Trusted Agent profile · London
★★★★★
2,595 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,595 reviews on two platforms, including 738 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper great location
Super great location. Big flat with a lovely patio. I would highly recommend.
Thank you for sharing your positive experience, Meghan! We're glad to hear that you enjoyed the location and the amenities provided in the flat. We appreciate your recommendation and hope to host you again in the future.
5/5
TrustpilotI had a lovely stay in Shoreditch with…
I had a lovely stay in Shoreditch with City Relay, and they were immensely helpful! Any issues I had were sorted immediately and they were very communicative, often responding to my queries instantly.
Thank you so much Isabella! We are glad to be of your assistance and to hear you had a great stay! Hope to see you again soon.
5/5
TrustpilotGreat place to stay- great location…
Great place to stay- great location with walks shops and the tube nearby.
Thank you for taking the time to write a review, Graeme! We're glad to hear that you enjoyed your stay with us and that you found the location convenient for your needs. We hope to have the opportunity to host you again in the future.
5/5
TrustpilotLovely location
Loved the location and the cute little balcony which comes with the flat.
Thank you for taking the time to share your positive experience with us, Pritha! We are delighted to hear that you enjoyed the location of the flat. We hope to have the opportunity to host you again in the future :)
5/5
GoogleCity relay did a great job keeping me updated before my stay and were flexible when my plans changed. Im very happy with my experience.
5/5
GooglePeaceful and safe location. Clean apartment overlooking the canal. Love the place! Quick and excellent service by Akim and Cornelia from City Relay! Highly recommended!
4/5
TrustpilotWe rented a beautiful place in St…
We rented a beautiful place in St Katherine docks 5/20-6/2 and were very happy with the flat but the key pick up was a bit confusing
4/5
TrustpilotExcellent (& Quiet) Location
The flat is in an excellent (& quiet) location, well-furnished, nice decor. However, it smelled musty and could use an overall deep cleaning.
5/5
GoogleMy stay was exceptional, thanks to the meticulous attention and personalized service provided by Akim and the City Relay team. Their dedication ensured a seamless experience from start to finish.
5/5
TrustpilotSRI gave me a fantastic attention
SRI gave me a fantastic attention. Thx
Dear Luis,Thank you for your kind words regarding the fantastic attention you received from Sri. We're delighted to hear that you had a positive experience with our team.If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help.Best regards,City Relay
5/5
TrustpilotThe staff was so friendly
The staff was so friendly, nice and happy to help you in any possible way.. their office is so clean and well prepared to store the luggage .. I will choose them every time.
Hi Manal, thanks for this great review! The team is very happy you have enjoyed our services. We hope to see you soon again in London! :)
5/5
TrustpilotGreat team
Easy to work with and efficient
Thank you for sharing your positive experience, Amir! It's great to hear that you found their team easy to work with and efficient. If you have any more feedback or if there's anything else you'd like to share, feel free to let me know. Best regards, City Relay
5/5
TrustpilotExcellent house
Excellent house. Very well set up for guests. Clean and beautiful. Loved it.
Great to hear that you enjoyed your stay in our house, Tutu! We're glad to hear that everything met your expectations. Thank you for your kind words about the cleanliness and overall appearance of the house. We hope to have the pleasure of hosting you again in the future!
5/5
TrustpilotPerfect !
an excellent and fast reception, a perfect apartment, the indications we received helped us well, everything was perfect!And the little surprise for the birthday of our daughter really pleased us, thank you again!
Hi Philippe, we're so pleased you had a great stay with us and we were able to help in anyway we could! Hope your daughter had an amazing birthday and look forward to seeing you again soon, City Relay!
5/5
TrustpilotThank You so much Akim for the hosting…
Thank You so much Akim for the hosting service! I really recommend.
5/5
TrustpilotVery nice apartment
The apartment is located between two subway stops, it was very clean, well organized and with a powerful WIFI. Quiet location. Very nice little pubs in the area.Excellent check in a check out service.
Hi Claudia! We are so glad you enjoyed the area and the apartment was up to your standards. Hope to see you again soon!
5/5
GoogleI booked KAYA Homely Islington Flat for my family. The flat was beautiful and clean. Very close to Caledonia Road Station and Angel Islington. Overall would highly recommend.
5/5
GoogleIt was a wonderful experience. The place was beautiful in every way. Akim Courail jones was so helpful. Checked in with me to be sure everything was good.
5/5
GoogleAkim, was great at answering our questions and addressing any concern. We will for sure come back. Loved the location and the apartment. Thanks a lot.
5/5
TrustpilotIt looked like scam with so many good…
It looked like scam with so many good recommendations but its not xd
Thank you for your feedback :)
5/5
TrustpilotGreat communication and good service
Great communication and good service, highly recommended!
Dear Hayat,Thank you for your kind words and positive feedback. We're delighted to hear that you had a great experience with our communication and service. Providing excellent customer service is one of our top priorities, and we're glad to know that you were satisfied with your stay.If you ever plan to visit London again, please feel free to reach out to us. We'd be more than happy to assist you with your accommodations.Thank you for choosing City Relay, and we hope to host you again in the future.Best regards,The City Relay Team
5/5
TrustpilotPerfect place in London!
Very clean and well located airbnb. A lot of space and great welcoming by Roland. Fully recommend!
Thank you very much for you kind words. Roland has been working with City Relay for a very long time and we are very happy and proud to have him in the team. Your feedback helps us improve and keep the good work, we really appreciate it. Hope to see you back soon, Best wishes, City Relay Team
5/5
TrustpilotAkim was really nice
Akim was really nice, the service was excellent. I would deffinitely recommend.
5/5
TrustpilotI have been renting my 2 bed house in…
I have been renting my 2 bed house in London through city relay this year and have found occupancy rates and income to be higher than expected. The management are helpful and efficient taking the hassle out of running my own property. I recommend City Relay to anyone looking to either rent or rent out a property.
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