Trusted Agent profile Β· London
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2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleExcellent from beginning to end. Quick efficient check. No hassle check out. Wonderful location. Maybe a 2 minute walk to bus stop. About a 5 minute walk to Earls court underground. Pictures are very accurate. Quiet flat. Wonderful private garden. Will stay there again
5/5
TrustpilotSuper clean modern design flat and veryβ¦
Super clean modern design flat and very kind back office support
Hi Jennifer, we're happy to see you enjoyed your stay in one of our apartments. Hope to welcome you back in the near future, City Relay!
5/5
Trustpilota great partner
we made a very good experience with city relay in planning ourholidays,the apartment was excellent.
Hello, thanks for taking the time to leave a review. We are happy to read that you had a very good experience with us. We are also glad you liked the apartment. We hope to have the pleasure to host you again soon.
4/5
TrustpilotI had a nice online viewing with Akimβ¦
I had a nice online viewing with Akim who showed me the property. Liked the flat and great location. Akim showed me several flats and was friendly and patient. I look forward to the next stage of the process.
5/5
TrustpilotPerfect service from A to Z
Perfect service from A to Z, would definitely go back with them again
Hi Julie,We are delighted to learn that you enjoyed your stay with us! We have shared your comments with the rest of the City Relay team. We always endeavour to provide the highest level of service and it is so great to read your kind comments. It was a pleasure to host your stay and we look forward to welcoming you again soon!Kind regards,City Relay
5/5
GoogleAkim v helpful. Great place
5/5
TrustpilotThank you for the service provided Akimβ¦
Thank you for the service provided Akim !
Thank you for the kind review Rosanna. Nice to hear Akim looked after you so well.
5/5
TrustpilotViewing with akim
Organised a viewing with akim in roding mews, wapping London. He was very punctual and he arrived perfectly on time for our viewing. Upon viewing the flat he was very helpful and honest in answering our questions.
5/5
TrustpilotLondon in Jan - was great!
Great place, lovely owner and great management by City relay!
We are pleased to hear that you enjoyed your stay! Hope to see you again soon.
5/5
TrustpilotThis was a great experience.
This was a great experience.I would highly recommend the team for their service.
Dear Sara White, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotPerfect reviewing experience
Perfect reviewing experience with Akim. Thanks for waiting
Thank you for the feedback. Hope to welcome you to stay with us soon.
5/5
TrustpilotPerfect Experiment
Thank you Mr. Akim ππΌππΌIβm FALEH .. Good place .. and area The price was great .. we liked the spaces inside .. everything was clean .. Definitely we will try and join again
5/5
TrustpilotReally nice servicr
Good service, they always answer as soon as possible and they were very helpful
Hello Alexandra, Thank you for taking the time to leave such a nice review. We had been really glad to help you during your stay. We sincerely look forward to hosting you again!
5/5
GoogleI was in flat 1BR - Chelsea/Battersea - DW03, London with my family (I have two children). We enjoyed the flat and the location. It was clean and confortable. Our stay was greatful. If we will return to London, we will try to stay in your property.
5/5
TrustpilotGreat check in with William
Great check in with William. Very helpful.
Thank you for the kind review Capiau.
5/5
TrustpilotEfficient, friendly company, clean and tidy apartment, can't say a bad thing about them.
All you'd hope for when booking a place to stay. Would definitely use again.
Hello James, thank you for such an amazing review. We are glad to know that you liked our guest service. We hope to have the pleasure to host you again soon.
5/5
TrustpilotThey helped me a lot
They helped me a lot. Many thanks to the team from Richard and Kathy for their super prompt work. I really want to recommend you this company if you find yourself in a similar situation.
5/5
TrustpilotCity Relay experience
Phil Tugnait at City Relay was pleasant and helpful to deal with. The whole process was extremely smooth and hassle free. I would deal with him again anytime.
5/5
TrustpilotQuick and easy.
Fantastic quick, no nonsense baggage storage. Quick and easy
Thank you very much!
5/5
TrustpilotHad a lovely stay hotel was brilliantβ¦
Had a lovely stay hotel was brilliant had a lovely welcome from Akim who showed us round and ensured we was happy with our stay. Would definitely recommend and stay again if ever in Londonπ
5/5
TrustpilotCustomer oriented
Customer oriented, professional.I would use them again and totally recommend them.
Dear Feyisola, Thank you very much for taking the time to review us! We are very happy to hear you would recommend us. We hope to have you staying with us once again in the near future. Kind regards, Your City Relay Team
5/5
TrustpilotGreat experience here first time inβ¦
Great experience here first time in London and though the apartment was set up well. I found it to be functional and is located well.
5/5
GoogleI was staying in West Kensington and really loved the stay, everything was left how I needed it but it was great to know someone was at the end of the phone if I needed anything, great apartment and we enjoyed it, thank you :)
5/5
TrustpilotExcelente support from City Relay
I enjoyed City Relay services. They responded quickly and positivelly all my inquires.
Dear Roberto, thank you for taking the time to leave such a nice review. We are really glad to read that you enjoyed our services! All the team is here to make sure our guest have the best stay possible. We sincerely hope to have the pleasure to host you again in the future! Kind regards, City Relay Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
