4/5
TrustpilotQuick and very helpful
The staff at City Relay were always prompt in responding to requests and very helpful.
Agent replied Β· 12 June 2024
Hi Maria, thanks for this review :) Have a beautiful day!
Trusted Agent profile Β· London
City Relay London reviews
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2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleThe place stank. The carpets were threadbare. The photos on the net make it look nice - but it wasn't. The table leg was bent. The TV didn't work. The neighbours were really noisy - and the fact that you are right on the main road made sleeping difficult. AWFUL!
5/5
TrustpilotGreat service and support from Saadiqahβ¦
Great service and support from Saadiqah - Good overall impression of city relay
5/5
TrustpilotVery professional agency
Very professional agency. Extremely kind and nice people. Quick responses - really helpful and well organized. Excellent.
Agent replied Β· 12 June 2024
Dear Bert Brinkhaus, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotWonderful flat
Wonderful flat. Fantastic location. Great staff with easy check-in and check-out. Would stay again in a heartbeat.
Agent replied Β· 12 June 2024
Dear Sally, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotHad a viewing of three flats
Had a viewing of three flats! Akim showed and explained everything ππ»
Agent replied Β· 12 June 2024
Thank you Karo. Hopefully we can help you find the right place.
4/5
TrustpilotVery comfortable and clean apartment
Very comfortable and clean apartment. Personnel at City Relay was very nice and helpful. Worth the money spent.
Agent replied Β· 14 June 2024
Dear Kaarina, thank you for taking the time to leave us this very nice review. We are very happy to read that you enjoyed this comfortable apartment and our service. We hope you had a great stay with us! We sincerely hope to have the pleasure to host you again in the future! Kind regards, City Relay Team
5/5
TrustpilotSuper smooth process from start toβ¦
Super smooth process from start to finish, would feel very comfortable booking a property they manage again.
Agent replied Β· 12 June 2024
Dear Melissa, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotVery helpful with transportation to andβ¦
Very helpful with transportation to and from airport. Stayed in constant contact and fixed things as needed.
Agent replied Β· 12 June 2024
Dear Norma Streight-Leslie, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotGreat property management company
Great property management company. Theyβre very responsive; you have a named contact responsible for managing your property - invaluable when you need a swift response; they proactively flag any work that needs doing & arrange it promptly.
5/5
GoogleEverything very good. Clean. In a very quiet neighborhood. The apartment had everything we needed.
5/5
TrustpilotHad an amazing week
Had an amazing week! Very clean and tidy, would definitely recommend ππΌ
Agent replied Β· 12 June 2024
Thank you Will. Really pleased you had a great stay. Hope to see you again.
5/5
GoogleI have used their apartments a couple of times to stay in West London. The apartments are really well organised and very useful is the attached airport pickup service so that you can check in with the driver. They are also.very responsive to any questions. Nice job!
5/5
TrustpilotIβve used your luggage depositβ¦
Iβve used your luggage deposit service.. easy to book, cheap and well organised!! Totally suggested
Agent replied Β· 12 June 2024
Hi Davide, thanks for your review. We're always happy to provide help wherever we can! Kind regards, City Relay.
5/5
GoogleExcellent flat. Great service from Akim at City Relay.
5/5
TrustpilotLovely stay
Lovely stay. Akim helped make it enjoyable. A+
5/5
TrustpilotClose to Heathrow.
Close to Heathrow, friendly staff and our room met our requirements. Would stay there again.
Agent replied Β· 12 June 2024
Hi Phil, we are so pleased you enjoyed your stay. See you again soon!
5/5
TrustpilotGreat Team
City relay took care of our rental with great care. Any issues we had were quickly addressed.
Agent replied Β· 12 June 2024
Dear Robert Hagstrom, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotLuxury notting hill nest!
Excellent apartment in a fantastic location! Akim and the City relay team were amazing! Efficient and quick to respond. The apartment was immaculately furnished and stocked with the most high end equipment. I would definitely stay again!
5/5
TrustpilotAwesome hospitality and service
Awesome hospitality and service. Great stay with City Relay. I would really recommend to anyone.
Agent replied Β· 12 June 2024
Dear Faiq, Thank you very much for a great review. We are very happy to hear you had a wonderful experience in London. We hope to see you soon again. Kindest regards, Your City Relay Team.
4/5
TrustpilotSpacious and bright
Very spacious and bright apartment with a great location, close to everything! I had to change my check in last minute and the team was very helpful. Akim checked us in and he was very polite, welcoming and helpful.
5/5
GoogleNice and clean place. I was worry to check-in because I didnt have a local mobile card. But I get a call and nice ( friendly) girl Julia met me and explain everything. So, happy to be herePositiveResponsiveness, Professionalism, Value
5/5
TrustpilotExcellent service from Akimβ¦
Excellent service from Akim Courail-Jones of City Relay in our plans to AirBnB our Primrose Hill apartment
5/5
TrustpilotThe service was wonderful
The service was wonderful. They are well organized company. I gave my luggages safely.
Agent replied Β· 12 June 2024
Dear Ilkay, Many thanks for your kind review. We are pleased that you were happy with the service and we look forward to welcoming you again on your next trip to London.Kind regards,The City Relay Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
