5/5
TrustpilotVery good and spacious property
Very good and spacious property. Thank you City Relay and Akim for making our stay hassle-free.
Trusted Agent profile · London
City Relay London reviews
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBeautiful studio apartment in…
Beautiful studio apartment in Marylebone.
Agent replied · 12 June 2024
Thank you for the kind words about our studio apartment in Marylebone! We're delighted that you found it beautiful. We appreciate your feedback and hope to have the opportunity to host you again in the future :)
5/5
TrustpilotVery comfortable and recently renovated…
Very comfortable and recently renovated apartment. Smooth check in and communication with Akim of CityRelay.
5/5
TrustpilotVery nice and comfortable apartment
Very nice and comfortable apartment, good location near to public transport like bus and underground.
5/5
Trustpilothassle free hosting
Went through the process of hosting through city relay very smoothly thanks to tania freitas and the rest of the team there. Would recommend their service.
Agent replied · 12 June 2024
Dear Even, Thank you very much for taking the time to review your host experience. We are so happy to see you have had a great experience. Your City Relay Team
5/5
GoogleExcellent apartment and services. We stayed at a very nice apartment in holland road during easter and we were very welcome by the staff and it was very clean. they have very convenient services of collecting your baggage and store for us so we could enjoy the day because our flight was at night. will come back for sure.
5/5
TrustpilotI had a virtual viewing of a property…
I had a virtual viewing of a property with Akim. He was very professional and showed me everything I needed to see.
Agent replied · 12 June 2024
Thank you Camille. We're proud of Akim, so great to hear he looked after you.
5/5
TrustpilotExcellent property managers
City Relay have been managing our short term lets for over three years. The service has been excellent and worry free. We find that they are always quick to communicate any issues and are very pleasant to deal with. I highly recommend them.
4/5
TrustpilotWe stayed in a property in London…
We stayed in a property in London managed by Relay recently. Akim, Roland who helped with our check in, Laura and the Relay team are great in their assistance. The property is in an excellent location and made our travel to various places most convenient.
5/5
GoogleGreat spot in Acton and great experience overall thanks to the support of the team and Akim, always there when needed
5/5
GoogleCity Relay made the process very easy and was helpful with all my questions. Akim specifically was very quick to respond.
5/5
TrustpilotGreat!
I have stayed in London twice and am very satisfied with both Marilou Tamvaki and Stephen Hogg for their ready assistance and prompt service.
4/5
TrustpilotGreat location
Great location! Great service!
Agent replied · 12 June 2024
Thank you for taking the time to leave a review of your recent stay with us, Ella. We're delighted to hear that you enjoyed the location of the property and that our service met your expectations. We hope to welcome you back again in the future.Best regards,City Relay
5/5
TrustpilotSmooth like peanut butter
I have recently rented a property with City Relay, which has been by far the smoothest experience I have had renting in London. Eleni in particular is very attentive and responsive, always going out of her way to help where she can.
5/5
TrustpilotThe ease of booking and proximity to…
The ease of booking and proximity to Earls Court station was great and the staff on site were friendly and easy to deal with.
Agent replied · 12 June 2024
Hi Cochrane, thanks very much for your review. I'm pleased our Reception Space was so convenient for your trip and our staff provided a great service! Have a lovely day, City Relay.
5/5
TrustpilotVery good service
Very good service. My apartment was very clean and I gor service whenever I asked for it. The team is very responsive and responsible.
Agent replied · 12 June 2024
Hi Sani, thanks for your review! It's great to hear our team delivered a high quality service to make your stay comfortable. Hope to see you return soon, City Relay.
5/5
TrustpilotI rented an apartment with City Relay…
I rented an apartment with City Relay through Airbnb and the experience was great!. They are always helpful and the design of their apartments is awesome.
Agent replied · 12 June 2024
Dear Jorge, We are delighted that you had a great experience with City Relay and that you enjoyed both the apartment and your overall stay in London. We look forward to welcoming you back soon. Kind regards,City Relay
5/5
GoogleThe support from FG Properties and City Guest Relay was excellent. Everything worked well. You felt very welcome. We were only able to check into our apartment very late, which went smoothly. A driver was booked for us who picked us up at the airport, everything was very well organized. I can highly recommend FG Properties and City Guest Relay.
5/5
TrustpilotCity Relay is Great
Rent my flat for almost 2 years with City Relay, got very good support from the team anytime I needed it.Very good client support, the flat was great.Great Check-in and check-out.Hard to find such level of service in London.Will rent my flat with City Relay again in the future with no hesitation.Antonin
5/5
GoogleWe had a very nice stay and the customer service member Akim of City Relay was very helpful.
5/5
GoogleVery nice clean flat and good communication with Akim for check in and check out
5/5
TrustpilotThe stay was amazing
The stay was amazing, the house was warm and had all the required facilities. Located near clapham junction, we had access to all the necessities. We loved the stay and would love to stay here again if given the opportunity!
5/5
TrustpilotGreat place!
Good host, polite & helpful during the greeting. Good response time too. Loved the place we stayed in, & the check-out was smooth.
Agent replied · 12 June 2024
Thank you Cathy! Hope to see you again soon!
5/5
TrustpilotIt was a very clean great place and the…
It was a very clean great place and the host made everything easy for us I truly recommend this place for anyone
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Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
