Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe planned our trip on short notice and the City Relay was very accommodating and helped us organize the last minute details. The apartment was in a great location close to Earl's station, which made it easy to get around London. It was spacious and comfortable for all 4 of us. We really enjoyed out stay.
5/5
TrustpilotGreat team who knows the business well.
Excellent team here at City Relay. Responsive and helpful. They understand the business well.
4/5
TrustpilotIt’s a great property! BUT ..
It’s a great property!I wouldn’t give it a 5 stars only because theres no cellular service and wifi is very bad
Hi Reena,Thank you for this review, we appreciate it!
5/5
TrustpilotVery efficient and friendly service
Very efficient and friendly service. The apartment was very high quality and well fitted out. I would happily book with them again.
Dear Perth Renter, Thank you so much for reviewing us! We are so happy to hear you had an amazing stay. We hope to see you in the future and come back to stay with City Relay. Kindest Regards, Your City Relay Team
5/5
TrustpilotBest vacation rental manager in London
Best vacation rental manager in London. Stayed 5+ times and perfect every time. Very clean and nice apartments in good locations ✅✅
Dear Niko Karstikko, Thank you very much for your review. We are super excited to see you have enjoyed you time in London, staying with us. We are glad our efforts are paying off to make our guests experience something special. We hope to see you in the future, Kind regards, Your City Relay Team
5/5
TrustpilotGood expérience
Good expérience Impeccable appartement Very good situation It was complicated at the beginning but everything went wery wellWe come back
5/5
TrustpilotAkim is a good listener and was really cool in showing me the place.
I wanted to rent a place and had a viewing scheduled with City Relay. On the day of viewing, Akim showed me the place. He is amazing, and answered all of my questions about the place. He was really friendly, a good listener and communicative 👍
5/5
TrustpilotCity relay provides a beautiful flat
City relay provides a beautiful flat. Clean, tidy, with aedthetically pleasing modern renovation. My family enjoyed our stay.
5/5
TrustpilotNice decent accommodation with…
Nice decent accommodation with excellent customer service.
Dear Wale, Thank you for taking the time to provide feedback about your stay. We have shared your feedback with the whole City Relay team to show hard work and love for customer services pays off. Best of wishes, City Relay Team
5/5
GoogleThe experience with City Relay was great, especially the attention of Akim Courail-Jones. Many thanks!
5/5
GooglePerfect place to visit London! The City Relay team was very nice, flexible and reactive.
5/5
GoogleCity Relay organised a seamless stay for us. Thank you City Relay team and Akim!
5/5
TrustpilotGreat apartment and super service from…
Great apartment and super service from the Citi Relay team Tanja and Akim. 100% recommend!
5/5
TrustpilotTop service
We had a very good service with City Relay. Promt response and effective help. They were extremely kind and professional .
Hi Andrea, we're happy you enjoyed your stay with us and hope to see you again soon!
4/5
TrustpilotOverall
Overall, great experience. Only complaint I have is regarding parking. There aren’t many areas to park near-by.
Sorry to hear that parking was an issue for you Arber. Hope we can welcome you back in the future.
5/5
GoogleLoving stay at a property in Balham. Very clean, great location and great contact throughout. Special shout-out to Akim who was fantastic
1/5
GoogleI was told my flat would be taken care of, managed to upmost secure, locked and sealed of what should be used and not used for closet space, ensuring that every guest checked in and checked out was monitored- had over 4k£ of my bags and bridal headband stolen and was not compensated anything.
5/5
TrustpilotExcellent stay
We stayed in an apartment for 10 days in London and we really loved it . It was very well located ( near earl's court ) , week decorated and very well equipped ! The city relay team was helpful and responsive.We will definitely stay there again :)
5/5
TrustpilotI had a great time
I had a great time! The flat is beautiful, right in the middle of Brixton near everything you need. Akim looked after me and he is just the nicest, most helpful man. Knew every detail and was a pleasure to talk to.
5/5
TrustpilotI rented a flat through Cityrelay and…
I rented a flat through Cityrelay and have had a very positive experience. They have been easy and quick to reach and very helpful on any matters that might occur. Very friendly customer service. Definitely recommend to anyone. Thank you!
1/5
TrustpilotGreedy property managers
Greedy property managers, wanted to charge me 60 pounds to deliver a floor cleaning cloth (none provided) and an extra dish cloth (one is not enough for week).
5/5
TrustpilotWhen a problem arose with a rental they…
When a problem arose with a rental they immediately upgraded us and we were very satisfied with the substitution.
Hello Millie, thank you for taking the time out of your day to leave this good review! Our staff always try to provide the best service and I'm pleased that we were able to tackle some of the earlier issues. Hope to see you stay with us again!
5/5
TrustpilotOnline Viewing
Had an online viewing with Akim which was very nice, professional and friendly. Cityrelay’s team responds quickly which is the main issue I had with other agencies. Very happy! Also a nice feeling to meet a fellow Belgian and do this in my mother tongue.
5/5
TrustpilotAmazing Experience
We had a fantastic experience using City Relay. The staff we helpful and courteous. Will certainly use them again.
Hi Hayatu, thanks for this great review! I'm happy your stay went swimmingly and our staff were so helpful. Hope to see you again soon, City Relay.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
