Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
City relay have always been very responsive and great in dealing with all sort of requests. A recent example come to Mind when Hakim took ownership and went beyond the call of duty to make sure that an important issue is promptly solved.
5/5
TrustpilotProfessional reliable company
I have been working with City Relay for more than a year now and very happy with their professionalism and responsiveness.
Hello George, Thank you for taking the time to leave such a nice review. Really happy to read that you are happy with our professionalism and responsiveness. We sincerely look forward to hosting you again very soon!
5/5
TrustpilotTrustful and professional partner for …
Trustful and professional partner for short term appartment rentals. Excellent service and communication. Would definitely rent apprtments via them again.
Dear German Traveller, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotNice stay in Kentish Town
Nice, clean apartment and great Communication beforehand and during out stay with Akim who was always helpful
5/5
TrustpilotVery smart chk in accomodation is good…
Very smart chk in accomodation is good location facilities in apartment is clean and modernWe will go back again
Dear Jitnuch,Thank you for taking the time to review us! We are so happy to learn that you enjoyed both our check-in process and the property! We look forward to hosting you again on your next trip to London.Kind regards,City Relay
5/5
TrustpilotBeautiful and big apartment!
Beautiful and big apartment. Very good located. We only missed some more plates and coffee cups. The rest was perfect!
Dear Anja, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotMy experience from start to finish with…
My experience from start to finish with City Relay was professional and top notch. I recommend them wholeheartedly.
Hi Wendy, we really appreciate this glowing recommendation - our team love hearing comments like this. Have a lovely day!
5/5
TrustpilotThe staff at City Relay are very…
The staff at City Relay are very friendly and offer a lot of help from check-in to check-out. The room I live in is fully equipped and clean with all the daily necessities. They are worth choosing when looking for a place to live!
4/5
TrustpilotThank you for a good stay
Thank you for a good stay. What about my retainer for cleaning when is that repaid ?
Hi Heino, I'm happy you had a good stay with us. We look forward to welcoming you back soon. Have a lovely day, City Relay!
5/5
TrustpilotTheir team have been super supportive…
Their team have been super supportive and accommodating during this uncertain time. I highly recommend!
Thank you Maria. We're trying our best to help people to be safe and well during these difficult times. We hope to see you again.
5/5
TrustpilotWe had such a wonderful stay in London
We had such a wonderful stay in London. The property exceeded expectations .Thank you City Relay!
Thank you Alison, we so glad to enjoyed your stay.
5/5
TrustpilotI had a great experience with them when …
I had a great experience with them when I stayed in one of their flat. I would renew the experience!
Dear Mr Ndiaye, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
GoogleOur flat was bright, clean and very well appointed in a very convenient part of London close to two tube stations and also Kensington Palace Gardens. Check-in was seamless and City Relay were very efficient and helpful with our reservation. We would certainly book through them again.
5/5
GoogleCityRelay was super easy to work with - would definitely use them again if travelling to London anytime soon!
5/5
TrustpilotExcellent Property Manager
City Relay has managed our property for a couple of years and I have always been impressed with their professionalism and friendliness. I would be happy to recommend them to anyone looking for someone to manage a rental property
5/5
TrustpilotGreat unit
Great unit, great location, easy to get access and no money hassles. What more could you want?
Hi Pauline, thanks so much for your review! Glad you had a good stay and hope to see you again soon!
5/5
TrustpilotStunning Chelsea
It was a nice place to stay in! I really liked location and service that was provided. I also want to highlight a good work of two staff members Laura and Akim during my stay!
5/5
TrustpilotHighly recommended
Highly recommended! I've been living in a flat managed by City Relay for almost two years and it's been a pleasant experience. Always there to support and send in specialist when needed. Couldn't be happier. Thanks!
4/5
TrustpilotVery friendly staff
Very friendly staff, who helped me very kindly, as I left my credit card at home. We will come again!
Dear Alexander, thank you for taking the time to leave such a nice review. We are really happy to read that you enjoyed our friendly staff and that you found us helpful. We hope you had a great stay with us! We sincerely hope to have the pleasure to host you again in the future! Kind regards, City Relay Team
5/5
TrustpilotLoved my time with them!
I stayed with CityRelay for almost a year and loved my experience with them. Perdi in particular is great, and helped with all of my questions and problems really efficiently. I definitely recommend staying with them long-term.
5/5
TrustpilotThe service and accommodation was very…
The service and accommodation was very quick and efficient. Many extra amenities and very clean with household and cleaning services also available. Close to shops and dining services. Very highly recommended and superb communication with Air Bnb host. Beautiful interior and feels like home.
5/5
TrustpilotStaff were very helpful with any…
Staff were very helpful with any queries and always prompt to respond. This made it a hassle free,relaxing stay.
Dear Kirsty Dodson, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotThe service is very qualitative.
The service is very qualitative.The agent responded very quickly and explained all the process very smoothly for the move in to be quick, effective and agréable. The property is exactly how it was described and shown on the pictures. I recommande
5/5
TrustpilotExellent
City relay Takes care of everything and You Dont have to worry about anything! Great service! I would recommend it!
Hello Margherita, thanks for the amazing review. We are glad that you like our guest service. Really happy to read that you recommend us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
