Trusted Agent profile · London
★★★★★
1,792 reviews across 2 platforms
666-678 Garratt Lane, London, SW17 0NP
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in London, at 666-678 Garratt Lane, is rated 4.9 out of 5 across 1,792 reviews on two platforms, including 157 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were very pleased with our storage…
We were very pleased with our storage hire from Cinch. We choose to rent a container therefore the access times were very flexible. Highly recommend Cinch!
Thank you for the great feedback. Really appreciate it and hopefully we can help again in the future if you ever need us.
5/5
GoogleMy first experience using a storage unit and Cinch didn't disappoint. Dylan and Rob were so helpful, setting up my account etc. was extremely easy and access to my unit was simple even with a 7 month old baby in tow. I always managed to park outside easily to drop stuff off or pick stuff up. It made the transition of moving house a bit more stress free!
5/5
TrustpilotI recently used Cinch Self Storage and…
I recently used Cinch Self Storage and couldn’t be happier with the service. From start to finish, the experience was seamless. The staff were friendly, professional, and always ready to help with any questions I had.The facility was clean, secure, and well-organized, giving me complete peace of mind that my belongings were in safe hands. The process of accessing my unit was straightforward, and I appreciated the extended access hours.Pricing was competitive, and I felt like I got great value for money. If you’re looking for a hassle-free storage solution, I highly recommend Cinch Self Storage.
5/5
TrustpilotMy whole experience with Cinch storage…
My whole experience with Cinch storage Newbury has been brilliant Drew & Peter have made the experience great. I was shown around the storage units to understand the size I might need I was helped all through the process and yesterday I was advised I’m getting a refund for the storage time I no longer need. Thank you guys I would recommend them to anyone very compatible prices too. Well done
Hi Debbie,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotVery impressed with my experience with…
Very impressed with my experience with Andriana in the Enfield. She has helped with van removal to finding the best storage size to suit my needs. We have had storage before with another company and moved over to Enfield because the store is clean and the atmosphere is very warm and welcoming. The girls always have a smile on their faces and very quick at responding back to questions. Store is run very well 👍🏼
Hi Lauren,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotExcellent people!
Excellent storage unit in great location for me. The reception agents, Matt and Fraser in particular, went out of their way to make my visit there a really good experience, especially as I was having problems with my removal company. Fraser helped with negotiating difficulties with the removal men, and Matt was an angel in allowing me to scan some extremely important documents to my solicitor. Always friendly and helpful over the phone. Would highly recommend Cinch to anyone wanting a clean, dry, secure unit, with knowledgeable abd hepful staff.
5/5
TrustpilotVery happy with Cinch
Very happy with Cinch, Staff are very helpful, facilities are very clean never had any problems, I would recommend Cinch to my any one needing storage.
Thank you for the 5 stars! We’re really pleased to hear you received the friendly and helpful service we always aim to provide.
5/5
TrustpilotCinch Chippenham
Took storage out with the Chippenham Branch with Andrew and Paul. Initially to declutter in preparation for house sale and then moving the last of our house in when our purchase didn't marry up on dates with our sale.Andrew has been amazing when we've needed to upgrade the size of our unit and then upgrade again on moving day when we realised we still had so much to bring in. On the actual day he organised a second unit for us and saved us a lot of stress.Very professionally operated and helpful, answering any queries quickly. Thank you so much for your assistance. We'll definitely use you again, should the need arise.
5/5
TrustpilotGreat Experience with Cinch Gillingham
Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Amy and James have been great - always on hand to answer questions and queries. Would highly recommend this facility and Amy and James. Will definitely use them again if the need arises. Check out was made really easy too.
5/5
TrustpilotExcellent customer experience
From my online research, I found out Cinch storage is the most affordable in sounthend and its environment.From my first walk in, Mark has been very helpful. He gave me the best package to suit what I needed. Mark kept in touch till the start date and he help with the delivery of my goods, made sure I was comfortable.Mark is professional in the delivery of services and I enjoyed 💯 good customer experience. I will definitely recommend Cinch storage and time, any day.
5/5
TrustpilotRunning a hectic glamping business & needing 24hr access
Been using Cinch storage in Southend on sea for 6 months for business use, I run a glamping business that's ridiculously busy in the summer months, Mark was very attentive to my storage needs & placed me on the ground floor with easy access, Plenty of trolleys, good parking, very clean toilets, floors and 2 new lifts installed recently, out of hours access via a unique key pad code and also a nice discount was applied on signing up, also my insurance was a lot cheeper than others in the area, I'm out of now season, so mark suggested I move upstairs & save myself quit a bit of money each month, going from 100squ ft to 50sq ft, Mark applied another discount as iv had a month out of work due to health reasons, which realy helped me out, I can't thank all the staff at Cinch, especially Mark who has gone above & beyond to help me out when Iv struggle financially & mentally, 110% would recommend this storage facility, cheapest by far and a great team of dedicated staff, Thank you guys Damian
5/5
TrustpilotYou have to use Cinch Brighton!
We recently used Cinch Self Storage in Brighton whilst we had a gap between houses, and its hands down one of the best experiences we've had not just for storage but for a service in general. The storage units are well equipped, clean and tidy, incredibly secure and they have all the accessories you could need to help ease the process of loading/unloading including trolleys and sack trucks etc. They also sell boxes, mattress protectors, bubble wrap etc at the cheapest we had seen it whilst moving house. The loading area is large and access is easy during open hours but also after hours too. We were really pleased with the unit we got and think it was incredible value for money. In addition, the customer service is second to none, Stuart looked after us from start to finish, was really communicative when booking and every time we came by to unload/load was on hand with a bottle of water or a cup of tea, or some friendly advice which was a god send after a stressful moving experience. We could not recommend Stuart and Cinch enough, and just wish we had more to store! Thanks Stuart!
Thank you for your incredibly kind 5* review of the Brighton store. It was our pleasure to assist you at a very difficult time for you.Enjoy your new home
5/5
TrustpilotA first-class and very professional experience from Cinch Storage in Woking.
From the outset, Craig and his team were friendly, polite and very helpful.My storage options were explained to me in detail along with the associated costs. All my questions, however trivial, were answered. The paperwork was minimal and completed quickly.Access to the facility and the storage unit was easy and security excellent. The whole facility was very clean, dry and well ventilated. A testament to the staff employed at the Woking facility.I cannot recommend Craig and his team at Cinch Storage in Woking, highly enough. Thank you.
5/5
Trustpilotgreat service
I needed a unit but wasn't sure in the size and duration. Andrew and Paul at Cinch in Chippenham were very helpful and made the process clear and simple. I was impressed with the service and the location was spot on for my requirements. I wouldn't hesitate to use them again or recommend them to others! Thanks Rich
Thank you so much for your glowing 5-star review! We're thrilled to hear that our storage services met and exceeded your expectations, providing you with the convenience and peace of mind you deserve.
5/5
TrustpilotTip Understand the size of your storage room !
Harriet was excellent in explaining the different sizes of room and costs , I had misunderstood the size of rooms and she pointed me in the right direction very quickly my tip for anyone else , is physically go and check the storage room size before you bring stuff to store , will save you a lot time and embarrassment !
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotCinch Leighton Buzzard
I could not rate the service given by the staff at Leighton Buzzards Cinch storage highly enough the whole team was very helpful and supportive while I was moving house. Jason, Aaron and Matthew made the whole experience was made less stressful and having the ability to get access to my stuff 24/7 allowed me to pop in and getting or drop things off whenever I needed to an added bonus. I'd defiantly recommend you to anyone needing storage for anything
Thankyou for an amazing 5* Damian! We really do enjoy being as helpful and supporting as we possibly can. I'm so pleased we were able to make things much less stressful for you.
5/5
TrustpilotStaff are great
Staff are great, set up good. Not much more I can say really - if you need storage I recommend this place
Really appreciate you taking the time to leave this review. Thank you very much.
5/5
GoogleGreat place - convenient and clean! Wonderful service! Thanks Rob and Drew
5/5
TrustpilotBecky, Lauren and the team at Cinch Storage Letchworth have always been incredibly helpful,
Becky, Lauren and the team at Cinch Storage Letchworth have always been incredibly helpful, friendly and lovely since I first started using a unit space earlier this year. They reply to emails very quickly, and they are always around at the unit for any queries, and always with a smile on their face. Thank you guys for being so wonderful. If you are looking for a unit space in Letchworth, Cinch is definitely a great place to go!
Thank you for your wonderful feedback on our brilliant team at Letchworth. We really appreciate the review. Best Wishes, Cinch Storage
5/5
GoogleVery good service and care by Rob and Dylan who were helpful at all times. Also they were very good at delivering the requirements I had too. Both were super friendly and had a lovely smile as well good chat. I would highly recommend everyone to use their service and enjoy the very good prices as well
4/5
TrustpilotAdditional charges everywhere
EDIT - after i posted this review, lauren called me, to offer her appologies personally, and asked if there was anything she could do to make my experience better, i was really greatful for her call and offer as moving house is very stressful and she could she that i wasnt having a good day, after her call i felt much beter abiut the service and the whole customer experience. she also offered to wave the fee which i greatly appreciated, thank you Lauren.Additional charges everywhere, be careful to read and re read the small print. They will harass you to leave card details, but don't mention that if you don't give 2 weeks notice of when you plan to leave even if its within your booked dates they will charge you a leaving fee .... what an outrageous joke. Reception staff are rarely at reception.
We are sorry hear you are dissatisfied with your experience, and you feel charges were unexpected. All potential charges are detailed within the terms and conditions prior to booking. We encourage all customers to review the terms and conditions prior to entering a contract. All customers are required to provide 2 weeks’ notice to vacate which is standard industry practise and store staff may be unavailable when attending to existing customers and providing store tours.We apologise again for your dissatisfaction. Please feel free to give us a call if there is anything we can do to improve your experience with Cinch. Thank you for your valued custom, the Letchworth team.
5/5
TrustpilotVery friendly staff always happy to…
Very friendly staff always happy to help and as a small business owner they made my experience so easy and access was the most important thing sometimes I needed to operate outside of office hours and on many occasions Jason, Aaron and Matt made that possible. Super friendly bunch and my equipment was always safe and secure. They always kept my parcels and deliveries safe for me too. If you’re looking for a storage facility don’t hesitate you’ve found everything you need with Cinch, Leighton Buzzard!
5/5
TrustpilotBest Staff & Price!!
Let me first start with how wonderful Nigel was. He made me feel very comfortable and gave me a FANTASTIC price to store my flat. Quick, easy and efficient. Just the way I like it. BEST price in the area. I wanna give more stars! I highly recommend this storage company as they made me feel very welcome :) one last thing, it’s very clean and tidy. They have my full trust in keeping my personal belongings safe.
Thank you Connor for taking the time to leave us this great 5* review. We do try to offer the best storage and service for a great price.Best WishesCinch Storage
5/5
Trustpilotgreat service
The lady that set up our storage and checked us in was great. Very helpful, efficient and knowledgeable. Would definatly recommend.
Thanks for the 5 stars! We’re delighted everything went well and that the team were able to make the whole process easy for you.
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Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
