Trusted Agent profile · London
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI recommend ++ City Relay
I recommend ++ City Relay. A warm welcome, a follow-up throughout the stay. A team smiling and ready to help if necessary. A very important asset in a trip.
Dear Cécile, we are happy you felt welcomed arriving at the reception and well looked after, we try and cater to every guest's needs. We hope to see you soon, Kindest Regards, Your City Relay Team
5/5
TrustpilotWe liked the apartment very much.We…
We liked the apartment very much.We were 3 adults and one child.We would suggest also to other friends.
5/5
TrustpilotGreat team at City Relay
Stephen and Laura from City Relay have been great to deal with. Always responsive and help us out with any minor issues in the flat we are leading.
5/5
TrustpilotImpressive service from Leonie
I have been very impressed with the service we received from Leonie. She managed to sort out the documents needed to get us moved into our flat within a week. I look forward to continuing our rental journey with Leonie. I would strongly recommend anyone out there looking for an agent to get in contact.
5/5
TrustpilotThe company is truly excellent....
The company is truly excellent! Their replies to any requests are prompt and the action quick & satisfactory! I find the staff very willingly by & extremely polite ! Highly recommended!!
Hello, It is our pleasure to work with you and managing your lovely apartment in London! Happy to read that you find our staff efficient and polite. Thank you for recommending us! Kind regards, City Relay Team
5/5
TrustpilotThe best service i have had in years
I have met Florence from City Relay and had such a lovely interaction. Never expected to meet such a wonderful, positive, and bright person whilst searching for my next home. Thank you so much, Florence for the incredible personalized service you have provided. I wish there were more people like you out there.
5/5
TrustpilotExcellent service
Excellent service from the hosts, attention to detail, response times quick, efficient and flexible to assist with arrangements. Happy to recommend and will use again.
Thank you Bryn. Always nice to hear such great feedback. We look forward to seeing you again.
5/5
TrustpilotClean flat and great location
Clean flat and great location, close to the metro station and many halal restaurants and cafes.The staff is cooperative and quick to respond, especially Mr. Akim.
5/5
TrustpilotPerfect service !
I had my rent with them each time I wanted rented out. I have really good experiences. The service is very professionnal and the team lovely.I strongly recommandé !!!
Dear Alexander,Thank you for taking the time to review us!It is such a pleasure to learn that you are satisfied with our management of your property and that we met your expectations!Warm regards,The City Relay team
5/5
TrustpilotGreat stay!
Stayed there for two weeks.
Thank you for taking the time to share your experience with us, Moatasim. We're delighted to hear that you had a great stay during your two-week visit.We appreciate your feedback and hope to have the opportunity to host you again in the future.Best regards,City Relay team
5/5
TrustpilotRoland and the team at CR are great!
Roland met us at the property and showed us where everything was and even helped with our luggage! He is wonderful and a true asset to City Relay. Honestly, everyone at City Relay has been very communicative and answered all our questions in a professional manner.
5/5
TrustpilotVery good accommodation.
Very good accommodation.As soon as i entered it felt like coming home.Great kitchen and bathroom facilities and a very good bed and comfortable mattress.Great location and close to local amenities.
Dear Guy Beckington, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotGreat service
Always a very professional service and responsive to any issues. They adapted to maintain the same quality of service despite the difficulties caused by Covid-19.
Thank you for your kind review. We've been working hard to maintain our high standards during this testing time. Very kind of you to say this.
5/5
TrustpilotProfessional
Professional, kind and very assisting and accommodating. We met the assistant who was in uniform at the flat who provided our keys and answered any questions. Highly recommend city relay.
Dear Susan, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotGreat property| Professionally managed
Really great property and City Relay were great throughout the stay, had an issue and they sent around a handyman to sort straight away, would recommend.
Thanks, Grant! We are pleased we were able to sort out the issue quickly and effectively. We are glad you had a nice stay.
5/5
TrustpilotWonderful
Friendly and helpful service. Beautiful, modern and fully equipped homes. Easy self check-in and great location.Will definitely prioritize a City Relay accommodation over anything else. Loved it!
Hello Samantha!We're happy to hear that you've enjoyed your stay and that the accommodation was very convenient for you. We'd be delighted to see you again in London! Take careThe City Relay team
4/5
TrustpilotStairway To Heaven
Cleanliness, great appliances and sundries.We’ll come again but would prefer a lower floor for our old legs.
5/5
TrustpilotTHANK YOU
This team went above and beyond for my air bnb stay. The service was excellent as was the flat. I will be using them again!
5/5
TrustpilotGreat flat...
Ana was on time and professional..
5/5
TrustpilotLovely Mile End apartment
The communication was timely and accommodating. The apartment was clean and fresh, comfortable with a nice view of the canal. Easy access to transit.
5/5
Trustpilotgreat place
great place, great value
Thank you for your review and for choosing our place, Kirk. Your positive feedback is greatly appreciated, and we are delighted to hear that you had a great experience and found our property to be of great value. If there is anything else we can assist you with or if you have any further comments or suggestions, please feel free to let us know.Once again, thank you for your kind words. We hope to have the pleasure of hosting you again in the future.Best regards,City Relay
5/5
TrustpilotExcellent service by City Relay!
This was the first time we worked with City Relay. We rented a flat in Highgate/London and had an awesome stay there! Miss Monica Castri provided us with all the necessary information before and during our stay. Highly recommended, we will return!
5/5
TrustpilotThe stay was an excellent one with…
The stay was an excellent one with helpful staff named- Akim, who assisted in making settling down a memorable one. He is a fantastic and helpful resource to the organisation. Clean and quite environment with functional amenities.Repeat stay in the apartment won't be a mismatch next time.
5/5
TrustpilotTotally satisfied
Totally satisfiedIncredible service from both Callum and Sophie. Even during holidays season they were responsive and our rent went very smoothly . I would definitely recommend.
Thank you so much for this great review! I have passed your kind words onto Callum and Sophie.
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