Trusted Agent profile · London
★★★★★
1,568 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,568 reviews on two platforms, including 294 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGladys Kiala
I want to commend Gladys Kiala, Renewals Negotiator at ChaseEvans, for her exceptional assistance in renewing our flat contract. Her approach was remarkably straightforward, demonstrating a deep understanding of our needs. Gladys executed the process with impressive efficiency, making the entire renewal experience seamless and stress-free. Highly recommended for her professionalism and dedication.
1/5
GoogleLow efficiency of dealing with any problems when we move in. Not helpful at all after we pay the rent. When we move in, no cleaning done! lots of things damaged! I have sent emails to let them know the problems, they ignored my emails at all and even let us to pay those damage after check out. During the living, We have to contact the facility companies to fix the problems. They always delayed every problems we face within our house. I have called them more than 10 times every day to let them come to check the washing machine. But high efficiency on making contracts to get money! In addition to these, they delayed the deposit return process and they deducted our deposit for no reasons at all. I have tried many ways to claim for unfairness, but they just ignored them every time! I feel hopeless to this company. DO NOT COME HERE! Trust me! FXXK YOU, CHASE EVANS.
1/5
GoogleTaking over 6 months to return deposit. Not professional, not responsive. I dont suggest anyone use this agency as they are unprofessional and they dont take their costumers seriously. They have violated my contract entered the property 2 days before the check out day and collected the keys without my permission or notice. They made it impossible for the cleaning team I arranged to enter the property and later on charged me £300 for the cleaning not taking place which they had caused. I was kept responsible for their violation of the contract and their lack of communication and professionalism. I have lost £570 on cleaning of a 1 bed flat. And I have refered this deposit to TDS as well as making a money claim at small claims court. They will take 5 weeks to respond to an email. Saying “you will get your deposit shortly” every single week. For HALF A YEAR. Another additional info you should keep in mind is that they wont check their properties. When i moved in the closet, chairs, shower head, balcony door main emterence door was all broken and damaged. The balcony door fully dismantled and fell on me. So if you are making the mistake of renting from this agency make sure you check everything because later on you will be charged. you had no right to enter the property and collect my keys BEFORE THE END OF THE TENANCY. Honestly there are better estate agencies out there, that won’t treat you like this. When you have a late payment they absolutely lose their minds but it’s absolutely ok for them to steal from you and to take months to return deposit. I really hope they eventually reply to my lawyer at least. Because this is just unacceptable! Just a warning for people out there!
5/5
TrustpilotGreat Work From the Agent
Molly Pariyanukul, renewals agent, ran the tenancy renewal process as smooth as possible, which saved us a lot of time and nerve. Impeccable work.
Thank you for your review Paul, glad to hear Molly could help you.
5/5
TrustpilotThe agency is efficient
The agency is efficient, professional and polite. I would like to thank my property manager Ade Taylor east property manager for his quick and efficient work in resolving issues with the property.Thank you
Thank you for your review, glad to hear Ade could help you.
5/5
TrustpilotExceptional service from Molly .Great…
Exceptional service from Molly .Great communication and attentive .A great asset to Chase Evans .
Thank you for your review Thao, glad to hear Molly could help you.
4/5
TrustpilotThe 2 years rental period of our…
The 2 years rental period of our property will end on 07 Aug 2022.Chasevans - Kin Lee can provide the current marketingprice very fast & proceed to negotiate on the rental with our tenant to achieve GBP4500 per month.
Thank you for your review Emily, glad to hear Kin could help you.
5/5
TrustpilotGreat service
We've had a great experience with Chase Evans' property management. Xin Guo has managed our property. He has handled all our queries with diligence and efficiency. Property maintenance issues have been dealt with promptly and in a professional way.
Thank you for your review Ella, that's great to hear.
5/5
TrustpilotGood service
Hanna gave me a great experience with fast replies and good service. highly recommended！
That's great to hear, thank you for your review.
5/5
TrustpilotAurora Li was a consummate professional…
Aurora Li was a consummate professional and ensured a smooth and worry free process!
Thank you for your review Aman, glad to hear Aurora could help you.
5/5
TrustpilotQuick and easy to deal with Kin Lee
Great job to process my let contract.Quick and easy to deal with Kin Lee.
Thank you for your review Simon, glad to hear Kin could help you.
5/5
TrustpilotGood communication with speedy reply…
Good communication with speedy reply and advice by Kin Lee
Thank you Cecilia for your review, that's great to hear.
5/5
TrustpilotGood service, reliable
I have been using Chaseevans for more than 8 years, they have been providing a tremendously well service on letting my apartment out. Highly recommended.
Thank you for your review Tory, that’s great to hear.
5/5
TrustpilotMany thanks to Madison Feng
Madison helped us re-let our flat. We were deeply impressed with his diligence and excellent customer service. He and his colleagues made the whole process very straightforward and were available to help the entire time.
Thank you for your review, glad to hear Madison could help you.
5/5
TrustpilotGood attitude for the cooperation
Good attitude for the cooperation, very reasonable for helping us
Thank you for your review Yu.
5/5
TrustpilotReally efficient help from Zhao and…
Really efficient help from Zhao and VIP/Multi Team. Bed was broken and was no trouble to get a new one for me.
5/5
TrustpilotValerio is the best, Great communication and great customer…
Great communication and great customer care, Valerio assisted me, he tried in all the possible ways to find the right house for me, he has been very patient and really really helpful, highly recommended.
Thank you for your review Eros, glad to hear Valerio could help you.
4/5
TrustpilotHad two property managers with chase…
Had two property managers with chase evans and both been very helpful. On the other hand, their negotiator is probably below the average of the industry, shows not interest in negotiating, simply answering no all the time.
Thank you for your review, that’s great to hear and we are sorry to hear you were disappointed with your experience with the negotiator, We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleThey have been made efficient and excellent works for me, really appreciated their help and effort !
Dear Henry Liu, Thank you so much for taking time to review our services. All the best. Chase Evans.
5/5
TrustpilotChase evans
Danish is lovely to work with and solves issues with ease. Attentive, helpful and excellent communication
5/5
TrustpilotExtremely Happy with the Property Management Team
The property management team at Chase Evans is second to none. Especially Mr. Murat, he has been extremely helpful with any request that I may have put up with him.Fantastic Work!
Thank you for your review Drishti, glad to hear Murat could help you.
5/5
TrustpilotOur property manager
Our property manager, Mr Danish Ashraf (East Property Management) was very helpful and answered our queries promptly when we needed further information in completing some documents requested by our tenants at 1113 LandmarkPinnacle.
Thank you for your review Mr Leung & Ms Chung, glad to hear Danish could help you.
5/5
TrustpilotI had a great experience with Dennis…
I had a great experience with Dennis Mak under Chase Evans property management.
Thank you for your review Cynthia, glad to hear Dennis could help you.
5/5
TrustpilotLaura Bergin from Chase Evans Property…
Laura Bergin from Chase Evans Property Management managed to help with my flush issue in an incredible timing. Great work! I would like to thank her for such a quick response to the incident. Congrats!
Thank you for your review Renata, glad to hear Laura could help you.
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