5/5
TrustpilotMatilde was a great support in showing…
Matilde was a great support in showing the property.
Trusted Agent profile · London
City Relay London reviews
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotWe were very impressed with the staff and their attentiveness
We were very impressed with the staff who noticed it was our daughters birthday and arranged balloons and some cake for her. She was really impressed! Thank you City Relay!
Agent replied · 12 June 2024
Thank you Colin, for leaving this good review. We are pleased your daughter enjoyed her birthday! Hope to see you again soon.
5/5
TrustpilotVirtual Viewing
Had a virtual viewing through Akim today. He was very efficient, thorough, and considerate throughout the process and helped me get a feel for the apartment. Thank you.
Agent replied · 12 June 2024
Thank you Wong Yi. Really pleased the virtual viewing worked well for you.
5/5
TrustpilotExcellent service
Excellent service! Fast, effective and optimal client satisfaction. They do put a lot of effort in making you feel comfortable with their service. I recommend City Relay to anybody! You won't be disappointed!
Agent replied · 12 June 2024
Dear Lewis Evans, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
GoogleNice Flat, Akim’s team did a wonderful job to accommodate us. Everything for the flat is perfect for a family. New, cozy, comfortable, convenient, we loved the week we stayed here.
5/5
TrustpilotGreat Place for 4
What a great place. It is exactly the type of place we wanted to experience London and Notting Hill. Very nice on the inside. Would stay in the same place again.
Agent replied · 12 June 2024
Hello Jason, we are happy you loved this place! Thanks for the amazing review :) Have a great day!
5/5
TrustpilotThank you Akim for showing lovely flats…
Thank you Akim for showing lovely flats in Nothing Hill.
5/5
GoogleNice Flat, Akim’s team did a wonderful job to accommodate us. Everything for the flat is perfect for a family. New, cozy, comfortable, convenient, we loved the week we stayed here.
5/5
TrustpilotPerfect Stay
Perfect Stay! Thank you
Agent replied · 12 June 2024
You're welcome! We're delighted to hear that you had a perfect stay. If you have any more comments or feedback to share, please feel free to do so. We hope to host you again in the future. Safe travels!
5/5
GoogleThank you Hakeem and Leonie for the viewing!
5/5
TrustpilotViktor was excellent and very friendly…
Viktor was excellent and very friendly and helpful!
5/5
TrustpilotThanks Akim for the viewing
Thanks Akim for the viewing, everything was great
5/5
TrustpilotI had a great stay
I had a great stay! The location was great and the team was very friendly & helpful. The apartment was very nice!
5/5
TrustpilotEasy company to deal with
The people were friendly, communicative and helpful.
Agent replied · 12 June 2024
Thank you for your kind words and positive feedback regarding your experience, Jackie. We are thrilled to hear that you found our team to be friendly, communicative, and helpful.We greatly appreciate your feedback and the time you took to share your thoughts.Thank you for choosing our place, and we look forward to serving you again in the future.Best regards,City Relay
5/5
TrustpilotFantastic apartment and really…
Fantastic apartment and really responsive staff. The place exceeded our expectations and we had all the amenities we required to have a really great stay in London.
Agent replied · 12 June 2024
Thank you Mindi. Really great to hear you had such a lovely stay. Hope to see you again!
5/5
TrustpilotGreat place to stay especially for work
Great place to stay especially for work and meetings in the City. WIFI was functioning properly and they have Bluetooth box so you can play music.Upon arriving I had issue with the system to open the front door. Luckily with help from Ana and Akim, this was quickly resolved.
5/5
TrustpilotVery nice apartment!
Very nice apartment! Great location to the train. Comfy beds. Beautiful views. Stayed for 5 days. We loved it!
5/5
TrustpilotVery accommodating, fast response.
The office was very conveniently located and the staff was very friendly and accommodating to our last minute requests. They were very quick to respond as well which made our planning much easier.
Agent replied · 14 June 2024
Hello Rachel, Thanks for taking the time to leave such a nice review. We are glad to read that you had a great stay with us and we hope to have the pleasure to host you again soon.
5/5
TrustpilotAkim and the City Relay Team were very…
Akim and the City Relay Team were very organised from the outset to when we checked out, would highly recommend them and the beautiful apartment that we stayed in.
5/5
GoogleThe place we stayed at was amazing. It was clean, cozy, spacious. We were provided with everything we needed thanks to our host Akim. He was available, friendly and helpful.
5/5
TrustpilotExtremely professional and reliable…
Extremely professional and reliable company.I have used them several times now and haven’t been disappointed!If you’re looking for a hassle free stay I highly recommend City Relay
Agent replied · 12 June 2024
Thank you Lee. Great to hear you're continuing to stay with us. We look forward to welcoming you back soon.
5/5
TrustpilotAmazing spacious London stay
Last minute booking - amazing stay and the spacious apartment was extremely comfortable and clean and very well equipped with everything we needed. We highly recommend this apartment!
Agent replied · 12 June 2024
Thank you so much for leaving this great review!
5/5
GoogleGreat location, ten minutes from Victoria Station. The house is missing nothing. Excellent starting point to enjoy London. Excellent attention and ease of checking.
5/5
TrustpilotGreat place.
Great place. Great location, my wife and I have lovely memories of the time here it saved our sanity in lockdown. The garden is so chilled, fabulous.
Agent replied · 12 June 2024
Thank you Russell. Great to hear you had such a lovely stay. We hope to see you again.
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