Cinch Self Storage London reviews

★★★★★ 5/5

Trustpilot

Easy to check in and happy to help

Mark was easy to deal with, provided a good deal on the unit and was very helpful with check in, which was a lot simpler than other storage places I’ve used before.On the day I was moving things in the delivery guys had a bit of trouble and made it just before closing, Mark kindly stayed on a bit so we could complete the move and can’t thank him enough.Highly recommended

Greame · 5 May 2024

★★★★★ 5/5

Trustpilot

Excellent service - Cinch Watford

A huge thank you to Aaron and Harriet for the excellent service, from my initial enquiry to booking my unit. Aaron was friendly, extremely helpful and knowledgeable. He explained everything clearly and worked with me to get the best size unit to suit my needs as well as the best pricing. I have been at a number of storage facilities and the service provided here was exceptional and it was refreshing to see customer service of this level. The facility at Watford is modern, clean and well located. I thoroughly recommend it.

D.Kumar · 26 October 2023

★★★★★ 5/5

Google

I enquired about storage as a complete novice. Rob was so helpful, patient and knowledgeable. The service I've received from him in the occasions I've visited the Earlsfield branch have been exemplary. Rob is an asset to Cinch! The pricing is the most competitive of anywhere in the local area. Would highly recommend you check them out and discard all the others!

Helen · 28 October 2025

★★★★★ 5/5

Trustpilot

Couldn't be happier with Cinch...

The move in to my unit at Cinch Huntingdon was about as good as it could possibly be. I'd called the day before and spoken to Stuart who was incredibly friendly, knowledgeable and helpful when taking me through my options and subsequently inviting me down to view. Upon arrival to the office Stuart greeted me and took me up to the unit. Everywhere was very clean and tidy, the unit is in immaculate condition and the facilities such as toilets etc are really well maintained. Stuart took me through all the information regarding the contract and was very patient and helpful whilst I decided on how to proceed. I signed up that same day and have been over to the site everyday since and really can't fault anything. All the other members of the cinch team have been very welcoming, friendly and helpful and in really pleased with my decision to rent a space here. Would highly recommend.

Stuart · 16 October 2023

★★★★★ 5/5

Trustpilot

They have always been helpful and the…

They have always been helpful and the storage unit is perfect for my requirements. They have been active in supporting the local community and that is very nice. The staff are great and always friendly

Chris · 23 September 2026

★★★★★ 5/5

Trustpilot

I wanted to storage unit fast with no…

I wanted a storage unit fast with no hassle on the same day. Aaron at the Watford branch superseded my expectations. Not only did he find me a unit that would suit me, he also found a driver with a van. I managed to make the move all on the same day, I just relaxed with a lovely cup of coffee which Aaron made for me. That’s what I call service with a smile.The unit are spacious, clean and brand-new.Thank you so much for your superb customer service Aaron.

LB · 11 October 2023

★★★★★ 5/5

Trustpilot

Ask for Andriana at the Brentwood Store!

I contacted the Brentwood store for a storage solution for business reasons. Andriana was very helpful over the phone to help me try and decide which size unit would suit my needs best. She was very friendly when I visited the store, gave me a tour of the different sized units and made signing up very quick and simple so I could move in on the same day. Would definitely recommend because of the great service I received.

Caitlin · 26 November 2023

★★★★★ 5/5

Google

Having had the opportunity to start work with Cinch Self Storage in Earlsfield, it's an absolute pleasure to reflect on our exceptional experience. To anyone who values professionalism, efficiency, and top-tier customer service, we recommend Cinch Self Storage without hesitation. The standout feature of our experience was the remarkable trade support we received. As a removals company, we found their services to be incredibly beneficial and supportive for our operations. It was clear from the onset that they had a nuanced understanding of our needs and worked diligently to ensure we could function at our best. The storage solutions they provided were not only practical but also tailored to our specific requirements. However, what truly sets Cinch Self Storage apart are the people behind the brand. We had the pleasure of interacting with two standout individuals: Robin and Fransic. Their commitment to delivering exceptional service was evident from our first interaction. They were always readily available to answer any questions, guide us through the process, and ensure that we had everything we needed. Their professional yet friendly approach made every interaction with them a delight. Robin, with his keen attention to detail and customer-first approach, ensured that our experience was smooth and hassle-free. He was always proactive, anticipating our needs before we even had to ask. Fransic, on the other hand, impressed us with his extensive knowledge and efficiency. His ability to provide quick and effective solutions to any issues we encountered was commendable. In conclusion, our experience with Cinch Self Storage in Earlsfield has been nothing short of amazing. The combination of their robust trade support and the dedication of their staff, particularly Robin and Fransic, has made them an essential partner to our business. We look forward to continuing our relationship with this top-notch storage solution provider.

Promover · 1 October 2023

★★★★★ 5/5

Trustpilot

High standard service with helpful and friendly staff

I was trying to find a good storage space for a few months and I'm really glad I went with Cinch Self Storage which was a more affordable option in Brighton. Everyone I've spoken to on the phone has been super helpful and friendly. Chris was there on the move in day and upheld this high standard in person, delivering great customer service and took time to make sure I was comfortably set up with my storage space while efficiently answering any questions I had.Would definitely go back again!

Ecca · 8 September 2023

★★★★★ 4/5

Google

It was lovely being Cinch customer. Rob and Dylan were helpful with moving in. Recently Drew has been helpful. Clean storage area for domestic and student storage. Well lit with decent opening hours for access. Left because pricing was competitive after initial 6 months.

Inam · 16 March 2026

★★★★★ 5/5

Google

Very happy to have found Cinch Storage at Earlsfied, the facility is spotless, easy to use, and well-managed by Rob and his team. On short notice we needed storage for about 4 months during a house move. These folks couldn't have been kinder or more helpful. Highly recommend.

Debra · 16 February 2026

★★★★★ 5/5

Google

Such a fantastic experience with Cinch from start to finish. Whilst going through a very stressful job of moving, they did all they could to make the process easy and smooth. I also used the Van which is free to use (Just need to pay a small amount for the insurance) which was very straight forward and a huge help. Staff were amazing and very friendly - Big shout out to Robin who help manage my move!

William · 31 October 2023

★★★★★ 5/5

Trustpilot

Great secure,clean well lit place

Great secure,clean well lit place. Staff were amazing and helpful especially Abbie and Maddie. Plenty of trollies to use. Can’t fault it.

Anthony · 15 December 2025

★★★★★ 4/5

Trustpilot

Helpful and understanding staff

Helpful and understanding staff. I feel very confident that my possessions are in safe hands. The premises are clean and secure and I have been very pleased with their service so far.

Julie · 25 September 2026

★★★★★ 5/5

Google

If you need storage, I highly recommend Cinch. I did a lot of research on various storage options but Cinch came out on top - easy to access storage facility, extremely competitive pricing and a brilliant service all round. Robin has been a pleasure to deal with and is obsessive about providing excellent customer service, making life easier for customers during stressful moves. Lovely people, very friendly and totally professional - couldn't ask for more really!

Zara · 31 October 2023

★★★★★ 5/5

Trustpilot

Great experience

Carlene, was fantastic. Told me all the crucial information. I reserved my unit on line, carried out all the checks and showed me to my unit. Easy access to the site. Great experience

Kayleigh · 14 September 2026

★★★★★ 5/5

Trustpilot

Great space and THE NICEST PEOPLE

Stuart and Jack have been incredibly helpful and most importantly so KIND while I have been storing at Cinch in transit between countries. The facility itself is convenient, clean, well managed and well-run, but the human kindness of the management is what stood out by miles. You don't expect it of anyone really, much less your storage unit staff, but Stuart was so VERY considerate and supportive when I was having an evidently difficult time, and his kind words made a genuine difference to me. THANK YOU.

Jane · 16 July 2023

★★★★★ 5/5

Trustpilot

Lee at Dunstable was very helpful and…

Lee at Dunstable was very helpful and would definitely use again and 100% recommend

Fiona · 1 October 2026

★★★★★ 5/5

Trustpilot

Fatima is an absolute superstar!

Fatima is an absolute superstar! A friendly and approachable young lady with excellent customer service skills. She made the entire experience from start to finish, enjoyable to say the least. Very professional and the attention to detail was flawless. I initially entered feeling quite anxious due to my current situation, but she put me at ease immediately and helped advise me throughout the entire process. I could quite happily sit here and sing her praises all day long! Thank you again for all of your help Fatima, I appreciate you. I would definitely recommend Enfield Cinch Self Storage for anyone looking for a clean, organised and professional service. And if you're looking for great customer service, Fatima is definitely the lady to ask for! Thanks again for all your help today! Reem

Reem · 21 June 2023

★★★★★ 5/5

Trustpilot

So easy to deal with

So easy to deal with, Craig is a gem!! Thank you guys

Grace · 9 October 2026

★★★★★ 5/5

Trustpilot

Competitive Self Storage - in a Cinch!!!

Just moved to Cinch Southend from another storage facility. Jake was really helpful - answering all of my queries and showing me rooms. Mark & Jake were both really welcoming and the contract process was very easy to do. Prices really competitive & with the first 12 weeks at 50% off it really is quite a saving. Plus they offer so much flexibility on contracts too. Well worth enquiring :-)

Caroline · 15 February 2024

★★★★★ 5/5

Trustpilot

Storage at Chippenham

Amazing service from day one of enquires, to securing a unit then a second unit,of which turned out to be a lengthy period of storage.Andrew of Chippenham couldn’t have been more helpful going above and beyond with helpful advice and solutions to this very stressful time. I cannot thank him enough for his understanding and helpso Thank you Andrew, and Paul I would not hesitate to use Cinch storage again if needed.

Mrs · 27 December 2023

★★★★★ 5/5

Trustpilot

I have been a customer at cinch…

I have been a customer at cinch in Sidcup for a few years and the customer service there has been one of the main factors of staying. Scott has always gone above and beyond and been so great! It’s such a relief to know that they’re always there to help with any questions and to know your belongings are clean and safe.

N/A · 20 September 2026

★★★★★ 5/5

Trustpilot

Andriana Enfield

We have been storing here for over a year now our business has been growing and In need of bigger space which Andriana was able to provide at a good price, also needed 24hour access as im a DJ and do events. Andriana has been a pleasure to deal with there has been occasions where the gate stopped working and she came in at early hours to open up the store for us to put our stock back in. Would highly recommend anyone that’s looking for a storage facility for their business in Enfield area.

Jerome · 12 May 2023