Trusted Agent profile · London
★★★★★
2,595 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,595 reviews on two platforms, including 738 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely professional and reliable…
Extremely professional and reliable company.I have used them several times now and haven’t been disappointed!If you’re looking for a hassle free stay I highly recommend City Relay
Thank you Lee. Great to hear you're continuing to stay with us. We look forward to welcoming you back soon.
5/5
TrustpilotAmazing spacious London stay
Last minute booking - amazing stay and the spacious apartment was extremely comfortable and clean and very well equipped with everything we needed. We highly recommend this apartment!
Thank you so much for leaving this great review!
5/5
GoogleGreat location, ten minutes from Victoria Station. The house is missing nothing. Excellent starting point to enjoy London. Excellent attention and ease of checking.
5/5
TrustpilotGreat place.
Great place. Great location, my wife and I have lovely memories of the time here it saved our sanity in lockdown. The garden is so chilled, fabulous.
Thank you Russell. Great to hear you had such a lovely stay. We hope to see you again.
5/5
TrustpilotGreat place
Big house. Great location
Thank you for your feedback, Eli. We're delighted to hear that you found our property to be a great place with a great location. It's wonderful to know that you enjoyed your stay and the convenience of our property.If your travels bring you back to the area, we'd be thrilled to host you again and provide you with another great experience.Best regards,City Relay
5/5
TrustpilotGreat team
Very good team, always attentive. they work hard to maximise bookings and keep the flat in very good condition.
5/5
GoogleWe stayed in a fabulous apartment in Bina Gardens in Kensington. One of the staff at City Relay welcomed us and showed us around. The high ceilings made the place feel light and airy. The furnishings were beautiful, modern and comfortable with retro touches. We adored or stay, and the area is superb with lot of lovely restaurants. Would stay again in a heartbeat
5/5
TrustpilotThe apartment we used was excellent
The apartment we used was excellent, It could not be faulted,City relay were very helpful and everything was really easy from checking in to checking out
Great to hear you had a nice stay Allan. We hope to welcome you back soon.
5/5
TrustpilotGreat at check-in experience
Great at check-in experience. Thank you Viktor!
5/5
TrustpilotGreat at check-in experience
Great at check-in experience. Thank you Viktor!
5/5
GoogleCity Relay was great to work with. Their communication was prompt and always clear. Everything they communicated was accurate. In our future travels we will definitely work with City Relay again. They were a pleasure to work with.
5/5
GoogleThe apartment was very neat & clean with all the necessary amenities. The location was also great with lots of shops & restaurants close by.
5/5
TrustpilotA very responsive team and fast…
A very responsive team and fast onboarding process!
Dear Michael,Thank you for taking the time to leave a review of your experience with us. We are delighted to hear that you found our team to be responsive and that our onboarding process was fast. Providing excellent service to our guests is our top priority, and we are glad that we were able to meet your expectations.Best regards,City Relay
5/5
TrustpilotAkim’s team was very helpful and…
Akim’s team was very helpful and reactive! They helped us fix an issue and they were very efficient! Thanks!
5/5
TrustpilotThe best!
I've moved homes so many times and no agency has ever been as amazing as City Relay. I'd give 6 stars if I could!
5/5
TrustpilotGreat place to stay in surrey quays
Great location, spacious and clean flat
Dear Kat,Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed the great location of our property and found the flat to be spacious and clean.We appreciate your positive review. If you have any future travel plans to the area, we would be delighted to welcome you back.Best regards,City Relay team
5/5
Trustpilotamazing
It was amazing since the moment we arrive until the moment we left, the house was perfect and location as well, all city relay staff was excellent
Thank you so much, we are pleased to hear you had a great stay!
5/5
GoogleVery nice apartment, very clean, well equipped and very well located next to the metro. Thanks to the Akim teams for the service
5/5
GoogleVery cosy and clean apartment ! Communication with Akim wes perfect. Everything he promised was exactly delivered. I can only recommand city relay.
5/5
TrustpilotVery professional and friendly staff
We rented an appartment for one week in Kensington. Everything, from the pre-check in, the check in until the check out, worked very fine for us. All managers (Akim, Ana and Matilde) made our stay very comfortable. We enjoyed our time in London and hope to come back soon.
5/5
TrustpilotVery well organized and structured
Very well organized and structured. Recommended
Dear Gianluca,Thank you for leaving a positive review of your recent stay with us. We're thrilled to hear that you found our accommodations to be well-organized and structured. Your recommendation means a lot to us.Should you have any future travel plans, we would be delighted to welcome you back and provide you with another excellent stay.Thank you for choosing our accommodations, and we look forward to serving you again in the future.Best regards,City Relay
5/5
TrustpilotAmazing apartment!
The apartment was great. Amazing location with public transportation around the corner. Beautiful apartment with plenty of space for a family. Great value. Will stay here again!
Thank you Erin, We are so pleased you enjoyed your stay and we would be more than happy to accommodate you and your family again.
4/5
TrustpilotViewing
Akim was pleasant and receptive to my questions
5/5
TrustpilotEasy to work with
Easy to work with, mobile friendly experience
Thank you for taking the time to leave your feedback, Nathan. We are glad to hear that you found our service easy to work with and that you had a mobile-friendly experience. We appreciate your positive comments, and we hope to welcome you back soon!
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