Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest apartment in London
Clean, good location, excellent stuff, specially Josephine and Carlos
Mohammed · 17 November 2023
Agent replied · 12 June 2024
Dear Mohammed,Thank you for your fantastic review!We're thrilled to hear that you found our apartment to be the best in London, appreciating its cleanliness and excellent location. We're also delighted that our staff, particularly Josephine and Carlos, left a positive impression during your stay. Providing exceptional service is our priority, and we're glad they could enhance your experience.Your kind words mean a lot to us, and we'll be sure to pass on your compliments to Josephine, Carlos, and the entire team. Should you plan another visit to London, we'd love to host you again.Best regards,City Relay
★★★★★ 5/5
TrustpilotStaff was very friendly and helpful
Staff was very friendly and helpful. It was our first trip to London. We had several questions after we checked into our property and they were very quick to get back to us. They were awesome to work with with.
Jennifer · 19 December 2017
Agent replied · 12 June 2024
Dear Jennifer Wright, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
★★★★★ 5/5
TrustpilotFlat stay in London
Flat stay in London, Smooth and convenient. Thank you Akim for the courtesy call
Andres · 13 September 2021
★★★★★ 5/5
TrustpilotExcellent Stay
We had an excellent experience with City Relay. We had to quarantine for 10 days and the people at City Relay helped us with everything. They brought us our covid tests, attended to any questions we had, and were accessible by phone and email. The accommodations we had were wonderful and we really appreciated the personalized attention. We will definitely choose them again.
Ayespik · 7 July 2021
★★★★★ 5/5
TrustpilotGreat Property Management!
City Relay was great! They were very responsive and made the check in/check out experience super seamless. The property was just as described and absolutely lovely. City Relay made sure that I had everything I needed during my trip.
JoAnna · 7 October 2018
Agent replied · 12 June 2024
Dear Joanna, Thank you so much for your kind review. We are delighted to hear that you enjoyed your stay with us and that both the property and staff met all expectations. We look forward to welcoming you back soon on your next trip to London.Many thanks,City Relay
★★★★★ 5/5
GoogleI had a great stay in London at the City Relay flat. The location is perfect, Akim from their team was always quick and attentive to help me with everything I needed.
Bianca · 23 May 2024
★★★★★ 3/5
GoogleDifficult communication upon arrival with the City Relay platform and things to improve in the apartment (water pressure too low, non-blackout curtains, damaged walls), but good communication with Akim after the stay!
Marjorie · 21 May 2024
★★★★★ 5/5
TrustpilotThanks Akim
Thank you Akim, really nice guy and for your time for all visits.Encore merci 😀
El · 17 June 2021
★★★★★ 5/5
TrustpilotGreat host!
City Relay is a serious company.They were very efficient and they help us in our stay in London.I recommend this host!I would chose a place managed by them in my next visit to London!Thank youChiara from Italy
Chiara · 23 September 2019
Agent replied · 12 June 2024
Ciao Chiara, thanks so much for your review and I'm glad you enjoyed your stay with us. Hope to see you back soon! Have a great day, City Relay.
★★★★★ 5/5
TrustpilotGreat stay
Great stay, easy to access, great area and surroundings, friendly and helpful staff (Monica)
Kathrin · 2 July 2023
Agent replied · 12 June 2024
Thank you for your review, Kathrin! We're thrilled to hear that you had a great stay and found our location easy to access. It's wonderful to know that you enjoyed the surrounding area and found our staff, especially Monica, friendly and helpful. We appreciate your feedback and look forward to hosting you again in the future.Best regards,City Relay
★★★★★ 5/5
TrustpilotGreat flat
Great flat. Easy check in and very clean. City Relay was very responsive throughout out the entire process, with incredible attention to detail, even going to far as to provide a fan to help my wife sleep. Wonderful experience!
William · 17 June 2018
Agent replied · 12 June 2024
Dear William, Thank you for your nice review! We are glad to read that our team helped you out to make the most of your stay in London and especially help you out through the unexpectedly high temperatures. We are looking forward to hosting you soon again. Kind regards,City Relay
★★★★★ 5/5
TrustpilotGreat communication
This was one of the best and easiest rental experiences I’ve had. Great communication, fast and friendly responses to all my enquiries. Highly recommend
Molly · 3 October 2024
★★★★★ 5/5
TrustpilotGreat location
Great location, close to public transport and many places, very helpful staff. I highly recommend it!
Giovanna · 30 April 2023
Agent replied · 12 June 2024
Thank you for sharing your positive experience with us, Giovanna! We are glad to hear that you found our location convenient and that our staff was helpful. It was a pleasure to host you and we hope to have the opportunity to welcome you back in the future. Thank you for recommending us!
★★★★★ 5/5
TrustpilotAm a host and for the relatively short…
Am a host and for the relatively short period I have been with them I can’t fault the service. Oona my main contact is positive, extremely efficient in responding my questions. The cleaning service is exemplary as is the check in service for the guests . If you read all the other positive comments I would total agree with other hosts .
Steve · 9 August 2021
★★★★★ 5/5
TrustpilotVery nice stay
Very nice stay, clean place and excellent service Special thanks to Akim
Mohammed · 5 December 2021
★★★★★ 4/5
Trustpilotgood stay
Flat conveniently located and very quiet. Good enough if you have kids. Buses and tube stops are at walking distance.Forniture in the kitchen should be renewed and a few "key items" are missing or not working.
Fabrizio · 22 December 2019
Agent replied · 12 June 2024
Thank you for this review, we appreciate it! We will look into the items in the Kitchen, thank you for letting us know. We are glad you enjoyed your stay!
★★★★★ 5/5
GoogleWonderful all around. Terrific location. Superb accommodations. Very responsive staff. I'll absolutely use again.
Christy · 21 June 2023
Agent replied · 20 June 2024
Thank you, Christy, for your fantastic review! We're thrilled to hear that you had a wonderful experience with us. It's great to know that the location was terrific and the accommodations were superb, meeting your expectations.
We pride ourselves on providing excellent customer service, and we're glad to hear that our staff was responsive to your needs. We appreciate your confidence in our service, and we look forward to the opportunity to welcome you back again in the future.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We're here to ensure your future stays are just as enjoyable as this one.
City Relay :)
★★★★★ 5/5
TrustpilotThank you for amazing hospitality
Thank you for amazing hospitality. I would recommend 100%.Akim, was very helpful and very informative to me. The location was great, buses and train station 5 minutes away. Also, street food and pubs 5 min away.
Christoforos · 21 February 2024
★★★★★ 5/5
TrustpilotWe had great time iat the flat near metro
We had great time at the flat near metro. The flat was clean and white, had comfortable bed with warm duvet. We can regulate temperature at the flat and also had washing mashing at the floor
Kateryna · 17 December 2019
Agent replied · 12 June 2024
We're so happy you enjoyed your stay with us and thanks for taking the time to leave such a kind review. Have a great day!
★★★★★ 5/5
TrustpilotWilliam did a great job showing us a…
William did a great job showing us a new appartmen. He was in time there, able to provide all details about equpim,ent, devices. Answered all possible questions and left very good impresion, thanks!
Alexander · 24 November 2020
Agent replied · 12 June 2024
Thank you Alexander. We'll make sure William gets your feedback.
★★★★★ 5/5
TrustpilotThey were very well organized
They were very well organized! And what we did like most about it: they did inform us about everything absolutely in time. Just everything at the right time. Thank you! It was a pleasure
A · 29 July 2020
Agent replied · 12 June 2024
That's so great to hear. We work hard to look after everyone and respond as quickly as we can so it's lovely to hear such kind words.
★★★★★ 5/5
TrustpilotGreat experience working with the team …
Great experience working with the team at City Relay - I got to know the founder Maxime through LinkedIn and then his team.I have one of my properties managed by them now and no complaints - excellent service! ;)
Deepak · 24 November 2017
Agent replied · 12 June 2024
Dear Deepak Shukla, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
★★★★★ 5/5
TrustpilotGreat place to stay in 5-6 people
Great place to stay in 5-6 people, very clean and comfortable, close to Earl’s Court tube and all the services. Excellent that you can leave your luggages at their reception when you check out. Strongly recommended!
Giuliabachini · 16 October 2019
Agent replied · 12 June 2024
Hello Giulia,We're happy you loved the place and found our Reception Space convenient. Thank you for your great review! See you soon in London :)
★★★★★ 5/5
TrustpilotGreat!
Great flat, easy check-in, wonderful staff. Apartment had plenty of room for our family of 5. Great scenic location with immediate access to Parsons Green underground on the District line, restaurants, food store, etc. Would highly recommend!
LRider · 3 April 2019
Agent replied · 12 June 2024
Dear LRider, Thank you v very much for your great review! We are happy our property was the perfect and met the needs of you and your family. We hope to have you stay with us again in the future. Kind regards, Your City Relay Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
