Circa London reviews

★★★★★ 1/5

Google

Irresponsible and unacceptable. I've been using their property management service for a few years and had no problem until two weeks ago - when my property manager was on vacation. Before my property manager started his leave, he informed me whom I should go to while he was away. While he was on leave, it was the time my old tenant was moving out, and my new tenant was moving in. There was some follow-up work during this period (for example, the arrangement and quotation for an inventory check-in and checkout report). When I asked the Circa team for the arrangement and quotation for the inventory check-in and checkout reports, I was informed that the report would be ready soon, but without informing me in advance of the quote! After I received the inventory checkout report, I wanted to ask Circa team for advice, and I was told that I needed to wait for my property manager to come back to deal with my inquiries! Even more unacceptable is that during this period, I knew that different people had entered my apartment, and I asked the Circa team to check the reason for that - and I got the same reply that I needed to wait for my property manager to return!!

Phoebe · 12 June 2023

★★★★★ 5/5

Google

Bouchra was very helpful to us throughout the entire apartment hunting process. From sending us recommendations to explaining the process when we found our dream apartment to rent. She made the process very easy and also accommodated us when we asked to view the apartment early morning as well as over the weekend, which was greatly appreciated. Thank you so much! Highly recommend anyone to reach out to Bouchra if you need help looking for a flat in London!

Natalia · 12 June 2023

★★★★★ 5/5

Google

Highly recommend! They were incredibly helpful in assisting me in renting a new place quickly and efficiently. Their team was responsive, knowledgeable, and went above and beyond to ensure a smooth process. A special thanks to Maddie and Kate for their guidance and support throughout the process.

Manuel · 26 January 2025

★★★★★ 5/5

Google

From helping me find my dream flat on short-notice last year, to resolving various maintenance requests since, Circa has provided top-notch service. I recently worked with Marissa to extend my lease, and I was impressed with how she addressed by concerns about rent increases and provided helpful information throughout the process. This led to a successful negotiation with the landlord, and gave me confidence in continuing with Circa as my letting agent.

Stacy · 15 October 2023

★★★★★ 5/5

Google

Sam was acting for the seller on our purchase of a flat which turned out to be more complicated than it needed to be. We felt that Sam was straightforward with us throughout the process and made a real effort to makes things happen. He was helpful in managing the relationship with the seller and pushing the process along, always available and communicative.

Ian · 14 April 2024

★★★★★ 5/5

Google

I had an excellent experience. Sol was professional, friendly, and very efficient. Everything went smoothly and I would definitely recommend their service.

K · 14 October 2025

★★★★★ 5/5

Google

My wife and I are moving from the United States to London and needed to secure a furnished flat upon arrival. Megan and her team went above and beyond to make this transition as easy as possible. She demonstrated professionalism throughout the entire process when several agents were less willing to accommodate us because of the time difference. We would definitely recommend Circa to anyone seeking assistance with their rental and/or new home purchase.

Cameron · 12 June 2023

★★★★★ 5/5

Google

Sam was incredible helpful, professional, and knowledgeable. He showed me a wide range of unique properties and gave me a genuinely honest opinion. It was refreshing to work with an agent that seemed to be looking out for my best interest. I will definitely reach back out to him if and when I need anything connected to property.

Grace · 14 April 2024

★★★★★ 5/5

Google

Karolina is a great property manager! She is very responsive and cares about tenants

Nick · 14 November 2025

★★★★★ 5/5

Google

During my flat search I used two branches of Circa and both were excellent, professional and very helpful throughout. Winnie at Circa EC2 helped me with putting an offer in for a property and getting terms and requests approved with the landlord in a very communicative way that advocated for me as a prospective tenant as much as for the landlord, something all too rare in the London market. I would highly recommend Circa to anyone searching for a flat in London over any other letting agent I have used.

Ross · 14 April 2025

★★★★★ 3/5

Google

Avoid. Avoid. Avoid. They will chase you for rent before it’s due but they don’t respond actively to your deposit return. It took over a month and numerous calls and emails(everyday) to eventually get my deposit back. Don’t hesitate to use TDS! They actually protected me! Poor property management! They will be very picky about cleaning at the end of tenancy! Be ready to push back. They will look at every possible deduction such as weathered balcony door… All in all, it’s been very disappointing service.

R · 14 April 2025

★★★★★ 5/5

Google

Rented my flat with Circa London Shoreditch last month. I dealt with Robbie and Winnie who both were amazing. Would highly recommend

Angelo · 22 July 2025

★★★★★ 5/5

Google

I've engaged with a few estate agents while searching for a place in London and my experience with Circa has been one of the best. Everyone who I've engaged with has been super helpful, making the whole process as smooth as possible. Bouchra went above and beyond to make sure my move was easy and stress free, and was always willing to answer any questions I had.

Nafisa · 12 June 2023

★★★★★ 5/5

Google

I worked with Winnie on a securing a rental property and it was a brilliant experience. Very easy, professional, and efficient process which got the best result for everyone involved.

Nadia · 14 April 2025

★★★★★ 5/5

Google

I had the absolute pleasure of working with Circa London especially my agent Megan during the process of securing a tenancy agreement, and I cannot speak highly enough of her professionalism and dedication. From start to finish, Megan made the entire process a breeze, and I couldn't be more thrilled with the results!

Lovely · 14 April 2024

★★★★★ 5/5

Google

I would like to write a review again after 2 years. Throughout this contract period, Circa provided me with excellent services and most helpful assistance in relation to the letting of property. The team is professional and fair to all parties. They had done an excellent job in finding new tenant for another letting term. I thank them for the effort and assistance they offered and look forward to continuous quality services in the coming term.

LAM · 14 April 2025

★★★★★ 5/5

Google

We’ve had a great experience with Winnie and the agency. Thank you so much for all the support, and a big thanks to Winnie for her patience and for always staying positive throughout the rental process!

Oscar · 3 December 2024

★★★★★ 5/5

Google

It wasn't that long ago that I was struggling to rent a house, but my friend introduced me to Winnie and with her help, it didn't take long for the house to be rented. Winnie was also very patient. I always explained to me the terms I didn't understand.

Evander · 14 April 2024

★★★★★ 5/5

Google

I’ve had a great experience working with Sol and Kate. They’ve both been professional, responsive, and genuinely helpful throughout the entire letting process. Communication was always clear and timely, and they made what could have been a stressful move feel easy and well-managed. I really appreciate their support and would highly recommend them!

Karen · 14 November 2025

★★★★★ 3/5

Google

When I was looking for a property to rent, I had really pleasant experience with Circa London and management of satisfactory during tenancy. The check out process was smooth until the end of tenancy date. However, I must say that deposit repayment process was not what I expected. I believe Circa London has professional members of staff in managing the tenants before and during the tenancy. However, Circa London should not undermine its responsibilities to the tenants whose tenancy ended for issues like deposit re-payment process. Circa London should realise that it is the last process that tenants go through with the agency and the experience from it would be the final impression of the agency that the tenant will remember.

Seok-Hwan · 2 January 2025

★★★★★ 5/5

Google

Karolina from Circa has been fantastic to work with during our time at the property. She was always friendly, professional, and eager to help with anything we needed. Any questions or issues were handled quickly and with genuine care. We really appreciated her support and dedication. Highly recommend!

Foteini · 14 December 2025

★★★★★ 5/5

Google

I worked with Winnie to find my rental and it’s been a great experience! Winnie was incredibly helpful, always available to answer my queries, and made sure I was well-informed at every step. I highly recommend Winnie and Circa for all elements of the rental process.

Nick · 14 April 2024

★★★★★ 1/5

Google

This has been the most frustrating and disappointing rental experience I’ve EVER had. If you’re considering renting from Circa, especially the Shoreditch branch, save yourself the trouble and look elsewhere. My property manager, Shireen, has been completely unprofessional and unresponsive when it comes to returning my tenancy deposit. It’s been over TWO months since I moved out, and despite countless follow-ups, false promises, and endless frustration, I still haven’t received my deposit. After I moved out, I received the checkout inventory but no information on when to expect my deposit back. After sending multiple emails I finally heard back from Shireen in 1.5 months after moving out. Shireen confirmed there was only fair wear and tear on the property, meaning my full deposit should have been returned without any issue. Despite this, she didn’t follow up or keep me updated. I had to chase her daily, calling, messaging, and leaving notes with other staff, just to get any response. For weeks, I was promised updates and timelines that were never honoured. Shireen even committed to releasing the deposit by specific dates (eg. last Friday, then Monday), but nothing ever happened. It’s beyond OUTRAGEOUS that a process as straightforward as returning a tenancy deposit has been dragged out for so long. Even the TDS mandates a response within 10 days, yet this company has ignored every basic standard of professionalism. To anyone considering renting with Circa, think twice. If you value your time, money, and peace of mind, you’ll want to avoid this company. I’ve escalated this issue to TDS, as I’m convinced they’ll continue making false promises without taking action. This review will remain here until my deposit is fully returned. Circa needs to be held accountable, and potential tenants deserve to know what kind of experience they might face.

Eubi · 3 December 2024

★★★★★ 5/5

Google

We worked very closely with Winnie on securing our dream property and she was so attentive and helpful. We were worried it would take forever to close but she was super on top of things and we managed to get through all of this in really short order. Really thankful for Winnie and her support, she was so professional and helpful and now we have our dream apartment 😃

Stephen · 14 April 2025