Trusted Agent profile · London
★★★★★
2,595 reviews across 2 platforms
10 Cromwell Place, South Kensington, London, SW7 2JN
City Relay's office in London, at 10 Cromwell Place, is rated 4.7 out of 5 across 2,595 reviews on two platforms, including 738 Google reviews rated 4.6. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThe property was really nice
The property was really nice, very spacious and clean. I stayed here a few weeks ago and I was very impressed and how clean it was especially as I was quite nervous about staying away from my home during this strange time.
Thank you Matt. Really pleased you found it clean and safe. We've introduced new cleaning standards due to the pandemic so great to hear they served you well.
5/5
TrustpilotVery friendly and knowledgeable
5/5
TrustpilotWorking with City Relay helped make our…
Working with City Relay helped make our Airbnb experience perfect. Smooth check-in/checkout with very flexible times sure eliminates any worries about getting to a property to meet the owner. Also, very responsive with any questions. I highly recommend properties using City Relay as their “fromt desk”.
Dear Chris W, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotAmazing apartment and location
Amazing apartment and location! We had a great time. Very good rooms, baths and kitchen. Akim was very nice!
5/5
GoogleVery nice and clean apartment, right near the Paddington station, akin from city relay was very attentive to my need , and the rest of the team as well , I would definitely come back
4/5
GoogleWe were a group of 4 and had a lovely stay at the 2 BR Notting Hill apartment. The apartment is in a great neighborhood and is tidy, the beds are comfy, and the kitchen had the basics we needed to do a bit of cooking. Wifi worked very well. Any questions we had were quickly answered. We made use of the Oyster (metro) card that was provided- very handy! And we very much appreciated the early checkin as well as the possiblilty to leave luggage at the office before our evening flight.
5/5
TrustpilotExcellent house
Excellent house, in a very good location. Special thanks to Akim for guiding us and being available every time we needed him.
5/5
TrustpilotReally great flat to stay in!!
We loved the flat! Very spacious, clean and modern, with all electrical appliences needed. We would have liked single duvets instead of double though, and no carpets in the bedrooms!Absolutely a good option for staying comfortably in London :-) We would love to come back another time!
Hello Jena, thank you for this amazing review. We are glad to read that you had a great stay with us. You are, of course, welcome again to this apartment. We sincerely look forward to hosting you again.
5/5
TrustpilotThank you so much, City Relay and Akim
Thank you so much! It was my best experience on Airbnb. I want to express gratitude to Akim, who performed with me so hospitably and kindly. Akim met me and helped with my gigantic baggage. Also, I appreciated his manners. We spoke quickly and nicely about admin stuff, it was what I needed after a long trip! Thank you for your high-level team!Best, Polina
5/5
TrustpilotFirst class service for hosts
I'll to being a little nervous when I decided I was going to host my house in London. But choosing to use City Relay to take care of everything for me took all those nerves away. Very professional but friendly to deal with. Quick to respond and to act. Excellent portal for monitoring booking activity. And more to the point, excellent results. I'm very happy to recommend.
5/5
TrustpilotAkim is excellent
Although we didn’t end up working with city relay to manage our flat, the service Akim provided was excellent. He was easy to contact, generous with his time and patient with our many questions. Many thanks
5/5
TrustpilotNice work
Clean room, timely reply, convenient transportation and nice agent. Overall, it is a great experience. I will still choose City Relay next time.
Thank you for sharing your positive experience with City Relay! We are delighted to hear that you found your room to be clean, our replies to be timely, transportation to be convenient, and our agent to be nice. We look forward to hosting you again in the future.
5/5
TrustpilotClear communication throughout the…
Clear communication throughout the rental process. They also contacted me during my stay to make sure that we were happy with our accommodations. We had one issue with our rental property that was handled promptly. I recommend this company for a smooth renting experience.
Hello Carol, we are so glad that you enjoyed your holiday. Hope to have you visit us again! Kind regards, City Relay
5/5
TrustpilotGreat stay in Kensington, London
We really enjoyed our stay in London at the apartment in Holland Road. Tha apartment was ideal for us (we erre 3 adults sleeping separately) because we could each have our privacy. The kitchen was very complete, excelent bathroom, and confortable beds.We definately recomendó the host.
Dear Luz Fernandez Iglesias, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotBetter than a hotel!
Great location. Clean. Tidy and great facilities. Akim and City Relay were quick to respond to minor check in issue and resolved it quickly (my fault!). Great location if you’re working in the area.
5/5
TrustpilotGreat experience in all respects
Great experience in all respects. Great communication with super fast responses. Very easy to book. Lovely place in a great location with everything one could need and certainly better equipped than your average hotel room.Will certainly be booking via City Relay again.
Thank you so much for leaving this great review! We are glad you enjoyed your time in London and we would be more than happy to have you back!
5/5
Trustpilotend of tenancy cleaning with perfection 👌
Used City Relay for my end of tenancy cleaning. Amazed with the communication and sparkling cleaning that was provided. The service was quick and efficient and managed to get a great reference from my estate agency afterwards. Highly recommending them!!!
Thanks Evangelia. Really pleased you were happy with the clean. We look forward to helping you again in the future.
5/5
TrustpilotWe really enjoyed our staying at the…
We really enjoyed our staying at the house. The house is located near to Earl's court station and it is really convenient for business, sightseeing, and so on. The owner has an administration office and we could leave our baggage there when we checked out.
Dear T.F, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team
5/5
TrustpilotExcellent apartment ,fab location and…
Excellent apartment ,fab location and brilliant staff. We stayed for 10 days and our stay was beyond imagination. The station is just 5mnt walk the food court is 2mnt walk which made our stay more better as we had kids and senior citizen with us. I highly recommend this place to stay whoever needs big apartment for big family.
5/5
TrustpilotWe had a really good experience with…
We had a really good experience with them,specially Perdi and Ana were truly top!Thank you guys for your help :)
5/5
TrustpilotVery professional service
Very professional service, nice and instant response, my agent Eleni is really responsible.
5/5
TrustpilotAbsolute pleasure
Leonie made the rental process and absolute pleasure, would recommend Leonie and CityRelay to anyone looking to rent in the London area.
5/5
TrustpilotCity Relay Host
I rented my apartment using City Relay and I had a very good experience. Nikoleta helped me manage the property and she was very helpful throughout the whole process and always kept me updated on bookings. Would highly recommend.
Thank you Jordan for the really kind feedback.
5/5
TrustpilotExcellent stay at City Relay Lisson…
Excellent stay at City Relay Lisson streetCherry was a perfect partner and make our stay easier
Dear Zeghouane,Thank you for your kind words and for choosing City Relay for your stay at Lisson Street. We're delighted to hear that Cherry was a perfect partner and made your stay easier. If you ever decide to visit London again or need any assistance in the future, please don't hesitate to get in touch. We're here to ensure your stay is as comfortable as possible.Best regards,City Relay
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