Trusted Agent profile · London
★★★★★
2,808 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,808 reviews on two platforms, including 595 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThey rent my flat out brilliantly
They rent my flat out brilliantly - I do literally nothing and everything is sorted for me. Rent on time and they're charming.
Hi Dominic, we really appreciate your feedback and thank you for choosing Chestertons to manage your flat. If you need anything else, we're only a phone call or email away.
1/5
TrustpilotIf i could rate zero i would
If i could rate zero i would. They are completely negligent. Ive never wished to sue anyone before dealing with this company. Now, I want to sue all of them.
Hi Melissa,Thank you for taking the time to leave a review. We're sorry hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
1/5
GoogleThey provide very poor services. They never got anything on time when we asked them to handle our request. But if they needed anything from us, they expected us to get back to them ASAP, like within 30 minutes...Why would it take days for us to get a respond from them then? Before we decided to take the property, they told us that a parking area would be included in the flat initially, which turned out to be wrong. So the agent said they wouldn't charge their commission, but sneakily they included it in the initial payment. I wanted it back, but given it'd take so long to get a response from them and it's very frustrating and irritating, I decided not to raise the point. Now I wish I did that because there was another upsetting event caused by them. So when I moved out from the flat, my flatmate found a new tenant and the landlord was very happy with the new person. We contacted the agent and asked for a tenancy swap. No one answered to our request for weeks and in the end they told us it would take them 6 weeks to process a tenancy swap request. It's been over 4 months and they still haven't done it. Maybe estate agencies are all the same, but I really don't recommend this agency.NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotTom H of the South Ken office is…
Tom H of the South Ken office is excellent. He is incredibly helpful, proactive, charming and an excellent negotiator. Nothing is too much trouble for him, and he really made the whole letting process seamless and stress-free. Thank you!
Thank you for the wonderful review!
5/5
TrustpilotJasmine Birungi has been really helpful…
Jasmine Birungi has been really helpful in negotiating and processing our tenancy agreement in Kew. Her professional manner is impeccable and she is super friendly and approachable.
5/5
TrustpilotVery responsive
Very responsive, personable and knowledgeable regarding the local market. Represented our interests well and didn’t just keep eyes on the commission. Super professional, organised and diligent.
Thank you for the 5 star review Mark!
5/5
TrustpilotExcellent service helped out me and my…
Excellent service helped out me and my family very much and I’m grateful. Very much trustworthy
Hi John, we appreciate you taking the time to leave a review and thank you for your feedback. We're delighted to hear that you found us trustworthy and we were able to help you and your family. Let us know if you need anything else in the future!
5/5
TrustpilotMy first impressions of Isaiah Samuels…
My first impressions of Isaiah Samuels who has just started managing my rental flat are very good.
Hi Robert, thank you for sharing your experience with Isaiah, he'll be delighted to read this. Please feel free to reach out to him if you need anything else. Best wishes!
5/5
TrustpilotHighly Recommend Tamara
Tamara Price at Chestertons South West Lettings, was really helpful, informative and knowledge about the market and properties and have great advice about the offer process. She was great at communicating and always very friendly.
Thank you for the 5 star review Zofia
5/5
TrustpilotWe have had the best experience with…
We have had the best experience with Rowland Blackmore from Chestertons throughout our whole process. As internationals moving to London in Covid times several things were more challenging than usual. Rowland helped us in a superb way with great service orientation and pragmatism.
Thank you so much for the glowing review
1/5
TrustpilotHopeless
Met this gentleman on Friday Sefik Ascieli from Harbour exchange office, he finally arrived 15mins late, no contact nothing to warn me, was looking at a place for 3,750 per month needed work so he was going to call the landlord and call me at 3pm, no call so I chased the following day, no response chased again today nothing, it should not be this hard to spend in excess of 45k per year. Rude, hopeless, waste of my time they deserve their reputation
5/5
TrustpilotTamara was great
Tamara was great - moved really quickly on our behalf in a difficult and brutal market. From offer acceptance was equally as helpful. Always felt totally informed.
5/5
Trustpilotquick and easy moving process
Jess at the wandsworth branch got me into my new flat in about 4 days flat. ( pun intended ). she was very quick to communicate any updates and the whole process was very smooth and easy
Thanks for the wonderful review
5/5
TrustpilotLettings Agents at Chestertons South Ken
Hi:Lettings agents (abbi, Akki, cory) were amazing - very efficient, transparent and hard working. They obtained me a great long term tenant for my flat in quick time.Cheers, Rubin
Hi Rubin,It's fantastic to hear how our South Kensington team were able to offer such an efficient service! Thank you for taking the time to leave this review, and please do reach out if you need any further assistance.
5/5
TrustpilotWonderful work
Juliette has made a wonderful work !
Hi Antoine, thank you for leaving a review. Wishing you all the best for the future!
5/5
GoogleZoe helped me to find a flat when I first arrived in London. Zoe was extremely professional, courteous and prompt in all communications, and didn't miss a thing! I would highly recommend Zoe.
5/5
GoogleJulia and the Chestertons team were fabulous to work with. Even through challenges, Julia was there for us quickly and professionally. I couldn't recommend her enough. Thanks for your help finding our home!!!
5/5
TrustpilotI give a five star rating to Xiaoyi Fan
I give a five star rating to Chestertons for my property manager Xiaoyi Fan. She is always very helpful with flat issues
Hi LouLou, thank you for taking the time to provide us with this feedback, Xiaoyi will be happy to hear this. Should you need anything else, please let her know.
5/5
TrustpilotThe team at Chesterton’s were really…
The team at Chesterton’s were really responsive and helpful. They were able to find great tenants for us and were really supportive throughout. It was a pleasure working with everyone on the Fulham team.
Thanks so much for this feedback Nat - we are delighted to hear that the Fulham team were able to help you find your tenants. Don't hesitate to get in touch if you need any further assistance!
5/5
TrustpilotAiste K was very professional
Aiste K was very professional, thorough, and responsive. The entire process was smooth and the communication was great. Will come back when back in the market!
Hi David, thanks for your feedback! Aiste will be delighted to hear this, wishing you all the best for the future!
1/5
TrustpilotRun!
Letting company is ok. The management service Is terribly slow, unprofessional, their attitude is the rudest I have ever ever experienced. They are entitled.Lot of issues.Run!
Hi Claudia, we're sorry to see you have left us this rating. In order for us to investigate this further for you, please do respond to the Trustpilot request we have sent you for further details. This will allow us to follow up with the relevant department. We look forward to hearing from you.
5/5
TrustpilotPrompt and efficient service by Amanda
Prompt and efficient service by Amanda. Am very satisfied
Hi Cecilia, thank you for taking the time to leave a review for Amanda, she'll be delighted to see this. Best wishes!
5/5
TrustpilotBrilliant Chesterons.
I have really enjoyed working with Stav from Chesterston. He is incredibly helpful, accommodating and goes above and beyond the call of duty. I have truly had a wonderful experience and highly recommend Chestertons for all your property needs.
We are so pleased to hear this! Thanks for sharing.
5/5
TrustpilotGreat experiencing working with Ronan
Ronan helped us find our new apartment in our dream area. He listened to what we wanted and found us a lovely place so quickly and effectively. He has made our experience so smooth and stress-free!
Thank you for sharing!
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