Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGood house for a nice weekend!
Just a coffee pot missing!! Everything else ok 👍🏼👍🏼
Thank you for taking the time to leave a review and for letting us know about the coffee pot missing we will correct this right away. We sincerely look forward to hosting you again!
5/5
TrustpilotExcellent
Wonderfully professional, very helpful, first class in all respects.
Thank you for taking the time to leave such a nice review. All the team is always here to make sure that you have the best stay! We hope to have the pleasure to host you again soon.
5/5
TrustpilotEverything worked very good!
Everything worked very good!Good service!
Hi Nina! Thanks for this great review. Hope you had a fun time exploring London!
5/5
TrustpilotGreat team
Great team, helped me set my property up to great standards and were helpful on maximizing the rental yield while abroad. Definitely recommended!
5/5
GoogleI recently stayed in a flat on Margravine. It was beautiful! The apartment was very clean and it was very close to the Baron's Court tube station. I would definitely recommend this flat to anyone who wants to stay in London!
5/5
TrustpilotExcellent
I had a very professional and amazing help from Akim, he really helped a lot .He managed to tell me about everything I needed to know and more.Many thanks for the service.
5/5
TrustpilotVery professional service
Very professional service. Highly recommended
Hi Alessandra, thanks for taking the time to leave us your kind review! City Relay
5/5
TrustpilotEasy to do
Easy to do. Really helpful folks.
Hi Janice, thank you for your lovely review. Kind regards, City Relay.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGood place
5/5
Trustpilotthe representative of City Relay (Akim n team)
the representative of City Relay (Akim, Laura, Mathilde,Ana,Roland) has done a great job welcoming our family.Thank you for your hospitality, have a nice day!Regards,Grace
1/5
GoogleJust terrible... A 24h hotline is supposed to answer any call anytime... Not at all. If you need to drop you keys early in the morning... No way it's for sure closed without any drop box. Just stay away.
5/5
TrustpilotQuick and easy!
Quick and easy!Hassle Free
Thank you Evangeline, we hope you enjoyed your time in London.
5/5
TrustpilotGreat service
Great service, friendly staff...highly recommend!
Hi there!Thank you for the great review and recommendation! We hope to see you soon again!
5/5
TrustpilotA great service
Me and my roommates wanted to rent an apartment in London, we got a great and quick service from Akim that helped us find the best one, he is amazing.Recommended!!
5/5
TrustpilotGood experience
Friendly staff. Well located.Good experience
Hi Miguel, it's nice hearing this. Thank you for your amazing review, we hope to see you soon again in London :)
5/5
TrustpilotGreat communication
Great communication, good help,no dramas at sll
Dear Jennifer L Hazlewood, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotThank you Akim
It was pleasure to do a viewing via video call with Akim ! Very nice and professional, he shows us everything and talked to us about all the details needed.
5/5
TrustpilotPerfect Service
Perfect Service. Thank you😊
Hi Martina, thanks for the great reply. We're happy to help and pleased you enjoyed your stay.
5/5
TrustpilotCity Relay
Very friendly, helpful and responsive - thank you.
Dear Chris Richards, Thank you very much for the lovely review. We have shared this review with our staff. We look forward to hosting you again in the near future. Best regards, City Relay Team
5/5
TrustpilotGreatService
A great service with professional caring team
Dear Paris FG Team, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
4/5
TrustpilotI wholeheartedly recommend them
I wholeheartedly recommend them. Many thanks to the team from Richard and Kathy for their super prompt work. They are very good and treated my case with great care.
5/5
TrustpilotReally nice flat and service
Really nice flat and service, professional, thanks
Dear Diego Veraz, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
