Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMy husband and I stayed in an Airbnb…
My husband and I stayed in an Airbnb that was hosted by City Relay. They did a good job of answering our inquiries in a timely manner and sent a representative onsite to assist us with some questions.
5/5
TrustpilotCity Relay worked very well for me and…
City Relay worked very well for me and I got a really nice flat.
Dear Rosário Pinho, We would just like to thank you for your review. We are glad that our services have met your standards. We hope to see you in the future. Happy New Year from your City Relay Team.
5/5
TrustpilotVery good service
Very good service, good people, they know how to handle clients and their complaints. Bravo
Dear Mark Schregle, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotGreat London apartment
Great location. Spacious apartment. Helpful staff. Would stay again and can highly recommend.
Hi Kim, thank you for this amazing review! We very happy to hear that you enjoyed your stay, and we'd be more than happy to see you again :) have a great day!
5/5
Trustpilotvery good service highly recommended
Used this company for the first time ,really impressed with there service and very friendly
Dear FI Ar, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
GoogleI stayed at the Holland Road residence. Very beautiful apartment, clean, spacious and very well located. All comfort! Lea from City Relay was a great help to me, providing a remarkable, very professional service. I recommend!
5/5
TrustpilotAll perfect
Great apartment in a strategic position for visiting the cityUnderground station 100mFriendly staff and always helpful,
Hello Luigi, Thank you so much for leaving a wonderful review. We are glad you had such a lovely stay with us. All the team is always here to make sure that you have the best stay. We hope to have the pleasure to host you again soon.
5/5
GoogleTop staff and location! Recommended to everyone!
5/5
TrustpilotAmazing service all around
Amazing service all around. Will definitely book with City Relay again!
Thank you for this great review! We will see you again soon.
5/5
TrustpilotReview
Had a lovely time in a lovely air bnb that suited us perfectly. Staff were very helpful when going to collect keys and with information on checking in and out. Would love to return and would definitely recommend.
5/5
Trustpilotexcellent service
excellent service. answer all questions and are always available. highly recommend
Thank you very much, we are glad we were able to assist you during your stay.
5/5
TrustpilotGood service
Good service, flat very clean, well equipped and as advertised. Thank you!
Hi Sebastian, we're happy that you enjoyed your stay at the property! Have a great day, the City Relay team :)
5/5
TrustpilotIt was great
It was great, all the members are very nice. The appartment was great.Thanks for all.
Dear Guillaume De Faria, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotHighly recommended
Nice place, clean and bright, close to everything. I will recommend it.
Hi Alex, I'm happy you enjoyed your stay with us. Hope to see you again, City Relay.
5/5
TrustpilotAkim walked us through our Airbnb…
Akim walked us through our Airbnb rental and showed us everything and answered all of our questions. He was so lovely and carried our stuff upstairs. Had a great intro experience to this apartment :) thank you
5/5
TrustpilotI had a wonderful stay at a city relay…
I had a wonderful stay at a city relay property in London. Communication was prompt and polite, and every person I interfaced with was helpful and supportive including Marilou, Matilde, Akim, Laura and Ana.
4/5
GoogleI found Kim as very professional, prompt in response and honest.
5/5
TrustpilotOur stay was fantastic and was serviced…
Our stay was fantastic and was serviced appropriately by the team!
Thank you Hayden for leaving this great review. It is great to know you enjoyed your stay.
5/5
TrustpilotA Slick operation
A Slick operation, great communication and customer service. Looking Forward to using them again.
Dear Darren Fullbrook, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. We look forward to hosting you again soon. Best regards, City Relay Team
4/5
TrustpilotProfessional team, good stay
The team was trustworthy, exceptionally responsive and knowledgeable. Did have a couple of minor maintenance issues inside the flat that didn't get resolved during my stay but nothing I couldn't work around. Wouldn't hesitate to recommend or use them again.
5/5
TrustpilotAccurate property description great…
Accurate property description great service arranged bag drop at flat while w3 toured London.
Dear Jody, Thank you for your recognition of our services! We are glad to read that our Bag drop service helped you to make the most of your day in London. We strive to provide all the options to help each of our guests and their particular needs. We hope to be able to host you soon again. Kind regards, City Relay
5/5
TrustpilotGreat experience with City Relay
Great experience with City Relay! They respond quickly too
Thank you for the kind words Heidi. We try our best!
1/5
GoogleIf there was a zero star option, it would definitely be my choice. No professionalism, aiming to deceive you. Worst property management agency in London, if not the UK STAY AWAY!!
5/5
TrustpilotHighly recommended
Apartment highly recommended. My good location. Exactly as in the photos.
Thank you David! Glad you enjoyed your stay. Hope to see you soon!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
