Trusted Agent profile · London
★★★★★
2,808 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,808 reviews on two platforms, including 595 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRented a an apartment a few years back…
Rented a an apartment a few years back with Nishaad, he was definitely the most helpful. Nishaad did his best to secure the best place for my friends and I, and made the procedure run very smoothly.
Thank you for sharing Aya!
5/5
TrustpilotExcellent service from Tamara Price
Excellent service from Tamara Price. Tenacious and professional.
Hi Colin, we really appreciate the feedback for Tamara and happy to hear she's provided you with excellent service as always. Please do let us know if you need anything else. Best wishes!
5/5
TrustpilotChestertons South West Lettings - Sebastian
Excellent customer service, polite and helpful.Sebastian did an absolutely amazing job - answered all our questions, introduced us to a landlord and managed to organise two additional viewings on the same day helping us to find a perfect flat.Great work
Thank you for sharing!
5/5
TrustpilotDelphine was great
Delphine helped us find a flat, and she was great! So helpful, communicative, and patient. I really appreciated how hard she worked to get us the flat we wanted the most.
We're so happy to hear Delphine helped you secure your dream apartment! Wishing you all the health and happiness in your new home.
5/5
TrustpilotProfessional, compassionate and helpful!
Professional, compassionate and helpful! Emma, and the team, have gone above and beyond to help me in a complex situation. Moving can very stressful, so having good agents makes a world of difference! Thanks again 😊
Thank you for the wonderful review, we are so pleased that Emma managed to take some of the stress out of the move!
1/5
TrustpilotSimply disgraceful...
The worst estate agents we've ever had the pleasure of dealing with. We rented a flat through Chesterton early last year. Took them more than 11 months to arrange for a broken fan coil to be fixed even though we kept on calling and emailing them few times every month about the issue. Now, we've had an electrical issue in the flat for three months and it doesn't look like they will get to fixing it any more quickly! They seem to be incapable of doing anything! No matter how small!Mid-December, as our third rent period was coming up, we informed Chesterton that we will only extend our stay if they were to fix the fan coil unit which hadn't been fixed for almost a year, they fix the electrical fault and replace our mattresses. In January we were promised that if we extended our stay, we would get everything we asked for. Finally the fan coil unit got fixed after more than 11 months. After contacting them almost every week, they finally sent us new mattresses which were delivered by 21st of February. As of today, the 13th of March, the old mattresses haven't been removed yet! Every day we are told a new story and still have two king size mattresses in our corridor blocking it. Also, earlier today, the 13th of March, the electricians informed me that more than two weeks ago they gave Chesterton their assessment and recommendation and they're still waiting for Chesterton's go ahead. Let's see how much longer this would take!
5/5
TrustpilotChestertons's e-signature application…
Chestertons's e-signature application is tremendously helpful so that landlords and tenants can access the documents anywhere and sign to complete the agreements anytime.
1/5
TrustpilotVery poor experience
Very poor experience. Bradley Jenkins, the agent, is solely concerned with signing the deal but not interested in assisting in any way after the move in. The day we moved in, the property had not been cleaned, the furniture we agreed to was not all there, and to top it off, there was no hot water. When I called Bradley to ask for assistance he basically said it wasn't his problem any more.
5/5
TrustpilotExtremely pleased with Roni
Extremely pleased with Roni and her efforts for helping me find a flat in the location I intended to. She ensured all of my needs were met and really cared about what I was looking for.
Thank you for your review! We are so pleased to hear this.
5/5
TrustpilotI had a wonderful experience with
I had a wonderful experience with Akikur Rahman he was so helpful with the whole process of renting my property from the start to finish. Very responsive and knew the market inside out. Highly recommend!
Thank you for the 5 stars
5/5
GoogleAshley and his team at Chestertons was brilliant. They let my property for over what I was expecting and within 2 weeks. Will happily recommend them. Absolutely brilliant. Thank you very much.
5/5
GoogleWe have been dealing with Chesterton for a while and through a couple of unfortunate aborted sales and they have been extraordinarily patient, supportive and professional. We have just been informed that contracts have been finally exchanged on a very tricky sale and Guy Morgan who dealt with it has been impressive throughout. We are now with Dean Tomlison for an important purchase and he has been a gem throughout the search and initial negotiation process - I hope I do not get disappointed later on! But I can safely recommend the agency as a whole - they are very experienced and consistently generous with time and advice. You get the feeling they are still passionate about their job and this clearly makes a difference.
5/5
GoogleAmazing agency! Our flat had been on the market for 2 years with two other agencies with not much happening. We decided to change agent and try Chestertons. After one week only on the market we had 3 competing offers and one week later we accepter one of the offers that was well above the asking price. Chestertons guys were so helpful all along the way, so dynamic, available and guided us very well across the 3 different offers. I would definitely use them again in the future. This agency is just amazing!!
5/5
TrustpilotAngelina Malinina did a good job of…
Angelina Malinina did a good job of fixing the issues we had with the flat we are letting.
Thank you for taking the time to leave a review for Angelina. We're delighted to hear she assisted you with your property. Should you need anything else, please let us know!
1/5
TrustpilotThe agent force an cancellation on us…
The agent force an cancellation on us even the agent was at fault.
Hi Bo, we're sorry to see you have left this review. In order for us to look into this further, we have sent you a request via Trustpilot for more details. Please do complete this at your earliest convenience.
5/5
TrustpilotChestertons let a property for me…
Chestertons let a property for me recently. Gary and Josh provided a personal service with excellent attention to detail and despite a tight timescale nothing felt pressured but everything was delivered to a high standard.Highly recommended.
Thank you for sharing your experience Wendy!
5/5
TrustpilotExcellent service during the whole…
Excellent service during the whole process of renting, not only visiting the properties, but after with the paperwork and relationship with the landlady. Very recommendable.
Hi there,We're incredibly pleased to hear how our team was able to provide an excellent service! We wish you all the best, and please do get in touch if you need any further assistance.
1/5
TrustpilotTerrible Experience
Awful agency with zero regard for tenants privacy, rights, or common courtesy. Extremely negative experience with them. Avoid at all costs. I would never consider them to purchase a house after their complete disregard for customer service to tenants.
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously, and would like the opportunity to discuss your comments with you further. Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.Thanks.
1/5
TrustpilotWorst experience with this agency
Very bad experience with this agency. They promise the moon, but once you've signed with them is it the complete opposite, and they'll simply ignore you when you need them.
Hello Paul, Thank you so much for leaving this review, we are incredibly sorry to hear about your frustrations. We take client dissatisfaction very seriously and are keen to look into this for you. Please can you respond to the Information Request we’ve just sent you so that we are able to investigate further.Updated Reply:Hi Paul, Thank you for your patience whilst we looked in to this for you. You should have received a response from your Property Manager regarding matters that you flagged, these should now be in the process of being resolved. We sincerely apologise if you have felt neglected - it's certainly not how we want our clients to feel. Please do not hesitate to get in touch if you need any further assistance.
4/5
TrustpilotDo a good job
Have worked with them to manage 3 properties in London for 3 years. They are professional, efficient and responsive.
Thank you for the lovely review
1/5
TrustpilotDon’t go with Chestertons or you’ll…
Don’t go with Chestertons or you’ll regret it. 4 renegotiations, to be told a week before I move for work purposes it’s not worked out. Horrible service, pressure sales, texts at 1am. Wouldn’t recommend to my worst enemy.
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotExtremely helpful
Extremely helpful, organized and efficient
Hi Svetlana, thank you for your kind feedback. We really appreciate hearing this. If you need anything else, do let the team know. Wishing you all the best!
5/5
TrustpilotVery professional service
Very professional service, organised and friendly.
Dear Ivana,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your feedback.
5/5
TrustpilotThe entire team of Chestertons in…
The entire team of Chestertons in SW11,Battersea has been wonderful specially Camillo who helped my PWM's clients to fulfill their needs, thank you.
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