Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotvery professional!
Completely easy check in, They checked with us along the way to make sure all was going well. Totally professional and highly recommended.
Hello Sarah, thank you for your kind review. We pride ourselves on our customer service and hope you're able to visit one of our properties again in the future! Kind regards, City Relay.
5/5
TrustpilotConvenient and hassle free
Convenient and hassle free. Friendly staff. Was very impressed with the service provided. Certainly saved us having to lug our luggage around.
Hello Amelia,Thank you for this great review! We're happy to hear we made your trip to London more convenient. We'd be happy to see you again! Take care
5/5
TrustpilotThe folks at City Relay are great to…
The folks at City Relay are great to work with. They are quick to respond, communication was clear and all of the information they provided was accurate. I would certainly choose to work with again for any future travel.
4/5
TrustpilotVery nice and cosy apartment
Very nice and cosy apartment. Very central and with nice restaurants around. Very easy to go around with busses and metro.
Thank you for this review! We're happy to hear that you've enjoyed your stay and that the accommodation was very convenient for you. We'd be delighted to see you again in London!
5/5
GoogleAkim and the City Relay team were extremely helpful. Would definitely use their services again.
5/5
TrustpilotExcellent communications and fast …
Excellent communications and fast response. Words always put to action. Would not hesitate to use the services again or recommend to family and friends.
Dear Adnan Zaalan, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotA wonderful 2-bedroom flat in London!
We had a great time in this 2-bedroom flat in London, a stellar place. Subway, shops and restaurants in the vicinity. I would recommend it!
Hello Vantha, Thank you so much for leaving a wonderful review. We are thrilled to read that you loved your stay with us. Really happy to read that you recommend us. We hope to have the pleasure to host you again soon.
5/5
TrustpilotVery helpful and curteous
I would recommend City Relay very strongly . They looked after us and checked if we were doing ok. The whole experience went very smoothly.
Hello Mandy, thank you for your great review. Thank you so much for leaving a wonderful review. We are glad to know that you loved our guest service. We hope to have the pleasure to host you again soon.
5/5
TrustpilotGreat experience with City Relay
Great experience with City Relay, very responsive management team with any issues/questions I had - would highly recommend!
Thank you Rebecca for the kind review.
4/5
TrustpilotWas satisfied!
Our stay was nice. We had some problems with water leaking through the ceiling, but CityRelay solved the problem in a couple hours. Can recommend!
Hello CJ, thanks for leaving this great review. We have been happy to help you during your stay. Thanks for recommending us. Hope to have the chance to host you again soon!
5/5
TrustpilotBeautiful place
Beautiful place, very clean and warming, with a perfect location.The staff was very kind and the apartament was ready when we arrived. Everything perfect!
Dear Eva Ocaña, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotAbsolutely amazing service!
Absolutely amazing service and incredible apartment it was everything I wanted and more!I will 100% be coming back to London and using City relay!
Dear Leah mountford, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotMy stay with City Relay…
My stay with City Relay was effortless & seamless. The accommodation was very neat and tidy with amazing help & professionalism with Check-in from Akim and fantastic patience from Laura explaining the lock system. I will be looking forward to using their services again
5/5
TrustpilotGood experience
I had a viewing today with Akim and it was wonderful. He explained the letting process with city relay. He had excellent communication skills and I enjoyed the viewing. He walked me through the process and was kind enough to inform me about other city relay properties.
5/5
TrustpilotAbsolutely great location and great…
Absolutely great location and great hosts.Reliable company.I had a good communication with Sophie Mautner. I will strongly recommend City Relay Ltd.
Hi Charlotte, thanks for leaving us your kind review - I will definitely pass over you comments to Sophie! Have a nice day, City Relay
5/5
TrustpilotMuch better than staying in a hotel
Much better than staying in a hotel! The City Relay support was wonderful and I would surely repeat my experience with them!
Dear Ecia, Thank you very much for your great review! We are very happy to see that you enjoyed your stay. We hope to have you stay with us once again in the future. Kindest Regards, Your City Relay Team
5/5
TrustpilotVery caring and speedy in their…
Very caring and speedy in their responses, I would recommend them highly. The property was also spotless and lovely White Company toiletries.
Dear Sudi, we are so glad you enjoyed your stay. Our housekeeping team will be happy to hear your feedback on the properties cleanliness and the guest team on their great customer service. Thanks for being a great guest and look forward to welcoming you back in the future. Kind regards, City Relay.
5/5
TrustpilotGood god I was so happy that I booked…
Good god I was so happy that I booked with these guys. The place was amazing and the location was beautiful and Conven
Dear Corey, You were such an amazing guest! Thank you for taking the time to share your nice experience with City Relay. We are really looking forward to welcoming you back. Kind regards, City Relay
5/5
TrustpilotVery efficient check in and out…
Very efficient check in and out process. They provide professional cleaning, fresh linen, teas and coffees amd toiletries. Friendly team at Earls Court.
Dear Alexandra, Thank you for your positive feedback! We struggle to provide all the necessary to make your experience more comfortable and enjoyable. We truly appreciate your mention about our Front Desk team. Kind regards, City Relay
5/5
GoogleVery good experience, Akim organized our arrival very well. We strongly recommend
5/5
TrustpilotOur stay was very pleasant
Our stay was very pleasant. Center location. City relay was very helpful. We had a very nice stay with family!
Thank you for this review! We are pleased you and your family had a lovely stay.
5/5
GoogleEverything perfect! The impeccable apartment. I would go again. Thank you for your attention Akim Cournail Jones!
5/5
TrustpilotGreat place to stay in Fulham
Great place to stay in FulhamClose to shops and grocery stores.Easy access to tubes and buses.Company easy to deal with.
Thank you so much Christine for this review! We are glad you enjoyed your stay and we hope to see you again!
4/5
GoogleThe apartment was clean and equipped with every comfort, such as the washing machine and dishwasher. The City Relay Team has been very helpful and kind during our stay, helping us in organizing our transfer to the Airport and letting us leave our luggages at their desk to enjoy the last hours of our trip.
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Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
