Trusted Agent profile · London
★★★★★
2,595 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,595 reviews on two platforms, including 738 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat apartment and top services. Very efficient and friendly remote monitoring on arrival carried out by Josephine & Cornelia. Akim accompanied us, also remotely, for our departure. Beyond a magnificent experience in this apartment, it is the entire CityRelay team that we must congratulate. Thank you 🙏
5/5
Google22 Goodge. Great little apartment Very Comfortable Great location. Bars Restaurants and Pubs minutes away. Beautiful part of Central London. Service was great from City Relay and Akim. Would definitely use them next time in London.
5/5
TrustpilotGood Location and spacious.
The design of the house is quite spacious. Kitchen equipment is handy. A clean and well-kept house. The location is relaxing in terms of transportation.
Thank you for sharing your feedback with us, Tunahan! We're happy to hear that you found the location convenient and enjoyed the spacious design of our house. It's also great to know that you found the kitchen equipment handy. We hope to have the opportunity to welcome you back in the future :)
5/5
TrustpilotOverall good experience!
City relay were very responsive to our messages prior and during our stay. A member of their team met us in check in, they had arrived early which was helpful for us as we were ahead of schedule too. Overall great service.
Great to hear the service worked well for you Anna and you had a lovely stay. We look forward to welcoming you back.
3/5
TrustpilotCosy Flat but sofa sucks
Great location, clean cosy and well maintained flat. perfect for 2.sofa bed sucked - very uncomfortable and bed too soft - needs changing
Dear Ariff,Thank you for taking the time to share your feedback on your recent stay with us. We are glad to hear that you enjoyed the great location and found the flat to be clean, cosy, and well-maintained. We strive to provide a comfortable and enjoyable experience for our guests.However, we apologize for any inconvenience or discomfort you experienced with the sofa bed. We understand the importance of a good night's sleep and the comfort of our guests. Your feedback regarding the sofa bed being uncomfortable and the bed being too soft is valuable to us. We will take your comments into consideration and assess the possibility of making improvements or replacing the sofa bed to ensure a better experience for future guests.We appreciate your feedback and thank you for choosing our accommodation. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us directly. We value your satisfaction and would be happy to address any remaining issues.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,City Relay
5/5
TrustpilotSuch a great surprise
Such a great surprise! It was my first journey with City Relay and it have been a really nice experience! A great team composed by professional and accurate guys like Akim, who lovely wanted to ensure that my stay was smooth enough.Thank you and see you soon!
5/5
TrustpilotKind and Professional Matilde
We just viewed two houses with Matilde and we only can appreciate how friendly, professional and helpful she was. She took notes of all the issues that we find in the houses creating a better communication between us and the offices which makes us trust even more in the agency. She did her best to clarify all our question and we can only thank her for the help she gave us.
4/5
GoogleGreat staff, apartment could do with a clean and a little tlc but great location, great Hitchcock's connection and a great weekend
Thank you for sharing your feedback, Sam. We are glad to hear that our staff was great and that you enjoyed the location and Hitchcock's connection. We apologize for any shortcomings with the cleanliness and the need for some TLC, and we will be sure to take your comments into account to improve our services. We hope to see you again soon :)
5/5
TrustpilotOutstanding services
City relay guest relation office was available all the time for guidance and support. Check in and check out process was very simple and whenever our family need some support they provide us the support I would love to avail their services for our next trip to london
Hello Fazal, thank you for your great review. We are happy to know that you find our guest service helpful. We look forward to seeing you again soon.
4/5
TrustpilotI had a nice stay with my friends
I had a nice stay with my friends. Clean house and comfortable beds. Communication was good.Check-in could be easier.
Dear Luis,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a nice stay with your friends and found the house clean with comfortable beds. It's great to know that our communication met your expectations.We appreciate your comment about the check-in process, and we'll certainly take it into consideration as we strive to enhance the guest experience.If you ever plan to return to the area or have any questions in the future, please feel free to get in touch. We'd be happy to host you again.Best regards,City Relay
5/5
TrustpilotAkim from City Relay was great!
Stayed in a city relay airbnb in London a few weeks back. Akim from City Relay was great. Very responsive. We showed up 45 minutes late bc of a late flight and he waited patiently at the flat for us. He was very pleasant and gave us a rundown about the flat and the area. Very helpful! Overall, very pleased with service and quality/location of flat.
3/5
GoogleWe recently stayed at 76 Musard Road, the accommodation is very quiet in terms of exteriors, however the neighbor upstairs is a little noisy... Also to be deplored in view of the asking price are the changes in temperature of the shower, which goes from hot to cold in no time, the bedding on the sofa bed is really not the best, fortunately we had 2 children to sleep in it otherwise for 2 adults it's misery. The rest was very good.
4/5
GoogleWe recently stayed in an apartment located on Hogarth road (Earl's court area) Very beautiful, well-equipped apartment with two beautiful bedrooms but the metro passes under the kitchen windows. We particularly appreciated the location of this apartment (2 minutes walk from the metro) in this very nice and lively area with all the shops nearby. The City Relay team was great! And accompanied us then welcomed us in perfect French. Check-in and Check-out were very easy with the added possibility of dropping off our suitcases at the City Relay office before entering the apartment and after leaving it. We highly recommend this apartment in a very pleasant area... And will definitely stay there again.
5/5
GoogleWe recently stayed in an "FG apartment" located at 79 Greyhound Road, London W6 8NJ (Fulham district). Very large apartment, two beautiful bedrooms and 1 bathroom on level 1, living-dining room and kitchen (very well equipped) on level 2, as well as a small roof terrace (really very small...). We particularly appreciated the cleanliness of the premises as well as the charming decoration of this apartment. The City Relay team was perfect! And guided us in equally perfect French. Check-in and check-out were very easy. No keys to collect, City Relay texted us the front door code as soon as we arrived in London. In short... we highly recommend this apartment in a very pleasant area... And will not hesitate to stay there again.
5/5
GoogleI recently stayed in two properties on two separate occasions ( Comeragh Road - 19/11/15 ) & Charleville Road - 02/12/15 ). I met with a city relay representative at the properties on arrival who was very friendly and walked me around showing me the rooms and facilities before handing me the keys. Both properties were fantastic value for money, clean with everything you need and in excellent locations close to all local amenities and transport links. I don't think I will ever stay in a hotel when visiting the capital again, these apartments are far better, giving you much more living space. Looking forward to my next visit
1/5
Googledeserved no star as it was the worst experience with City Relay. Poor apartment quality and refused to provide solutions/ refund/alternatives. Only after the we asked the staff to come and personally see the condition, they gave us a replacement apartment which was also lousy. water was left in the sink undrained with all the insects floating inside. not to mention cockroaches roaming around. while at their office on 30august, there were another 2 groups of other guests complaining and demanding for refund. we all took down pictures and shared with each other.. apparently their apartments were just as bad.
3/5
GoogleMyself and a colleague stayed at Cheesemans Terrace - although a convenient location to Olympia some aspects of the apartment were a bit below standard. It was very confusing to find the actual apartment once arriving and we eventually realised there was an entrance in the carpark behind the building. The lights in the bathroom didn't work meaning we had to shower before it went dark; the hallways were dirty and had rubbish in, the front door's lock was very stiff and it took a good ten minutes each time to close. On the plus side the wifi worked, and the apartment had nice decor. I would like to point out that I was contacted by City Relay during my stay to ask if everything was ok & I don't doubt had I had time to speak with them (as I was there for work the hours were unsociable) they would have fixed the issues. I can't fault their customer service. Overall the experience with City Relay was excellent, they were very accommodating and friendly, it was just this particular apartment that wasn't fantastic.
5/5
GoogleDuring my vacation in London last December, I had the pleasure of staying in one of the apartments hosted by City Relay. The team has been helpful to me from booking to check-in, through out my stay and during my check-out. Shout-out especially to Ana, Romain & Peter, the awesome team behind City Relay for personally looking into my queries and concern during my stay, you've been so kind and professional with respect to the customer services you give your guests. Thank you for the wonderful accommodation City Relay and FG Properties
5/5
GoogleWe had a wonderful weekend staying with FG Properties in a 2 bedroom apartment in beautiful Earls Court. The apartment was only a short 5 minute walk to the nearest tube which meant we could quickly and easily get around London which we loved. The apartment was super clean, stylish and they had made the most of the space, and everything we could have wanted or needed was provided for our stay. We love the privacy and independence that self contained & fully furnished holiday apartments provide when we travel and we will certainly use FG Properties again in London and hopefully in one of their European cities when we travel next year!
5/5
TrustpilotAmazing stay in Earl's Court
Class and clean, fully equipped apartment in very good location, meddle of London on Earl's Court, beside everything.Highly secure and nice naboughers, you'll never ask for anything more than this.Also very comfortable bedroom for deeply sleep.Really amazing stay in, specially when you supported by City Relay team.
Dear Haitham AL-Behairy, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotExcellent experience
Nice flat in a quiet neighborhood nearby an underground station (West Kensington). Martina, who wellcomed us on the check-in day, is competent and very polite; Luke has always written us about instructions to follow. Everything perfect. Experience to repeat as soon as possible.
Thank you, we loved having you stay with us and I'm happy we were able to match your expectations! I will pass your kind words onto the team.
5/5
TrustpilotWonderful!!
Wonderful house, great location and extraordinary type of check in!I thank Akim for the kindness and availability!
5/5
TrustpilotMy experience has been perfect in every…
My experience has been perfect in every sense. The team has been extremely helpful (Matilde and Viktor) whom I interacted with. They made sure everything is going as smoothly as possible and have been so patient. The flag itself is great and in such a good location and decent size for a short trip here for 2 people. Very clean and everything needed is there. I def recommend.
5/5
TrustpilotReally enjoyed my stay here
Really enjoyed my stay here, the rooms were perfectly set up and had everything I needed. Would definitely recommend and return.
Thank you for sharing your positive experience, Tanami! We're delighted to hear that you enjoyed your stay and found the rooms well-equipped and comfortable. Your recommendation means a lot to us, and we would be thrilled to welcome you back in the future. If there's anything else we can assist you with, please let us know. Best regards,City Relay
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