Trusted Agent profile · London
★★★★★
2,595 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,595 reviews on two platforms, including 738 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWhen a problem arose with a rental they…
When a problem arose with a rental they immediately upgraded us and we were very satisfied with the substitution.
Hello Millie, thank you for taking the time out of your day to leave this good review! Our staff always try to provide the best service and I'm pleased that we were able to tackle some of the earlier issues. Hope to see you stay with us again!
5/5
TrustpilotOnline Viewing
Had an online viewing with Akim which was very nice, professional and friendly. Cityrelay’s team responds quickly which is the main issue I had with other agencies. Very happy! Also a nice feeling to meet a fellow Belgian and do this in my mother tongue.
1/5
TrustpilotGreedy property managers
Greedy property managers, wanted to charge me 60 pounds to deliver a floor cleaning cloth (none provided) and an extra dish cloth (one is not enough for week).
5/5
TrustpilotAmazing Experience
We had a fantastic experience using City Relay. The staff we helpful and courteous. Will certainly use them again.
Hi Hayatu, thanks for this great review! I'm happy your stay went swimmingly and our staff were so helpful. Hope to see you again soon, City Relay.
5/5
TrustpilotTop five star letting and management company in central London
I would recommend City Relay to any landlord and tenant willing to be fully supported by a 5 star letting and management company based in central London. All the team is highly reliable. Nikoleta Tsiliviti, whom I usually refer to, is always super professional, helpful and kind.
5/5
TrustpilotGreat Experience
Very easy to use and they had quick response times regarding my questions both before and during our trip!
Hi Laura, we appreciate your time in leaving us your review and hope to see you stay with us again soon! Kind regards, City Relay
5/5
GoogleI found the rental flat through City Relay, Henry Williams, who is a really helpful and responsive agent. He gave me a lot of help and answer all the different questions I had very quickly. It was a really nice experience with Henry. Highly recommend.
5/5
TrustpilotVery good communications
Very good communications. Helpful and kind both in writing, on the phone and in person. Nice, clean and welcoming property.
Dear Neta, thank you very much for your review. We are glad you had a great time in London, nothing would make us happier to have you come back in the future and once again stay with City Relay. We hope you have a great day, Kindest regards, Your City Relay Team
5/5
TrustpilotSuper easy check in meet and greet
Akim met with me just now to check in to my apartment for the week and he was so courteous, he helped me with my bags, explained everything ref keys and checkout. He was a super star and made it so easy, thank you :)
5/5
Trustpilotexcellent service from the city relay…
excellent service from the city relay team in addition to innovative tools to facilitate/expedite the check-in/out process
Thank you Rob. We're pleased to hear you enjoyed your experience. We're always looking to improve our service through innovation so really nice to hear that feedback.
5/5
Trustpilotgood company
You can trust this company. They have institutional point of view and they work professionally.In case of need you get immediate reply.
Dear Oğuz, Thank you for taking the time to leave us this very nice review. We are very happy to hear that you find our guest service helpful. All the team is always here to make sure that you have the best stay. We hope to have the pleasure to host you again soon! Kind regards, City Relay Team
5/5
TrustpilotThe balcony was spacious and airy
The balcony was spacious and airyThe bathroom is ittle small but overall good place to stay in fulhamSpecial thanks to akim who arranged my room on arrival taking care of all tiny details and making it a pleasant stay
5/5
TrustpilotThe apparment is fantastic
The apparment is fantasticGreat location, nerest metro, big rooms, confortable beds, nice bathroom, excellent services, wi fi, Netlix, wash machine.
Dear Annabella Quiroga, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognized through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotAs a customer I feel support all the…
As a customer I feel support all the trip time. If I have a question, the answers was in time!!!
Dear Ilze, Thanks so much for your kind review, we are delighted that our team were able to support you in all instances and that you enjoyed your stay. We look forward to welcoming you back soon. Kind regards, City Relay
5/5
TrustpilotVery nice and clean Apartment
Very nice and clean Apartment. Fast service from Akim and the Team. We would love to come back.
4/5
Trustpilotvery good trip
Very nice flat with good access and lovely equipped.We were five and it was perfect.Thanks a lotWishing to come back very soon
Hello Sandrine, thanks for this nice review. We are happy that you had a good stay with us. We look forward to hosting you again soon!
5/5
TrustpilotCity Relay
City Relay made our experience easier while visiting London. The communication was great and prompt, will be visiting again.
Hi Juan, we're so happy you enjoyed your holiday and hope to see you again soon!
5/5
TrustpilotNice n clean apartment
Nice n clean apartment. Like the neighbourhood. Courteous n responsive customer service line. Easy digital access. Spacious apartment for London standard.
Dear Marziah Yahya, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotRecommended
Recommended! Terrific place, clean, spacious, great area. Will surely come back!City relay team efficient and always available, thanks!Giulia
Hi Giuliabachini, thanks for your review and glad you found our team so helpful! Have a lovely day, City Relay.
5/5
TrustpilotGreat stay friendly and fast support by…
Great stay friendly and fast support by Akim
5/5
TrustpilotVery nice viewing of property
Very nice viewing of property. The agent (sophie) kindly waited for me when I was late. Thank you!
Hi Abdullah, I'm pleased to hear Sophie and our lettings department was able to provide a great service to you. Hope you have a lovely day, City Relay.
5/5
TrustpilotHighly recommend
Had a very helpful and informative experience with Carla to rent my flat - would highly recommend.
Thank you very much for this review! I have passed on your kind words to Carla.
5/5
GoogleMy experience with City Relay has been very good so far. The agent, Alice, was able to get the property and forms for my tenancy sorted on quite short notice, and has since been very responsive with any queries I've had. Would recommend!PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent
Very good customer service. They manage some excellent homes with great locations and easy access to public transportation. Highly recommended.
Dear Trevor, Thank you for your nice feedback! You truly became a City Relay expert during your stay in London, being able to stay in several of our properties so those words are especially meaningful for us. We wish you all the best and hope you are visiting us soon! Kind regards, City Relay
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