Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBest choice to check in our luggage
Best choice to check in our luggage. Thank you!
Hello Christiane!Thank you for this great review! Nice to hear that we've made your stay a bit more convenient :)Have a beautiful day!
5/5
Trustpilotgood customer service
I have met Akim in the day of my move in, Akim provided some useful advice and is a quick responser to resident quires.
5/5
TrustpilotNice place
Excellent location, near tube station, close to city center, museums, parks
Dear Adaleta, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotThe flat was nice.Very convenient for…
The flat was nice.Very convenient for travel to central london bus stop 5min from the property.super market is walking distance as well.Thanks to the staff at relay really helpful
5/5
TrustpilotProfessional viewing service
Akim provided us with a professional and efficient viewing services. In addition to providing detailed information on the flats, he was kind enough to give us helpful advice on key points of house viewing.
5/5
TrustpilotWe booked last minute and City Relay…
We booked last minute and City Relay went out of their way to get keys to us locally. They kept in touch during our stay and were polite, helpful and efficient at all times.
1/5
GoogleThe worst hotel ever I’m telling you never ever use them absolutely s..t
5/5
TrustpilotMnm staying
Very helpful team and quick in problem solving and amazing properties
Dear Angelo, thank you for your feedback, we can't wait to have you back!
5/5
GoogleI recently stayed in a flat in Ongar Rd. The service I received from FG Properties and City Relay was first rate, with clear instructions and no problems. The flat was clean, warm, spacious and stylish and I would recommend both companies to anyone.
5/5
TrustpilotVery communicative and readily…
Very communicative and readily available if needed. Extremely helpful checking in and ensuring the departure process is as smooth as possible. Very responsive and made staying at an AirBnB more like a hotel. Highly recommend
5/5
TrustpilotAmazing little hide away
Great flat, nicely laid out with plenty of light and no one looking in on you. Close to everything from Hyde Park, 20 min walk to Oxford Street, Notting Hill, Paddington station.
5/5
TrustpilotGREAT COMPANY TO DEAL WITH
GREAT COMPANY TO DEAL WITH. VERY QUICK TO RESPOND
Hello Buchanan, we really appreciate your review and are pleased to have been so helpful while you were staying with us. Hope to see you again soon. Kind regards, City Relay.
5/5
TrustpilotGreat apartment
Great apartment, in a very central location!
Thank you Francesca! Glad you had a great stay.
5/5
TrustpilotIt was a very good & nice stay
It was a very good & nice stay! Thanks
Dear Amir, Thank you very much for providing us with this great feedback. Kindest regards, Your City Relay Team
5/5
TrustpilotGreat service
Great service. Nice touches in the apartment!
Thank you for this review! We are glad you enjoyed your stay.
4/5
TrustpilotGood location
Good location, apartment isn't far from train station. New and clean.
Dear Pakorn,Thank you for leaving us this great review! We're happy to read that you enjoyed your stay in our lovely flat and that you enjoyed its cleanliness. We sincerely hope to have the pleasure to host you again in the future! Kind regards, City Relay Team
5/5
GoogleA fabulous experience. Akim very friendly and always solving doubts
5/5
GoogleStayed in the West Kensington apartment and received excellent service from City Relay. They were friendly, helpful and met our needs in every way - even offering to come and top up our tea and coffee sachets when we ran out! Great service.
5/5
GoogleRating only, no written review.
5/5
TrustpilotAmazing experience!
Amazing experience! Very professional.. will definately visit them again.
Dear Aqib Siddiqui, thank you very much for this wonderful review. We hope you enjoyed yourself in London during your stay. Your City Relay Team
5/5
Trustpilotperfect place
nice flat for big family, bed very comfortable, and room clean
Dear Christian, thank you for taking the time to leave us such a nice review. We are glad to read that you enjoyed this nice apartment and that it was very comfortable and perfect for you. Hope you had a great stay with us. We sincerely hope to have the pleasure to host you again in the future! Kind regards, City Relay Team
5/5
TrustpilotGood location
Easy to use, good location with acceptable price.
Hi Yeung,It's nice to hear our services made your trip more convenient. thank you for leaving us this great review! We hope you've had a good time in London and hope to see you soon :)
5/5
TrustpilotExcellent
Excellent! Very efficient, relyable and nice and polite staf always available
Dear Daniela, It is a pleasure working with you and managing your beautiful apartment in London! We are really glad that you enjoy our service. Thank you for these kind words. Best regards, City Relay Team
5/5
TrustpilotThe City Relay folks were super helpful…
The City Relay folks were super helpful - always respond within 10min max, very attentive and helpful. Akim especially was very welcoming at check-in and helped us get settled right in! Defintiely recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
