Cinch Self Storage London reviews

★★★★★ 5/5

Trustpilot

You have to use Cinch Brighton!

We recently used Cinch Self Storage in Brighton whilst we had a gap between houses, and its hands down one of the best experiences we've had not just for storage but for a service in general. The storage units are well equipped, clean and tidy, incredibly secure and they have all the accessories you could need to help ease the process of loading/unloading including trolleys and sack trucks etc. They also sell boxes, mattress protectors, bubble wrap etc at the cheapest we had seen it whilst moving house. The loading area is large and access is easy during open hours but also after hours too. We were really pleased with the unit we got and think it was incredible value for money. In addition, the customer service is second to none, Stuart looked after us from start to finish, was really communicative when booking and every time we came by to unload/load was on hand with a bottle of water or a cup of tea, or some friendly advice which was a god send after a stressful moving experience. We could not recommend Stuart and Cinch enough, and just wish we had more to store! Thanks Stuart!

Imogen · 19 September 2022

★★★★★ 5/5

Trustpilot

great service

I needed a unit but wasn't sure in the size and duration. Andrew and Paul at Cinch in Chippenham were very helpful and made the process clear and simple. I was impressed with the service and the location was spot on for my requirements. I wouldn't hesitate to use them again or recommend them to others! Thanks Rich

Richard · 4 May 2024

★★★★★ 5/5

Trustpilot

Tip Understand the size of your storage room !

Harriet was excellent in explaining the different sizes of room and costs , I had misunderstood the size of rooms and she pointed me in the right direction very quickly my tip for anyone else , is physically go and check the storage room size before you bring stuff to store , will save you a lot time and embarrassment !

Mr · 4 March 2024

★★★★★ 5/5

Trustpilot

Staff are great

Staff are great, set up good. Not much more I can say really - if you need storage I recommend this place

Daniel · 22 September 2026

★★★★★ 5/5

Trustpilot

Cinch Leighton Buzzard

I could not rate the service given by the staff at Leighton Buzzards Cinch storage highly enough the whole team was very helpful and supportive while I was moving house. Jason, Aaron and Matthew made the whole experience was made less stressful and having the ability to get access to my stuff 24/7 allowed me to pop in and getting or drop things off whenever I needed to an added bonus. I'd defiantly recommend you to anyone needing storage for anything

Damian · 15 August 2022

★★★★★ 5/5

Google

Great place - convenient and clean! Wonderful service! Thanks Rob and Drew

Wikus · 11 August 2026

★★★★★ 5/5

Google

Very good service and care by Rob and Dylan who were helpful at all times. Also they were very good at delivering the requirements I had too. Both were super friendly and had a lovely smile as well good chat. I would highly recommend everyone to use their service and enjoy the very good prices as well

Murad · 26 July 2025

★★★★★ 5/5

Trustpilot

Becky, Lauren and the team at Cinch Storage Letchworth have always been incredibly helpful,

Becky, Lauren and the team at Cinch Storage Letchworth have always been incredibly helpful, friendly and lovely since I first started using a unit space earlier this year. They reply to emails very quickly, and they are always around at the unit for any queries, and always with a smile on their face. Thank you guys for being so wonderful. If you are looking for a unit space in Letchworth, Cinch is definitely a great place to go!

Customer · 10 October 2022

★★★★★ 5/5

Trustpilot

Very friendly staff always happy to…

Very friendly staff always happy to help and as a small business owner they made my experience so easy and access was the most important thing sometimes I needed to operate outside of office hours and on many occasions Jason, Aaron and Matt made that possible. Super friendly bunch and my equipment was always safe and secure. They always kept my parcels and deliveries safe for me too. If you’re looking for a storage facility don’t hesitate you’ve found everything you need with Cinch, Leighton Buzzard!

Cornerstone · 15 September 2024

★★★★★ 4/5

Trustpilot

Additional charges everywhere

EDIT - after i posted this review, lauren called me, to offer her appologies personally, and asked if there was anything she could do to make my experience better, i was really greatful for her call and offer as moving house is very stressful and she could she that i wasnt having a good day, after her call i felt much beter abiut the service and the whole customer experience. she also offered to wave the fee which i greatly appreciated, thank you Lauren.Additional charges everywhere, be careful to read and re read the small print. They will harass you to leave card details, but don't mention that if you don't give 2 weeks notice of when you plan to leave even if its within your booked dates they will charge you a leaving fee .... what an outrageous joke. Reception staff are rarely at reception.

Jade · 6 June 2022

★★★★★ 5/5

Trustpilot

Best Staff & Price!!

Let me first start with how wonderful Nigel was. He made me feel very comfortable and gave me a FANTASTIC price to store my flat. Quick, easy and efficient. Just the way I like it. BEST price in the area. I wanna give more stars! I highly recommend this storage company as they made me feel very welcome :) one last thing, it’s very clean and tidy. They have my full trust in keeping my personal belongings safe.

Connor · 24 July 2022

★★★★★ 5/5

Trustpilot

great service

The lady that set up our storage and checked us in was great. Very helpful, efficient and knowledgeable. Would definatly recommend.

Mr · 10 September 2026

★★★★★ 5/5

Trustpilot

I had an exceptional experience with…

I had an exceptional experience with Cinch, and I owe a huge thanks to Anita for her outstanding assistance. From start to finish, the process was smooth, efficient, and stress-free. Anita was not only knowledgeable but also incredibly patient, taking the time to address all my questions and concerns. Her dedication to providing top-notch service really stood out, making me feel valued as a customer. I highly recommend Cinch, especially if you're lucky enough to work with someone as professional and helpful

Adualdo · 23 August 2024

★★★★★ 5/5

Trustpilot

I visited your Bicester store and am…

I visited your Bicester store and am delighted at the level of service I received from the staff. Leanne and Nigel were so attentive with my queries and went the extra mile. The store was clean and tidy and Leanne really made me smile. I will recommend to all family and friends.

Em · 12 June 2024

★★★★★ 5/5

Trustpilot

Amazing expeirence at Cinch Seaford !

I visited Cinch Seaford and they were really friendly, knowledgable and supportive! Me and my partner are moving house and Cinch have been nothing but a massive help in the middle of a stressful time! The facility looks brand new, it’s clean and a great value for money. We wanted to thank Martin and Grace for all of their help and we will definitely be recommending Cinch to anyone looking for storage!

Poppy · 17 December 2024

★★★★★ 5/5

Trustpilot

whats not to like?!! great service

Needed a space to store my costumes for a school play and Cinch didn't disappoint! Great advice on what was best and they found me a ground floor space which was perfect. I felt safe when popping in and out and Harriet was so attentive to any question I had. Definitely be using again.

Bobbie · 28 April 2024

★★★★★ 4/5

Trustpilot

Friendly local storage

Both Jason and Matthew were very friendly and helpful in sorting out the storage we needed.The process is straightforward....the only niggle being the slightly complicated entry and exit process that you have to go through every time. Other storage units provide an electronic entry fob which is simpler. However obviously security is taken seriously!

Shelagh · 28 April 2024

★★★★★ 5/5

Trustpilot

Best customer service

If you're unsure about the size and dates to rent a storage unit - this should be your go to. As there was a gap between my move out and move in dates, I found myself needing a storage unit around Leighton Buzzard. I have messaged via the form on the website outlining the furniture and belongings I have, and received a call back within minutes from Aaron to discuss further. He has selected the best size for me (and it all fit in just perfectly!), so I went ahead and booked it in. They were very flexible on dates and unit sizes too! Price wise it is truly much cheaper than I expected. On the day of the move in, Jason helped me out selecting the best unit possible and walked me through all the bits. The move was taking some time and we needed access after they leave for the day, but here was a problem with the gate, so I called Jason and he came back within a couple of minutes to fix the issue! The service I have received from both Jason and Aaron was outstanding. I couldn't recommend them more. :)

Sylwia · 28 February 2022

★★★★★ 5/5

Trustpilot

5 star premium service from Jack

5 star premium service from Jack, I'd give Lauren and Maria a 4.9 as they're in fantastic company.

Reginald · 23 September 2026

★★★★★ 5/5

Trustpilot

Storage in Leighton Buzzard

Aaron did an excellent job of helping me choose a storage space yesterday, we called into your business to inform about any possibilities on the way back from Amsterdam, he showed us various spaces and took the time to explain all my requirements, I immediately decided Cynch was the storage company I was looking for and had no reason not to comfortably leave my personal belongings in his hands.Without his input and detailed attention I'm sure I would have shopped around to get more quotes but he convinced me we were in good hands with Cynch.

Mark · 22 February 2022

★★★★★ 4/5

Trustpilot

Not the best start - but all good now

This was originally a one star review, after a very frustrating start to my 3 month rental with cinch Brighton. After Stuart and the team went beyond what you could ever expect to put right the issue and even helped me unload a van, I can’t in my best interest leave this as one star… so have switched it to 4.Customer service was second to none.They owned the fact they made a mistake and did everything possible to put it right within 24 hours.A lot of company’s could learn from this. Many Thanks.

EG · 21 February 2022

★★★★★ 5/5

Trustpilot

Stressed....not anymore 🙂

I needed storage unexpectedly and at very short notice. Mathew and Jason (Leighton Buzzard) were super helpful and friendly, they made everything very easy and stress free, even recommending a smaller unit than I had asked for, it was the perfect size. Totally genuine and trustworthy. Thank you

Leona · 4 October 2026

★★★★★ 5/5

Trustpilot

Excellent service, nice storage with competitive price

We visited Chippenham store and book a self-storage for 8 weeks. Andrew is really nice and kindly help us to find the most suitable size of storage with a competitive price! The storage is nice clean and convenient, also the security level is high as well. It's really recommended in Chippenham.

Kodama · 15 June 2024

★★★★★ 5/5

Trustpilot

Best Service from Staff at Brentwood Branch.

Graham and Jake at the Brentwood branch have been so supportive the best customer service by far.I needed a storage unit and had found Cinch at the Brentwood branch and I then arranged to meet with Graham where he kindly walked me through all the units available with sizes and prices. After deciding I went with the 100sq foot unit and week later I needed to upgrade to a bigger unit, and both Graham and Jake were very accommodating when I explained my situation and they both showed me bigger units and I was able to choose what I needed and everything was done straight away.Service from both Graham and Jake was 100% and I would highly recommend Cinch Self Storage Brentwood. Would definitely use Cinch Self Storage again.

Rajiv · 6 August 2024