Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt was a nice little studio, clean and confortable. Close to markets, restaurants, bus and metro station and rental bikes.
Ruth · 21 June 2023
Agent replied · 20 June 2024
Thank you for taking the time to share your feedback about your recent stay at our studio, Ruth. We are delighted to hear that you found the space clean and comfortable, and that its proximity to markets, restaurants, bus and metro stations, as well as rental bikes, added to your overall experience.
We strive to provide a convenient and enjoyable stay for our guests, and it's gratifying to know that our efforts were appreciated. Your positive comments will be shared with our team members, as they serve as motivation to continue delivering exceptional service.
Should your future travels bring you back to the area, we would be thrilled to have the opportunity to host you again. Thank you for choosing our studio for your accommodation needs.
Warm regards,
City Relay
★★★★★ 5/5
TrustpilotGood viewing experience
We were able to book a viewing very quickly for the property that we liked, and Akim was very helpful
H · 24 July 2021
★★★★★ 5/5
TrustpilotGreat location
We enjoyed our stay in the apartment at Whetstone Park very much. The apartment is very modern and well-situated, near Holborn station and the theatre district. The key and apartment handover were very well organised. A great location at the centre of London!
Ines · 30 May 2019
Agent replied · 12 June 2024
Hello Ines, we're happy you enjoyed our stay with us! Thank you for this great review, we hope to see you soon again. Have a nice day!
★★★★★ 5/5
TrustpilotHad a great experience on this work…
Had a great experience on this work trip! The tube was closer than expected and the customer service was amazing! I would recommend to stay here and hope that it is available next time we need to go to London for work.
Cassidy · 4 November 2019
Agent replied · 12 June 2024
Hi Cassidy, I'm so happy to hear your work trip went as smoothly as it did! We're always looking to provide a five-star service to every type of guest and we absolutely look forward to welcoming you again. City Relay!
★★★★★ 5/5
TrustpilotJust right!
If you like a friendly and professional person who gives you a proper tour and answers your questions, Akim is the man
Leslie · 28 January 2021
★★★★★ 5/5
TrustpilotI would definitely recommend City…
I would definitely recommend City Relay. We rented a flat with them for a year, and Alice and Callum have always been helpful and responsive to any questions we had. They made our stay in Earl's Court very enjoyable.
Matvey · 15 October 2020
Agent replied · 12 June 2024
Thank you Matvey. Great to hear the team did such a good job for you. We hope to see you again.
★★★★★ 5/5
TrustpilotAkim has visited our flat
Akim has visited our flat, and He explained to us all the best solutions in order to have good profit.He is very professional and he has been clear and very punctual.
Tommasone · 3 September 2024
★★★★★ 5/5
TrustpilotService apartment location is good
Service apartment location is good, but accessing(locating) the main door is confusing as it is quite inside of the main road
Shirish · 5 May 2023
Agent replied · 12 June 2024
Thank you for your feedback, Shirish. We are glad to hear that you found the location of the service apartment to be good. We apologize for any confusion you may have experienced in accessing the main door. We will take this feedback on board and see if we can make any improvements to make it clearer for future guests. Thank you for choosing to stay with us and we hope to welcome you back again soon.
★★★★★ 4/5
TrustpilotHad a good stay at the city relay…
Had a good stay at the city relay property. It’s a clean house. Be sure to get your supplies as it’s only provided once. But overall great property for a trip to London and very good customer service. - Akim
Udhav · 22 March 2024
★★★★★ 5/5
TrustpilotVery satisfied with the experience I…
Very satisfied with the experience I have had so far with the whole team at City Relay, from Akim to Elina to Oona. I have always found them to be very responsive to any queries I may have had, and are thoroughly professional in every aspect of managing my properties. I look forward to continuing my working relationship with them. Highly recommended.
Mo' · 31 May 2022
★★★★★ 5/5
TrustpilotPremium service, well worth it
Had moved to CityRelay from a competitor, and found they lived up to their 'premium' promise. Great services all round, and a team with a wealth of knowledge in the space.
Anon · 2 September 2024
★★★★★ 5/5
TrustpilotAkim was extremely professional
Akim was extremely professional, friendly, and knowledgeable, and any questions I had he either answered or offered to find out.
Matt · 9 June 2021
★★★★★ 5/5
TrustpilotCity Relay: Managed long term letting
We have worked with City Relay for a few years now and they manage the long term let of our property in Central London. I would not hesitate to recommend them. The service has been consistently seamless and the team working with us are very responsive and able to offer advice/solutions to any queries we have put to them. Overall, they have offered us a fantastic service.
Alison · 16 August 2021
★★★★★ 5/5
TrustpilotStudio flat viewing
Ana was very helpful during the viewing. She explained me how everything works in terms of bills. Very friendly and polite.
Filipa · 18 March 2021
★★★★★ 5/5
TrustpilotAkim was extremely informative
Akim was extremely informative, professional and friendly when showing us around the property. Made the process very enjoyable and easy.
Leila · 29 May 2021
★★★★★ 5/5
TrustpilotGreat hotel
I had a great stay in this awesome little hotel with clean and nicely furnished rooms and an amazing staff!
Tamara · 25 May 2023
Agent replied · 12 June 2024
Thank you for your kind words and positive feedback about your stay, Tamara. We're thrilled to hear that you had a great experience and found our hotel to be great. It's wonderful to know that you enjoyed the clean and nicely furnished rooms, as well as our amazing staff. We appreciate your review and recommendation. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back in the future. Best regards, City Relay
★★★★★ 5/5
TrustpilotMy recent stay in London…
I stayed with these guys in London recently and their communication and efforts were amazing and greatly appreciated! Would definitely book through them again on my next visit!
Customer · 12 August 2022
Agent replied · 12 June 2024
Thank you for your lovely comments, we will be looking forward to seeing you again and host you during your time in London. Best wishes, City Relay Team
★★★★★ 5/5
TrustpilotSmooth and great experience with Akim…
Smooth and great experience with Akim and City Relay team on the recent stay in Notting Hill London. They are professional and knowledgeable, will not hesitate to recommend and work with them again.
Recordnotification · 24 July 2024
★★★★★ 4/5
GoogleConvenient area to reach all parts of the city, metro stop 3 minutes away. Room and bathroom too small.
Carlo · 21 June 2023
Agent replied · 20 June 2024
Dear Carlo,
Thank you for taking the time to share your feedback regarding your stay. We apologize that the room and bathroom did not meet your expectations and for any inconvenience this may have caused. We hope that you were able to still enjoy your time exploring the city and that we may have the opportunity to better serve you in the future.
Best regards, City Relay
★★★★★ 5/5
GoogleI had great stays at different Appartments all very modern and clean the staff are very nice and helpful . Akim Jones helped me a lot with whatever I needed sorting out the accommodation. Thanks for the stays.
Bizzel · 21 April 2024
★★★★★ 4/5
Trustpilota pleasent stay
The house was clean, the contacts were nice, area looked nice and safe as well, overall it was a good stay.
Elif · 17 April 2023
Agent replied · 12 June 2024
Dear Elif,Thank you for taking the time to leave a review about your recent stay with us. We are glad to hear that you found the house clean and in a safe area. We always strive to provide a pleasant experience for our guests and we are happy to know that we succeeded in doing so during your stay.Thank you for choosing City Relay, and we hope to welcome you back soon!Best regards,City Relay
★★★★★ 5/5
TrustpilotThe place was great
The place was great! Akim and Matilde were great!Will definitely stay here again during my next visit!
Erica · 22 November 2021
★★★★★ 5/5
Trustpilot⭐️ Akim was a great agent ⭐️
Akim was a great agent, was in time, pleasant and very kind! I would recommend him definitly!! 5 ⭐️
W · 16 July 2021
★★★★★ 5/5
TrustpilotGreat trip
Great experience for all my period of stay. Great people work here 100% recommend ! Thank you for all
Yvanne · 15 June 2023
Agent replied · 12 June 2024
Hi Yvanne Ve,Thank you for choosing our accommodations and for taking the time to share your feedback. We're thrilled to hear that you had a great experience during your stay and that our team made your trip memorable. It means a lot to us that you would recommend us with such enthusiasm.If you have any further comments or suggestions, please don't hesitate to reach out to us. We're here to assist you in any way we can.Thank you once again for your kind words, and we hope to have the pleasure of hosting you again in the future.Best regards,City Relay :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
