feedback.We look forward to welcoming you back for your next stay in London!Kind regards,City Relay
5/5
TrustpilotGreat!
Quick and efficient service
Dear Cesca,Nice to hear you liked our services and that it was convenient for you!We hope to see you soon again,The City Relay team
5/5
TrustpilotWe loved the place
We loved the place! We gonna back!
Dear Alessandro Bermudez, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
GoogleVery pleased with the help I was given in my rental search by Henry Williams. Quick replies, and no hassle when it came to sorting things out. Would highly recommend.
5/5
TrustpilotThis apartment was amazing!
This apartment was amazing! It was clean and spacious with plenty of room for the three of us. The check in process was fast and easy. The location is great with the Tube station and restaurants nearby.
5/5
TrustpilotQuick and effective
Quick and effective. Kind.
Hello Stefano,Thank you for this great review. It's great to hear that you've enjoyed our services :)
5/5
TrustpilotEfficient and highly professional team
Efficient and highly professional team. Phil Tugnait has outstanding in delivering excellent and consistent support during the sign up process. Highly recommended.
4/5
TrustpilotVery good service
Very good service, some issues with the apartment itself. Excellent booking process and excellent customer support by Ana, Matilde, Laura and Cosmin. The apartment hand-over could be improved.
5/5
TrustpilotGreat place and location
Great place and location! Highly recommended!
Dear Michael, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotExcellent idea
Excellent idea, very convenient
Hi there! Thank you for this review, we're very happy you have enjoyed our services to store your luggage and we hope it made your trip more convenient. Have a nice day, we're looking forward to seeing you again in London!
5/5
TrustpilotGreat team
Great team. Super grateful with Akim and Matilde since day 1. They immediately send maintenance service and help whenever I have issues at home. Keep it up.
5/5
TrustpilotA very good Team
A very good Team, thank you.
Dear Wol mra, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotSmooth and efficient throughout out …
Smooth and efficient throughout our stay.
Dear Mo A., Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotGreat communication and accommodating
Great service and very accommodating around changing circumstances. Communication is also excellent. Will aim to use their services again.
5/5
TrustpilotThank you for your hospitality
Thank you for your hospitality. It was a wonderful host full of comfort. We hope to meet again. Thank you very much
5/5
Trustpilotpeople are very very nice !!!
i recommande to use ciy relay !
Hello Sylvaine, thanks for taking the time to leave a review. We are very glad that you liked our team. Really happy to read that you recommend us. Hope to have the pleasure to see you again soon!
4/5
TrustpilotFriendly and helpful
City Relay have friendly and helpful staff.
Hello Pernilla, thanks for leaving a wonderful review. We are glad you found our guest service friendly and helpful. We hope to have the chance to see you again soon!
5/5
Trustpilotgreat
great service. Very responsive
Hello Anh Pham Vu, thank you so much for your review! Kind regards, City Relay.
5/5
TrustpilotEficcient, human
Polite, efficient, human, very good service
Dear Florencia A, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotFantastic customer experience!
Fantastic customer experience!Thanks above all to Akim who was able to help and guide us in every step of our Check-inThanks Akim
5/5
Trustpilotvery nice
very nice ，very comfortable
Dear Yijing, Thank you so much for leaving a review. We are very happy to hear you enjoyed your stay, and we hope to see you soon again in London in the near future. Kindest Regards, Your City Relay Team
4/5
TrustpilotConvenient
Convenient, warm, overall good
Dear Jeremy Furber, Thank you very much for taking the time to review us. We are looking forward to having you come back and stay with us in the future. Kindest regards, Your City Relay Team
5/5
TrustpilotJanuary
Amazing service! Amazing stay!
Dear Emilio Palacios, Thank you so much for your review. We hope to see you in the near future for another amazing stay. Kind regards, your City Relay Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
