Trusted Agent profile · London
★★★★★
1,530 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,530 reviews on two platforms, including 265 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service, responses and problem solving!
Have been renting through Chase Evans for a few months now and very impressed with them - great customer service, responses, problem solving and very efficient too, especially Dainik.
5/5
GoogleHad a great and smooth experience renting an apartment! Nahida and Lisa were so nice and quick to get everything done. Really appreciate all the help!
Thank you for your review, glad to hear Nahida and Lisa could help you.
5/5
GoogleWe had a great experience with Chase Evans. Moving from Australia and Shahid & Lisa made this a very easy and trustworthy process. They were very accommodating, professional, and an incredibly streamlined experience.
Thank you for your review, glad to hear Shahid and Lisa could help you.
4/5
TrustpilotMolly Pariyanukul
Molly Pariyanukul, my renewal negotiator, is very helpful. She assisted me to renew the terms with my existing tenant. She always have good follow up and keep me update on the progress. That is the most important thing to any landlord. I only offer 4 stars because, other than Molly, I received not very satisfactory service from Chase Evans overall. below reply from Chase Evans is the reason they got 4 stars. Check the message before sending out!
Thank you for your review Molly, glad to hear Peggy could help you.
5/5
TrustpilotFantastic experience
We had a fantastic experience working with Ginny. She was incredibly responsive and always went the extra mile to ensure our completion date was met within the agreed timeframe. Thanks to her dedication, the whole process felt smooth and stress-free. I honestly don’t think it would have been the same without her support. She also recommended a solicitor she trusts, which turned out to be a great choice and helped everything progress efficiently. I’d highly recommend Ginny to anyone. Her professionalism and commitment made all the difference. Thank you, Ginny!
5/5
TrustpilotI'd like to say sincere Thank you to…
I'd like to say sincere Thank you to Georgia Vitkute for her commitment, dedication, attention to the details , responsiveness and understanding our needs! It was such a pleasure to work with, needless to say about timely and always precise communication that we had as well as huge assistance and comprehensive guidance we've been receiving from Georgia since November 2023 to go through quite long process of buying a property . But with Georgia's attitude and professionalism, calmness and positive attitude we managed it! Wishing Georgia success in her career path and in personal life:)!
Thank you for your review Maria, glad to hear Kimberly could help you.
5/5
GoogleExcellent service from start to finish. Nahida was incredibly helpful in securing our new flat without any hassle. She was friendly, professional and made sure our move-in process went smoothly. We’re really happy with the experience and would definitely recommend working with Nahida and the Chase Evans team!
Dear Jeanne, Many thanks for taking the time to review our services. We are delighted to hear that Nahida continue to deliver excellent service securing tenants for your properties. Thank you again.
5/5
TrustpilotI would highly recommend Matthew…
I would highly recommend Matthew Moloney for his open and honest approach when selling my father's property.
Thank you for your review, glad to hear Matthew could help you.
5/5
GoogleTony Truong and Daniel Thomas were very professional throughout the process of my purchase of flat. Right from the start, Daniel provided prompt response on all my queries on the flat. During the process, there were some complications and Tony was very proactive to help to sort out the issues and co-ordinate among the solicitors from both sellers and buyer to ensure a smooth completion. When Tony was on leave, Daniel took extra steps to follow-up and update me the status of all those outstanding repair works. They were fantastic.
Thank you for your review Panpy, glad to hear Tony and Daniel could help you.
5/5
TrustpilotGinny is a wonderful agent who made it…
Ginny is a wonderful agent who made it all possible for my dream to come through this year despite all odds, disappointment and feelings of hopelessness.She deserves a medal for her professionalism,words of encouragement and her vast knowledge of the Mortgage procedure and most importantly her patience and transparency.I will recommend her service a million times to anyone who needs such service in future.Ginny has this rare personality that makes me feel welcome and hopeful when I met her and it will linger in my memory for ever.
Thank you for your review Olubukola, glad to hear Ginny could help you.
1/5
TrustpilotThey don't seem to care about tenants
We are tenants for about 3 months now with Chase Evans. The renting process, paperwork, etc were all smooth and quick. We were also asked to leave a review. I suppose they know this part of the company is working very well and it explains why they have an excellent rating (4.8 stars at the time of writing this).However, the quality of service drops sharply once you are a tenant and the priority is to spend as little as possible. When we moved in Chase Evans have ordered a replacement sofa as the old one was flaking (faux leather). The new one came, made of different materials and of different style which would not be a problem, but the size of that was considerably smaller than the original one. We both have average bodies, not too tall or fat or anything like that. I have complained about this and the property manager has admitted that he never saw the property and "thought" this would be a good fit. After admitting his mistake he suggested we can have a replacement and pick another sofa. Eventually we got to the point where he was about to order a new one, when he dropped the question: "How much are we willing to contribute toward the sofa?" Excuse me, but what?! We are renting a furnished apartment, you admittedly made a mistake and you expect us to pay for that?There were some back and forth emails and calls. Generally the response time from the property manager was really long and no progress was made. I decided to complain through their Customer Services I wonder what the response to my review will be, because it seems the generic answer is "We take this kind of feedback very seriously, if you could please provide us with more information at customerservices[at]chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter."So I have filed a formal complaint and been through customer support already. They did an internal investigation. They missed a few points, interestingly all of then were misunderstood in away that benefits them. After correcting those they ensured me how understanding they are, but the core issue remains unresolved. Conveniently the investigation does not seem to cover anything that we discussed over the phone and unfortunately the property manager admitting his mistake is not in writing. (I suppose that is not a coincidence either.)The replacement sofa at the time of moving in was on sale and was advertised for under £300 and was the cheapest two-seater at the time. Plus I imagine they might get that cheaper as they order many of these (and possibly other furniture too) from them. FYI, I found the exact same replacement sofa at another company who are posing as one of the top furniture provider for social housing. Never mind we spend a huge amount on rent, Chase Evans gives us the same furniture.Another issue they simply dismissed was when I highlighted that some of the internet wall sockets in the rooms were not working. Instead of sending a technician to investigate/fix they said it is the internet providers responsibility. That is certainly not true, they are only responsible for the external internet connection + router. Based on the sofa experience I found it easier to spend time and money on a not so nice but at least working solution that I could do myself.TL/DR:Onboarding: Quick and smooth process.Property management: Not resolving issues, deflecting responsibility, if they have no option but to pay for something they go for the cheapest option, no consideration for tenantsCustomer support: They investigate themselves. What did I even expect to happen.I feel we were misled and weren't treated fairly.
Hi Tamas, I have passed this onto our head of property management to investigate and will contact you shortly.
5/5
GoogleI had a great experience with Chase Evans Aldgate. Amr Amin was incredibly kind, patient, and supportive throughout the whole process. He put in a lot of effort to find a property that truly suited my needs, and I ended up finding a place that I really love. Thank you so much, Amr!
Hi Yoonjo, thank you for taking the time to leave a review for us at Chase Evans Estate & Letting Agents. We're happy Amr could meet your expectations!
5/5
GoogleWe have worked with Valerio Chase on multiple rental cases, and he has always been supportive and reliable. From arranging viewings to confirming application details, Valerio communicates clearly and helps move things forward smoothly.
Thank you for your review, glad to hear Valerio could help you.
5/5
TrustpilotMs.Ginny at Chase Evans setting benchmarks
Chase Evans are a bunch of very professional realtors who are punctual considerate and very knowledgeable about the property they are selling. I have always recommended Ms.Ginny among my circle whoever is looking for a sale/purchase in and around London. Ms.Ginny is in the business for very long and that quite evident in the way she presents properties to prospective buyers. She knows most details and even if she doesn't, she promptly gets back to the prospective purchaser after getting the details. A very empathetic woman who believes in a house meeting the emotional personality of buyers rather than just selling brick and mortar. Any buyer/ seller in her hands are lucky and more importantly safe.
Thank you for your review Mugun, glad to hear Ginny could help you.
5/5
TrustpilotMax Watson the saviour!
During our tenancy, we had one property manager who assisted us. Prior to the tenancy coming to an end he informed us he was going to leave, which we understood. When our tenancy ended we didn't receive any news or updates from Chase Evans or any other property manager until I decided to call Chase Evans myself. On the phone they told me no one else had been assigned to us, so on that day they told us that Max Watson would be now placed in charge of the overview of our end of the tenancy agreement. Needless to say Max was superb in giving us feedback as well as speeding up the checkout and deposit release process, by chasing the landlords in regards to reviewing the inventory checkout information and giving us an update. He also helped us negotiate with the landlords on some damages that were out of our control (water leakage/mould) as these occurred either during our tenancy, which was reported to our previous Property Manager (who didn't end up registering these incidents on the property portal because he forgot I guess), or while we were moving things away from the property ahead of our move out date. Max has been highly efficient with explanations, updates and again, communication between us and the landlord. After Max took charge of things, the inventory checkout process was speedy, efficient and great!If we could have chosen our property manager since the start, it would have been Max for sure :)
Thank you for your review Luca, glad to hear Max could help you.
5/5
TrustpilotGreat experience throughout
I have been a tenant through Chase Evans for more than 3 years now and I would like to highly commend the entire team at Chase Evans for a very smooth experience right from viewings, prompt property management and to end of tenancy precessing.Special thanks to Aurora Li and Chase Evans Property management team for taking care of every detail and taking hassle out of end of tenancy process and their efforts in reaching to an amicable solution in deposit return process!!
Thank you for your review Sameer, glad to hear Aurora could help you.
5/5
TrustpilotAppreciation to my agents (Mint Mok & Max Watson)
My management agent is Mint Mok. She is very responsible and always responds to my requests within 2 days. Her response is thoughtful and in sufficient details for me to understand. She puts in lots of effort to keep her work at a very high standard while maintaining a good working with her clients. Her supevisor, Max Watson, is also very helpful and willing to offer help at the times, especially when more challenging issues arise.
5/5
TrustpilotAbsolute pleasure to deal with! Extremely professional, organised and efficient!
My experience with Chase Evans has been excellent since I began renting with them in 2021. This year, renewing my contract with Camille has been streamlined and amazing. In a city like London, where finding properties and agents who provide value is extremely difficult, I consider myself fortunate to have found both. Camille made my renewal process a breeze; her expertise and ability to liaise with my landlord quickly made it easier and smoother than my experiences with other agents. I’m extremely happy with her help and hope to continue using Chase Evans in the long term! 5* service!
Thank you for your review Joe, glad to hear Camille could help you.
5/5
TrustpilotKin is really professional and helpful…
Kin is really professional and helpful to renew the tenancy agreement with updating me the information related to latest Renters’ Rights Act. I was well acknowledged the changes.
5/5
TrustpilotKin Lee has been fantastic in helping…
Kin Lee has been fantastic in helping manage relationship with the landlord and for our other tenancy requirements. Thanks a ton! I would def recommend
5/5
TrustpilotGladys was so helpful and understanding…
Gladys was so helpful and understanding of my requests. I asked to be able to extend the deadline for the payment and she was able to accommodate me. I also wanted to test that I had the right account by first sending a small sum, and she was patient and understanding about that too. She was also able to answer any questions I had and communicated in a time efficient way.
Thank you for your review Gloria, glad to hear Gladys could help you.
5/5
TrustpilotKin Lee was our coordinator and he did…
Kin Lee was our coordinator and he did a great job!
Thank you for your review, glad to hear kin could help you.
5/5
GoogleI have used Chase Evans for the past two years of renting a flat and had a great experience with both Nahida and Lisa. Nahida was extremely helpful in putting forward our offer and keeping us updated throughout the process. I would highly …
Dear Joanna, Many thanks for taking the time to review our services. We are delighted to hear that Nahida and Lisa continue to deliver excellent service securing tenants for your properties. Thank you again.
5/5
TrustpilotGreat experience with chase evans…
My experience with chase Evans was perfect. From securing the property to leaving I felt the staff made everything as easy as possible, trying to make it as swift as they could. My property manager Max Watson was also very helpful, during my time at the property he would really quickly respond to any issues I had and resolve them as fast as he could. I would definitely recommend using chase evans simply based on customer service alone.
Thank you for your review Adam, glad to hear Max could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Evans New Homes's London office has 1,530 reviews across two platforms: 265 on Google, 1,265 on Trustpilot (across the whole business).
Chase Evans New Homes London is rated 4.7 out of 5 across all 1,530 reviews, and 4.2 out of 5 on Google from 265 reviews.
Chase Evans New Homes London, 122 Whitechapel High Street, London, E1 7PT.
