5/5
Trustpilotall perfect
all perfect, very close to underground
Agent replied · 12 June 2024
Thank you Francesco, we hope you had a great time exploring London!
Trusted Agent profile · London
City Relay London reviews
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotIo e mia moglie siamo arrivati ieri ma…
Io e mia moglie siamo arrivati ieri ma abbiamo già avuto modo di constatare che il servizio è eccellente. La casa è molto bella e Akim è stato gentile ed accogliente.
5/5
TrustpilotTwice rented an apartment through City…
Twice rented an apartment through City Replay, very satisfied
Agent replied · 12 June 2024
Dear Ekaterina Galitcyna, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotExcellent quality apartment and all the…
Excellent quality apartment and all the services
Agent replied · 12 June 2024
Hello Lorenza, we're happy you liked the apartment and enjoyed our services. Thanks a lot for this great review, the team really appreciates it!
5/5
TrustpilotWonderful service
Wonderful service, makes everything easy before and upon arrival!
Agent replied · 12 June 2024
Dear Laura, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotFlawless from start to finish
Amazing, flawless experience from beginning to end. The flat was clean, well equipped and all amenities carefully provided. Véronique, who waited for me at check-in, was warm, friendly and always available for questions.
5/5
TrustpilotGreat experience
Great experience, every interaction with the team, especially with Akim at the viewings, were excellent and very helpful and he was available on a Sunday for us. We highly recommend City Relay!
5/5
TrustpilotStaff were uniformly professional and…
Staff were uniformly professional and helpful.
Agent replied · 12 June 2024
Thank you Michael! We are so glad you enjoyed your stay!
5/5
TrustpilotVery helpful
Very helpful, friendly people, strong communicators.
Agent replied · 12 June 2024
Hi Craig, thanks for your lovely review - we're delighted to see you enjoyed your stay with us and our team were responsive throughout! Have a nice day, City Relay.
5/5
TrustpilotIt was so great
It was so great, i feel little bit like at home. So it was really nice. Akim help me with all questions and he was so friendly.
5/5
TrustpilotIf not for them
If not for them, I don't know what I would be doing now. Many thanks to the team from Richard and Kathy for their super prompt work. Good and fast work!
5/5
TrustpilotFantastic service
Fantastic service ! Reliable and efficient !
Agent replied · 12 June 2024
Hello Damian, we are really happy you are enjoying our services. Thanks for this amazing review! Have a great day :)
5/5
TrustpilotExcellent location
Excellent location; friendly staff; well organized
Agent replied · 12 June 2024
Hi Susan, thanks for your review. I'm glad our Reception Space was so convenient for your trip and our staff provided a great service! Have a great day, City Relay.
5/5
TrustpilotSuper team to help us
Super team to help us and clean, comfortable flat!
Agent replied · 12 June 2024
Dear Catherine, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
4/5
TrustpilotGood location
I stayed in the Armadale Road apartment for 30 days. The location is perfect for my commute to work. The team (Akim and others) were helpful.
4/5
TrustpilotNice clean place :) nice outdoor area…
Nice clean place :) nice outdoor area only downpart was that you can hear everything from the apartments close by and there was Some construction work going on but just during the daytime
5/5
TrustpilotCheck-in was very well orchestrated
Check-in was very well orchestrated, all went smoothly, good communication, and Akim who met me at the flat was very pleasant and showed me around to make sure everything was ok.
5/5
TrustpilotVery efficient on boarding process
Very efficient on boarding process. Clear and concise communications. Generated lots of rentals in a short time. I would highly recommend City Relay
5/5
GoogleWe had such a great expirience renting a flat with City Relay. They provided excellent support and service. The flat itself was clean and well stocked and located near shopping and a tube stop. Would highly recommend this company to others.
5/5
TrustpilotStaff were friendly
Staff were friendly, place was clean and as advertised.
Agent replied · 12 June 2024
Dear Kristian, thank you for taking the time to leave us this great review. We are really glad to read that you enjoyed this clean apartment and our friendly staff. Hope you had a great stay! We sincerely hope to have the pleasure to host you again in the future! Kind regards, City Relay Team
5/5
TrustpilotExcellent location
Excellent location, clean, comfortable and affordable :)
Agent replied · 12 June 2024
Dear Vladimir, Thank you very much for your review. We really do appreciate the time you took to leave this review. We hope to see you again in the future, Kind regards, Your City Relay Team
5/5
TrustpilotAmazing places in London and perfect service!
Highly recommend for the most enjoyable stay in London!
Agent replied · 14 June 2024
Dear Vanessa, thank you for taking the time to leave us this very nice review. We are glad to read that you highly recommend us for the most enjoyable stay in London! Happy to hear that you enjoyed our perfect service. Thank you for these kind words. Best regards, City Relay Team
5/5
TrustpilotI don't even want to imagine what I…
I don't even want to imagine what I would do without them. Fortunately, such an excellent service was able to return my money. You will never find a better service!
5/5
TrustpilotThank you!
The staff is very friendly!
Agent replied · 12 June 2024
Thank you so much! We are glad we could help you.
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