5/5
TrustpilotFantastic experience
Oona and Claudia at City Relay have been impeccable. I had a great experience and the services offered are very good. I highly recommend this company.
Trusted Agent profile · London
City Relay London reviews
★★★★★
2,590 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,590 reviews on two platforms, including 733 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe had a great check in with Viktor
We had a great check in with Viktor, he was right on time, very helpful and gave us all the information we needed. A very good experience
5/5
GoogleGreat service, all the way from pre-check-in, to check-in to check-out. They even asked us via email if they could be of any assistance during our first night. Never had that before with any other accommodation.
5/5
TrustpilotAna showed me the propriety and she was…
Ana showed me the propriety and she was very helpful regarding any kind of requests, while I still need to decide this is my number one option so far.
5/5
TrustpilotHave had a great experience with City…
Have had a great experience with City Relay so far. Prompt on arrival, efficient, and actual clear communication. Shout out Akim for taking care of us!
5/5
TrustpilotThe viewing was a good experience
The viewing was a good experience, the estate agent Akim answered all my questions, was very understanding and reliable, and really helped me. Thank you again!
5/5
TrustpilotThanks to Akim and Leonie!
Superbe visit by Akim today! Friendly and informative couldn't be better!Leonie help was incredible she found me the right fit and executed my visits brialliantly. Thank you!
4/5
TrustpilotReliable
Reliable. Smooth process
Agent replied · 12 June 2024
Dear Jean-Pierre Bassand, Thank you very much for taking the time to write about your wonderful experience at this amazing, central property. We are happy that the whole process went smoothly. Not only will your feedback allow us to better our services but it will also inspire future travelers to make the best choice they could in terms of accommodation. We have shared your great impressions with the entire City Relay team and we look forward to hosting you again in the near future. Best regards, City Relay Team
5/5
TrustpilotAmazing flat viewings with Akim
Amazing flat viewings with Akim! He showed me 3 studio flats in the span of a few minutes so all very well organised and timely. Thanks again :)
5/5
TrustpilotI have every confidence working with…
I have every confidence working with Perdi and City Relay to take care and rent out my house to suitable long and short term tenants
5/5
TrustpilotGreat apartment
Great apartment, very spacious, has everything a family needs. Akim from City Relay was very helpful! We enjoyed a lot!
5/5
TrustpilotGreat stay
Great stay, everything was super clean and tidy. Good communication from the team and easy to access/find. Were always available for any questions. Would definitely stay again.
5/5
TrustpilotExcellent experience and comfortable…
Excellent experience and comfortable stay, quick response from city relay team Akim, Matilde and Ana. Thank you for everyone
5/5
TrustpilotHad a great experience …
Had a great experience being shown a property in Fulham by Akim. Very helpful and answered all of our questions we had about the flat/local area.
5/5
TrustpilotAkim really helped us and answered all…
Akim really helped us and answered all our questions during the viewing. He made sure we got all the necessary information and was super attentive!
5/5
TrustpilotVideoTour with Julia
Had a video call with Julia. She was very informative and very helpful. She really helped me find a decent apartment in London. Would really recommend :)
5/5
TrustpilotThank you to the team and Laura…
Thank you to the team and Laura especially for sorting out a maintenance visit incredibly quickly with very short notice on a weekend!
5/5
TrustpilotGreat viewing
Really great viewing organised by Henry and carried out by Akim. He met us downstairs, was very friendly, and knowledgeable. Highly recommend, great experience so far
5/5
GoogleExcellent apartment at Ongar Road. Very clean, well appointed and comfortable. The staff were welcoming and helpful and dealt with questions quickly and professionally. I'd definitely recommend it and would stay here again.
5/5
TrustpilotGreat online apartment viewing service
Great online apartment viewing service. Akim explained everything very well and took enough time going through the apartment and shoed everything. Highly recommend!
5/5
TrustpilotRecommendable place to stay
Good location, nice apartment and exceptionally friendly staff (Roland, Akim, Matilda and Ana)! Can only recommend City Relay!
4/5
TrustpilotNice place to stay in
It was really a nice stay in City Relay, 3 Hermitage st., amazing location and decent furniture equipped with all required appliances.
5/5
GoogleExcellent service from Akim who came to show us around an apartment we were interested. Very well presented and helpful with our queries.
5/5
TrustpilotAn enjoyable experience
An enjoyable experience and a more than wonderful welcome (akim) and everything is wonderful and fast
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. City Relay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
