5/5
GoogleWonderful apartment, best service by Akim.
Trusted Agent profile · London
City Relay London reviews
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotEverything OK
Everything OK. The ladies very helpful and the process fast.
Agent replied · 12 June 2024
Hello Franco,Thanks for this nice review, we're happy you enjoyed our services :)Have a nice week!
5/5
TrustpilotLovely apartment in a great location…
Lovely apartment in a great location would stay again in a flash
Agent replied · 12 June 2024
Dear Max Knightley, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotI Had an stay at the apartment and I…
I Had an stay at the apartment and I must say Akim from City relay was extremely helpful during my stay. He even allowed me to collect the keys a little earlier which was extremely handy
5/5
TrustpilotA great week's stay
Had a great experience booking a week's stay at one of City Relays properties. They were fast to respond to queries and find solutions to problems.Would recommend
5/5
TrustpilotGood place to book
Good place to book, everything needed is avaible there
5/5
TrustpilotWe stayed in an AirBnB/City Relay…
We stayed in an AirBnB/City Relay property for 11 nights while work was carried put on our home. Responsive to our queries, smooth check in. Well equipped property in a good location in Camberwell.
5/5
GoogleRating only, no written review.
5/5
GoogleWonderful
5/5
TrustpilotCity Relay were great in helping us out …
City Relay were great in helping us out when we required assistance
Agent replied · 12 June 2024
Dear Stuart Cloete, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotAmazing apartment at an amazing…
Amazing apartment at an amazing location in Earl's Court
Agent replied · 12 June 2024
Hi Jepp, thanks for your review! I'm happy to see you enjoy the apartment in Earl's Court and it offered a great base for your trip.
5/5
TrustpilotExcellent service friendly,welcoming …
Excellent service friendly,welcoming and fun!Great response to any reported issues and queries
Agent replied · 12 June 2024
Dear Susan, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotStaff were pleasant and well informed…
Staff were pleasant and well informed and very happy to assist.
Agent replied · 12 June 2024
Dear Margaret, Thank you for your kind words about our team. I am delighted to hear that you enjoyed your stay and I will pass on your thanks to the team. Many thanks, City Relay
1/5
GoogleReally poor management
5/5
TrustpilotVery professional and efficient
Very professional and efficient service. Perdi, very effectively managed my account, quickly responded and resolved any request with a very professional approach. The team is very client-focus overall and I had a very pleasant experience.
5/5
TrustpilotWas great
Was great 👍🏽 thanks 😍 you
Agent replied · 12 June 2024
Thank you Youssef. Hope to see you again!
5/5
TrustpilotNice and easy :)
A welcoming staff at the office, nice and clean apartment.Would highly recommend!
Agent replied · 12 June 2024
Dear Joachim, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotFantastic prompt service in great…
Fantastic prompt service in great apartment.
Agent replied · 12 June 2024
Thank you for the kind review Marjory. We hope to see you again.
5/5
TrustpilotEverything 5 star
Excellent location, clean great facilities and a perfect host.
Agent replied · 12 June 2024
Hello Phil,It's great to hear that you enjoyed your stay and our reception spaces :)Thanks for this amazing review, see you soon!
5/5
TrustpilotVery professional service from…
Very professional service from beginning to end. Highly recommended
Agent replied · 14 June 2024
Hi Michael, I'm pleased to hear you're happy with our service and thanks for taking the time to leave us your review! Hope you have a lovely day, City Relay!
4/5
TrustpilotEasy to deal with
Easy to deal with, queries answered quickly and no problems.
Agent replied · 12 June 2024
Dear Rob N, Thank you very much for your wonderful review. We all hope to have you return in the near future. We have sent you an email to give us some advice on how we can improve our service for the future. Kind regards, Your City Relay Team
5/5
GoogleI had a great two day stay in West Brompton at a flat managed by FG Properties. The location was ace, and the apartment was modern and clean, exactly the kind of place I'd want to live if I could live in London!
5/5
TrustpilotExcellent Service and Overall Experience
Excellent stay, and excellent service. A very pleasant experience overall.
Agent replied · 12 June 2024
Dear Justin Lewis, Thank you very much for the great review. We hope you had a great stay, please tell you friends and family about City Relay. Hoping you return in the future, have a great weekend, Your City Relay Team
5/5
TrustpilotBest choice to check in our luggage
Best choice to check in our luggage. Thank you!
Agent replied · 12 June 2024
Hello Christiane!Thank you for this great review! Nice to hear that we've made your stay a bit more convenient :)Have a beautiful day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
