Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSpent the weekend with them, would definitely recommend! The guest team is friendly and efficient, the room was clean and confortable! We had a small issue with the TV and a guy from the Maintenance team intervened quickly! It felt like I was in a hotel but it was an Airbnb! In one word : greeeat! 😀 …
5/5
TrustpilotWe stayed at the apartment for 9 days
We stayed at the apartment for 9 days. While there were some issues initially with the check in, the team (Matilde, Laura, Ana and Roland) was quick to make restitution. Had a very pleasant stay, thanks to the help of the very professional team!
5/5
Trustpilotgreat company
Very pleased with this company. It was super easy to communicate with them.The place we rented was great and exactly how it was advertised. I will definitely use them again when I need to rent a short term rental.
5/5
TrustpilotGood service
Good service and opening hours at City Relay. The apartment was really nice. High standard and well equiped kitchen. Located near public transportation, restaurants and shopping center.
Dear Ulrika, thank you for taking the time to leave such a nice review. We are really happy to hear that you enjoyed the apartment and its location, it is indeed very well situated. We are glad to read that you liked our service. We hope to have the pleasure to host you again very soon! Kind regards, City Relay Team
4/5
TrustpilotVery easy to communicate stuff
Very easy to communicate stuff. I stayed 14 nights 11-25th of August 2024
4/5
TrustpilotVery nice and spacious apartment
Very nice and spacious apartment. Great beds. Five minuters from underground in a quiet area whith lots of nice cafes and small shops.
Thank you for this good review Anna! Glad you enjoyed your stay and loved the area.
4/5
TrustpilotCheck in was smooth
Check in was smooth. However I filled out a pre check in survey which I completed, including a request for airport transfers and never heard back.
Dear Elizabeth, Thank you very much for your great review, However, we must apologise for not getting back to you in regards to the Airport transfer. Nonetheless, we hope that we will have the pleasure of hosting you in the future.Best regards, City Relay Team
5/5
GoogleThanks for Alma A. for helping us, our stay was great, the flat was amazing. Thank you again.
5/5
GoogleCity Relay was amazing. Akim worked super hard to make everything as smooth as possible for my stay.
5/5
TrustpilotI had the most amazing experience with…
I had the most amazing experience with the company! Sadly because of the pandemic I had to move out from the area, but even though they were very supportive even until now anything I need I have a quick, helpful response! Best regards to the senior property manager Alice, she’s amazing!
5/5
TrustpilotOur stay was perfect
Our stay was perfect. The apartment was close to bus and train station. Tesco express around the corner. I would recommend it!
Thank you for this great review!
5/5
TrustpilotThe apartment was well located and…
The apartment was well located and clean. Akim and his colleague were very welcoming and helpful providing instructions for our stay with additional tips to get around in the city. I'll definitely stay once more there on my returned to London. Thanks!!
5/5
TrustpilotExcellent accommodation
Accommodation Westminster apartmen
Thank you for the positive feedback, Zuzana! We're glad to hear that you enjoyed your stay at our Westminster apartment. We hope to welcome you back soon!
5/5
TrustpilotCityRelay was extremely helpful during…
CityRelay was extremely helpful during our recent stay. Prompt, kind responses to all our questions and coordinated several logistics, as well. I 100% recommend.
Dear Danielle Cameron, Thank you so much for the grand review! We are extremely happy you had a great time in London staying with City Relay, we hope to see you soon. Kind regards, Your City Relay Team
5/5
TrustpilotThe London Dream
The London Dream : Wonderful stay in the most beautiful private mews house. Thank you for the perfect amenities - everything just as I would've wanted.
Dear Annette, thank you for taking the time to leave such a wonderful review. We are really glad to read that you had a wonderful stay in this beautiful private mews house. We are very happy to hear that the house had everything you wanted. We sincerely hope to have the pleasure to host you again in the future! Kind regards, City Relay Team
5/5
TrustpilotWorry free
Easy/Friendly check in. Nice that we could store our luggage at their convenient location. We had an issue with the washer that was addressed satisfactorily.
Dear Terri Teague, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotI’ve enjoyed my stay thanks to City…
I’ve enjoyed my stay thanks to City Relay for being attentive to my requests and ensuing I have a safe and pleasant stay.
Hello Fatma,Thanks a lot for this great review. It is nice to hear that you enjoyed you stay with us :) Have a lovely day!
4/5
TrustpilotWhile I wish the windows had blinds or…
While I wish the windows had blinds or curtains, that was a very minor thing. Overall the experience was great and Akim organized it nicely
5/5
TrustpilotWe visited a very nice studio thanks to…
We visited a very nice studio thanks to the kindness and professionalism of Akim.We highly recommend City Relay,Claire & Thiago.
Thank you Claire. Great to hear you liked the studio and thank you for your kind words about Akim.
5/5
TrustpilotVirtual Viewing with Akim
I had a Virtual viewing today with Akim. He was very helpful and friendly, showing everything I needed to see!
Thank you Maxime. Great to hear and we look forward to seeing you again.
5/5
TrustpilotVery good experience, the team was …
Very good experience, the team was very kind with us. The possibility to chek in earlier and let our luggage at the office was great !
Hello Matthieu, thank you for this amazing review. We are glad you had a good experience with us. All the team is always here to make sure that you have the best stay. We hope to have the pleasure to host you again soon!
5/5
TrustpilotThe place was perfect
The place was perfect, spotless cleaned.We had everything we needed and it was close to shops and London Victoria Station.
Thank you Lucie. So pleased it was a lovely stay for you. We hope to see you again.
5/5
TrustpilotGreat Company to work with
If your are an owner and are looking for a company to manage your rental property, look no further than City Relay. They have been managing mine for over 1 year now. i'm very satisfied all around. 5 Stars!
5/5
TrustpilotAkim is fantastic
Akim helps me with check in and everyday for suggestions.The service is great!
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Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
