Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing
Me and my guest had an amazing stay and we will definitely be back again.
Dear Michelle, Thank you very much for your lovely review! We hope to have you come back in the future and once again enjoy the service of City Relay. Have a wonderful day. Kind regards, Your City Relay Team
5/5
TrustpilotNice property viewing experience with Florence!
I had a perfect property viewing today with Florence! She is very punctual and nice, giving me a thorough introduction and providing me with all information needed. The studio is very good with new facilities and a clear view.
5/5
GoogleReliable during booking, answering questions and support during the stay
5/5
TrustpilotGreat communication,proper location for…
Great communication,proper location for our purposes,reachable city center via underground,market 1min
5/5
TrustpilotThe experience was great- fast and…
The experience was great- fast and efficient. I will use the services again!
Thank you for this great review! See you again soon.
4/5
TrustpilotAwesome
Good location, nice apartment.
4/5
TrustpilotGreat hosts
Great hosts. Very attentive to ensure stay as enjoyable as possible. Check-in and check-out very efficient.
Dear Dianne Howie, thank you for taking the time to leave such a nice review. We are really happy to hear that you enjoyed the apartment and the communication. We are glad to read that you liked our service. We hope to have the pleasure to host you again very soon! Kind regards, City Relay Team
5/5
TrustpilotGreat experience booking through City…
Great experience booking through City Relay. Quick and accurate communication throughout the booking. Excellent accommodation
Dear Stuart, We are delighted that you enjoyed your stay with us and that you had such a great experience booking directly through City Relay. We look forward to welcoming you again soon on your next visit to London.Kind regards,City Relay
4/5
TrustpilotThe flat was amazing!
It was an exceptionnal stay!The flat is great and nearly the underground And the staff was wonderfull
Hello Perez, Thanks for leaving such a great review. We are really happy to read that this apartment was very convenient for you. We are glad to know that you loved our guest service. Hope to get the chance to see you again in the future!
5/5
TrustpilotI've had a great experience so far…
I've had a great experience so far listing my flat with City Relay. The team were very efficient and helped us with all the issues we needed to address and repairs that needed to be made before listing the flat.
5/5
TrustpilotGood communication throughout very…
Good communication throughout very helpful
5/5
TrustpilotWe had a very good experience with City…
We had a very good experience with City Relay.The apartment and the service were perfect.
Dear Catalina, Thank you so much for your great review. We are delighted to learn that you enjoyed your stay and that our team were readily available to make your stay perfect. We look forward to welcoming you again on your next visit to LondonKind Regards,City Relay
5/5
GoogleI recently stayed at one of city relays apartments for the weekend. The office was really easy to find, the staff were all very helpful and the check in was very quick. The apartment was clean and spacious and had all the facilities that were needed. Overall, really happy!
5/5
TrustpilotSecond time using bagbnb at city relay
Second time using bagbnb at city relay, also this time quick and easy!
Hi Sami, I'm glad our luggage holding service at our Reception Spaces was helpful for you - we're always on the lookout to support the community as best we can. Have a great day, City Relay!
5/5
TrustpilotExcellent
Carla B. was excellent! Very professional, and responsive. Did a fantastic job.
Thank you Ben! I will pass this onto Carla.
5/5
TrustpilotThe Lettings and Property Management…
The Lettings and Property Management Agent, Henry Williams, is great!
Thank you 陶亦心. Really pleased to hear Henry looked after you so well.
5/5
TrustpilotExcellent place
Excellent place, friendly staff and great location! No reason not to choose CityRelay next time.
Dear Chongwei, Thank you for taking the time to review our company. Providing the best experience to our guests is our main goal and it is extremely satisfactory to receive such a good feedback. We are looking forward to welcoming you back soon! Kind regards, City Relay
5/5
TrustpilotCity Relay manage my flat - sterling job!
City Relay manage my flat in Clapham. They've been great finding guests, sorting out the niggly issues and taking away all the faff of turnaround, cleaning and keys. Oona's done a fantastic job, very happy so far!
5/5
TrustpilotFantastic
Fantastic! Just a cut above the rest. We shall be using again.
Thank you for this great review! We would be happy to host you again.
4/5
TrustpilotEasy to book and find location
Easy to book and find, easy drop off and pickup. Would use agsin
Hi Deborah, thanks for your kind review, I'm happy you found our services extremely convenient. Have a lovely day!
5/5
TrustpilotI had a great stay in London with City …
I had a great stay in London with City Relay. I can recommend it to everyone!
Dear Dominique, Thank you for leaving us such a good review! We're happy to see that you enjoyed our services and staying with us. It was a pleasure hosting you and we sincerely hope to have the pleasure to host you again in the future! Kind regards, City Relay Team
5/5
TrustpilotLeft my luggage here
Left my luggage here for 24 hours. Very happy with convenience and service.
Hi Emma, Thanks so much for your kind review! We look forward to welcoming you again soon.Kind regards, The City Relay Team
5/5
TrustpilotThe place was amazing
The place was amazing! very clean and close to the metro. It's really comfortable for a couple. The hosts were great, we would love to come back again.
5/5
TrustpilotMy husband and I stayed in an Airbnb…
My husband and I stayed in an Airbnb that was hosted by City Relay. They did a good job of answering our inquiries in a timely manner and sent a representative onsite to assist us with some questions.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
