Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service Professional Company
City Relay is a great company to work in partnership with. Both cleaning and maintenance teams are very professional and reliable. Will leave you satisfied!
Thank you for the kind review. We're keen to ensure all of our partners receive the highest standards so it's great to see this kind of feedback.
5/5
TrustpilotThe appartement is really nice
The appartement is really nice. We liked the interior and the two modern bathrooms.The service answered quickly, when we had a question.We would choose this apartment again!
Hello Karin! Thanks a lot for this amazing review! We are happy to hear hat you enjoyed your say with us, and the team is delighted you appreciated their work. See you soon again in London!
1/5
TrustpilotAdvertising a flat then switching to another
They had an ad on rightmove for a flat for rent. When I enquired, their answer was that the flat is currently tenanted and they offered to show me another, more expensive, flat.
5/5
TrustpilotAmazing experience
With City Relay communication was easy. The problems were resolved in short notice, thanks to people from City Relay. They are very helpful and I would recommend them to everyone.
Hello Milica, thank you for this great review. We are glad to know that you find our guest service helpful. Really happy to read that you recommend us. We hope to have the pleasure to host you again soon.
5/5
TrustpilotA excellent seamless service that made…
A excellent seamless service that made my stay perfect. The staff where so pleasant and helpful always going the extra mile. I will surely use again.
Hello Heather! It's pleasing to see our staff were so helpful and provided such a great service to make your stay perfect! See you back in London soon, City Relay.
5/5
TrustpilotThe flat I originally booked suddenly…
The flat I originally booked suddenly was no longer available due to a plumbing problem. They did a great job finding me another place, which was very nice.
Dear Customer, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognized through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
4/5
TrustpilotCity Relay was very helpful
This office was easy to find and happily stored our luggage until our rental was available. The property was clean and had everything we needed for our two night stay.
Hello Audrey, thank you for your nice review. We are very happy to read that you found our guest service helpful. All the team is always here to make sure that you have the best stay. We sincerely look forward to hosting you again!
5/5
TrustpilotThanks City Relay for efficient service
Once again City Relay were efficient and reliable making our stay in London extremely easy and relaxing. Clean and well equipped accommodation made for a great London living experience!
Dear Gavin Hicks, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
GoogleHad a great experience with Akim at the team for an Airbnb rental. They were extremely responsive and professional.
5/5
TrustpilotMy experience in city relays’ house was…
My experience in city relays’ house was excellent! The flat was very clean and cozy, big individual spaces and well furnished. I completely recommend to choose city relay!
Dear Francexco, We are delighted to hear that you enjoyed your stay with us. We are always doing our best to ensure that our service meets our guests' expectations and that their stay runs as smoothly as possible. It is wonderful to receive such great feedback. We look forward to welcoming you again on your next visit to LondonKind Regards,City Relay
5/5
TrustpilotThis flat is very comfortable
This flat is very comfortable, clean and well equipped. it is located with easy access to the Fulham/Broadway Tube (10 minute walk), and several grocery stores.
Hi Kathleen, we're so pleased that you enjoyed your stay with us! Hope to see you again soon, City Relay!
5/5
TrustpilotThe host was very respectful
The host was very respectful, responsive, and very helpful.Thanks to akim for being very kind and supportive. I will be definitely book again with City relay
5/5
TrustpilotCity Relay was amazing and reliable
City Relay was amazing and reliable. Every email we sent was responded to quickly. Their customer service was friendly and helpful. Thank you for an awesome experience.
Dear Nancy, Thank you very much for the great review! We are glad you had a great time in London. We hope to have you back soon saying with us. Kind regards, Your City Relay Team
5/5
TrustpilotVery nice experience
Very nice experience, akim was very helpful and professional
Thank you for taking the time to share your positive experience with us, Franco. We're glad to hear that Akim was able to assist you professionally and that you had a nice stay overall.
5/5
TrustpilotGreat flat everything very clean and…
Great flat everything very clean and new. Washer worked great, and it was helpful to have iron, and vacuum to keep things organized. Akim and Matilde from city relay did a great job answering my questions and helping me through out my stay.
5/5
TrustpilotIt’s truly a wonderful experience…
It’s truly a wonderful experience staying in London. Actually we are planning our next trip to London soon and we already decided to choice Stay Relay again. The reason to do so mainly due to all the services provided by Akim, that make we really appreciated and enjoyed!
5/5
TrustpilotVery nice stay
Very nice stay, safe and equipped
Thank you for sharing your feedback, Myriam! We're glad to hear that you had a very nice and comfortable stay, and that you felt safe during your stay. We hope to welcome you back again in the future!
5/5
TrustpilotIt's suitable for four people to stay…
It's suitable for four people to stay there. And it's closed to Earl Court Station. The best things is that we can keep the luggages in the office.
Dear Bee Chan, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
Trustpilotabcd
warm welcome and comfortable stay
Thank you for taking the time to review your recent stay with us, Kagan. We're thrilled to hear that you had a warm welcome and comfortable stay. Our team strives to provide excellent service and comfortable accommodations, so your positive feedback is greatly appreciated.We hope to welcome you back in the near future for another enjoyable stay.
5/5
TrustpilotI’d book with them again in a heartbeat.
They were so kind, helpful and thorough in answering any of my questions. I felt safe and secure. I’d book with them again in a heartbeat.
Hello Madisen! Thank you for such a kind review, the team loves to hear tat you appreciated their helpfulness during your stay. :) Have a lovely day!
5/5
TrustpilotHad a great experience renting a flat …
Had a great experience renting a flat in London with City Relay. All employees were courteous, helpful, and quick to respond. I would definitely work with them again!
Dear Emily D, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotGreat and supportive team!
I have been very well looked after by Nikoleta Tsiliviti who is very attentive and supportive. Can warmly recommend her and CityRelay
Thank you Maria. We're all very proud of Nikoleta.
5/5
TrustpilotProfessional, high quality service
Good communication, helpful staff who were engaged and welcoming. Office hours for picking up and returning keys are excellent. Pleasantly surprised by the unexpectedly high standard of service.
Dear Motco, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotCity Relay did a great job.
City Relay did a great job of facilitating out stay in a wonderful London flat. I would gladly use their services again and I'm happy to recommend them.
Dear Tangie Solow, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
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Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
