Chase Evans New Homes London reviews

★★★★★ 5/5

Trustpilot

Jimmy Cheung is very responsible

Jimmy Cheung is very responsible！

Yueying · 1 June 2026

★★★★★ 5/5

Trustpilot

Chase evans and Eric Pang :) Amazing

Eric Pang, very good guy, great service from him and everybody else at Chase evans. I really enjoyed living in this accomodation, if i move back to the UK I would be glad to go back to chase evans.

Nikola · 2 September 2026

★★★★★ 5/5

Google

Marlee originally showed us the flat that we have bought. We fell in love with it instantly. From the outset Marlee herself - and then Tony too - were helpful at every single stage of the process of buying. There were complexities - like that the seller was in another country. Marlee and Tony smoothed out the difficulties for us, even though, technically, they were acting for the seller. We felt assured that they were acting for us as well, and very genuinely. When we took possession of the flat, on Valentine's Day, my wife and I toasted the event with Marlee, after she had given us the keys and we walked into it for the first time as our own. Friends and family see it as a dream home. We could not be more grateful than we are to Chase Evans for their handling of the sale of it to us. We love everything about it.

Jonathan · 24 October 2023

★★★★★ 5/5

Google

I cannot recommend Tony Truong highly enough. From the first meeting, he was very professional, friendly and extremely knowledgeable. He gave us many tips and advice. I had a difficult and complicated sale and Tony went above and beyond to help. He was tireless in his efforts and did absolutely everything he could to assist. He provided regular updates and his communication was excellent. I was kept in the loop throughout the process and believe that without Tony chasing every party (there were a lot of people involved) the sale would not have gone through. I want to thank him for his hard work, persistence and being such an incredible estate agent. The rest of the team at Chase Evans were also always helpful, every time I was in the office and needed something witnessed or printed it was no problem at all and a pleasant experience. Do not hesitate to use Tony or Chase Evans to sell your property! If I could give a higher rating than 5 stars I definitely would.

Jennifer · 24 October 2023

★★★★★ 5/5

Trustpilot

Highly Recommend Chase Evans for their Excellent Service Quality

I have been with Chase Evans for the past several years and have had a very positive experience with Kin - our renewals manager. Kin has been very proactive and helpful with regards to our lease renewals. She has always responded very promptly to our queries and we handled any discussions with the landlord to our satisfaction. Overall I highly recommend Chase Evans for their professionalism and excellent quality of service.

Dhawal · 30 April 2024

★★★★★ 5/5

Trustpilot

Renewal of tenancy agreement

Renewal of tenancy agreement - Amruta Satia has been extremely helpful on this renewal with clear communication in terms of potential new guidance & renewal terms. In addition, her response is very timely and no ambiguity comments which to us is extremely important. Just hope that other Chase staff could follow her as an example.

Sue · 23 December 2025

★★★★★ 5/5

Trustpilot

Top class service!

A very special thank you to Kimberly Fernandes - she is absolutely brilliant! She is super diligent, proactive and very responsive. She was critical in getting repairs in our property done, and helped manage very unresponsive and difficult engineers. She took care of everything, making it a smooth and easy process for me. Overall, a brilliant service and you couldn’t ask for a better property manager! I highly recommend her and would like her to manage my account going forward.

Anonymous · 28 September 2023

★★★★★ 5/5

Trustpilot

Kimberly Goes Above and Beyond!

I had been struggling with a bathroom repair issue in my apartment for over a month, and the previous property manager was making little progress. However, Kimberly Fernandes from East Property Management stepped in as the new property manager and transformed my experience.Kimberly's promptness and ability to connect with the contractor were game-changers. She ensured the repairs were swiftly underway and didn't stop there. Kimberly personally supervised the process and maintained excellent communication throughout.What impressed me most was Kimberly's dedication even when I was on vacation. She kept me informed and ensured everything was in order upon my return.Thanks to Kimberly, my bathroom is now in perfect condition. Her efficiency, communication, and commitment make her an outstanding property manager. Thank you, Kimberly, for your exceptional support!

Girethar · 15 September 2023

★★★★★ 5/5

Trustpilot

Kin Lee was very helpful and responsive…

Kin Lee was very helpful and responsive throughout the process. Kin communicated clearly and always kept us updated. Really appreciate Kin's support!

Fiona · 26 August 2026

★★★★★ 5/5

Trustpilot

Good experience

I worked with Amruta and she was very helpful, nice and kind. It was a pleasure working with her throughout the tenancy replacement process and she made sure to address any concerns we had as well as do her best to expedite the process for us. It’s just the referencing process took way longer than we expected but that’s more of a referencing agency issue rather than a letting agency issue.

SR · 29 March 2024

★★★★★ 5/5

Trustpilot

Danish Ashraf from the VIP team has…

Danish Ashraf from the VIP team has been my point of contact estate agent throughout my renting experience with Chase Evans. He has been extremely responsive and supportive with all renting related queries and maintenance requests and there's never been any delay or issues with resolving any requests. Always a positive experience interacting with Danish and the team. The entire experience from moving in to moving out has been extremely smooth and easy..

Aditya · 17 February 2024

★★★★★ 5/5

Trustpilot

Trust. Respect. Excellent Advice.

We recently visited London to do a site visit for our investment property, and Ginny Pattni, Sales Manager, went above and beyond to take care of us. She took the time to drive us around the area, explained the up-and-coming developments, and gave us excellent advice that really helped us understand the market better. She clearly knows her work and carries herself with professionalism and genuine care. Most importantly, Ginny builds trust effortlessly, and we truly appreciate the time and effort she has dedicated to us. Highly recommended.

Josiah · 19 September 2025

★★★★★ 5/5

Google

Amr Amin was extremely accommodating and helpful! Thank you.

Farah · 9 April 2026

★★★★★ 5/5

Trustpilot

Kimberly Fernandes great service

Kimberly Fernandes has been keeping us updated with repairs following a fire at the flat that Chase Evans manage on our behalf. Kimberly has ensured that the tenants have been looked after as well as expediting the repairs for a new boiler. Kimberly has responded swiftly to any questions asked and has made sure that the contractors carried out the repairs as quickly as possible. Keeping us up to date throughout and ensuring we have peace of mind.

Mark · 19 October 2023

★★★★★ 5/5

Trustpilot

Helpful agent for first time buyer

I’m a first time buyer just starting my property search and Georgia Vitkute has been very helpful, proactive and easy to communicate with to arrange viewings. Georgia answered extra questions I’ve had about properties swiftly and quickly arranged a second viewing for a property I was particularly interested in. It’s been great working with Georgia and I’m sure we’ll be in touch throughout the rest of my search!

HC · 17 May 2024

★★★★★ 5/5

Trustpilot

Max Watson is a fantastic property manager

Max Watson is a fantastic property manager. He had brilliant communication skills between us as the tenants and the landlord. He was incredibly understanding, quick to respond and most importantly honest. Out of all the property managers that we had at Chase Evans (all of whom were great!) he was the best! Max only became our property manager later into our tenancy which is such a shame as we really valued him.

Sophie · 22 February 2024

★★★★★ 5/5

Trustpilot

Our experience as a buyer of a property…

Our experience as a buyer of a property marketed by Chase Evans was really pleasant, and we found the estate agents to be upfront and helpful throughout the buying process. Matthew Moloney in particular went above and beyond at multiple stages to keep us informed and advised, which was much appreciated!

John · 14 May 2026

★★★★★ 1/5

Trustpilot

Extremely poor communication and unprofessional service

Our experience with Chase Evans has been extremely disappointing from the beginning. As tenants, we have experienced consistently poor communication and an unacceptable standard of professionalism in the way our concerns and issues have been handled.

Jude · 24 August 2026

★★★★★ 5/5

Trustpilot

Helpful and friendly team

I was renting through Chase Evans in London. I hadn't had very good experience with letting agents but Chase Evans changed my impression.The team was very helpful and responsive from onboarding to maintenance of the property:- Office administrator Lisa Tang made sure I didn't miss out anything before move in.- Letting negotiator Kevin Chidi ensured everything had been alright before I moved in. He even rolled up his sleeves to clean the flat up a bit (which he's not supposed to).- Property manager Danish Ashraf/Vip team has been quick to address any maintenance issues. I got a faulty oven and he arranged for contractor to attend to it next day. Very efficient.I was able to move with as little fuss as possible. A big thanks from me to the amazing team they have!

Thomas · 12 July 2023

★★★★★ 5/5

Trustpilot

Amazing experience with Chase Evans and Danish!

I got assigned a new property manager just a few days before my move and was quite worried on the processes. However, Danish Ashraf was super informative and helpful. He immediately called me as he received my email and cleared any queries I had regarding the flat, making me super confident with having Chase Evans and Danish managing my new rented property. He really listened to all my concerns and offered advice where he could and told me what next steps I should take in regards to moving in. He is also very helpful as I can reach out to him whenever there is an issue and get a prompt response. Can’t really ask more from my property manager!

Sambhav · 6 July 2023

★★★★★ 5/5

Trustpilot

Mint Mok was very helpful and…

Mint Mok was very helpful and supportive all the time of my tenancy via ChaseEvans :)

Jegak · 16 September 2026

★★★★★ 5/5

Google

I recently worked with Chase Evans for the letting of my property, and I’m very pleased with their service. Grant Walker and Shahid Miah were professional, responsive, and made the process straightforward. The team kept me well-informed, …

Philip · 16 June 2025

★★★★★ 1/5

Google

Viewed a flat with Shahid and travelled some distance to meet him there on time. Firstly, we couldn’t get into the building because the current tenants apparently hadn’t left the entrance fob. This should have been checked in advance. Shahid spent around 15, 20 minutes ringing every flat until someone eventually let us in which was a frustrating and unnecessary delay. Secondly, we liked the flat and submitted an offer above asking. Shahid then requested all our documents (passports, bank statements, etc.), which took time to compile. Then, at the last minute, we were told the landlord had increased the rent by £200pcm. Whilst I appreciate that landlords can change their mind, no accountability or apology was offered for the inconvenience caused which felt unprofessional given the time and effort we’d already put in. Overall, a disappointing experience. If we deal with Chase Evans in future, I hope things are handled in a more professional manner.

T · 16 August 2025

★★★★★ 5/5

Trustpilot

Danish is always quick to answer emails…

Danish is always quick to answer emails and to respond to calls. He is friendly and very helpful - when I was without hot water Danish very quickly found a repair team to fix my boiler.In the check out process of my rental, Danish sent clear communications and next steps so that I could get my deposit back fairly and quickly.

Elom · 26 July 2024