Trusted Agent profile · London
★★★★★
1,568 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,568 reviews on two platforms, including 294 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleQuite pleased with the service. Tasif was very helpful through the process, as well as proactive and responsive.PositiveProfessionalism
Thank you for taking time to review our services at City & Aldgate. Any problem, please contact your property manager or the agent himself. All the best.
1/5
GoogleWorst lettings agency ever used. The lettings negotiator was extremely rude to my father from day 1 which is disgusting. The company made up charges and removed them without landlord permission which ended up in the property manager getting fired. They use overpriced inventory and cleaning companies which are founded and run by previous Chase Evans staff. Complete scam. Avoid at all costs.NegativeResponsiveness, Quality, Professionalism, Value
Dear Mr Johnson, We are very sorry for the experience you have had and for rather questionable and serious accusations you were compelled to place here publicly. We wish you all the best in the future process of renting. Chase Evans Marketing team
1/5
Trustpilotplease do not choose chase evans
please do not choose chase evans, especially if you are a french tenant. I will not make a long comment because I have already lost enough time and money trying to sort out problems with this agency. Always very courteous but without any efficiency or benevolence and totally disingenuousThis comment after 8 months of renting and problems
Thank you Alexis for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotI did some viewings with Victoria Li
I did some viewings with Victoria Li. She has been really supportive and friendly. She offered me professional service.
1/5
TrustpilotBeware! Will withhold deposits unjustifiably
We rented a flat with CE from Feb 19 until Jan 23. Generally CE were responsive when it came to maintenance issues and the move-in process was fine. However, it is very well documented within the London market that moving out of rental properties can be problematic. For this reason we did everything we needed to do and got the flat professionally cleaned by a company recommended by CE and actually left the flat in a better condition than we moved in (confirmed with the check out report!) The professional cleaners (which was expensive!!) didn’t even clean all the cobwebs that had gathered in certain areas. Certainly not expected when paying premium for a cleaning company recommended by CE who “clean to their check out standards”. When we received the check out report it was noted that while one of the blinds worked fine the blind cord had snapped and needed a new connector - we accepted this. We were floored to then receive an email saying 10% of our deposit was being withheld to repair this cord connector. From researching how much it would cost to correct, this amount was completely unjustifiable. We provided evidence of how much we thought it would be and gave them a counter offer which was declined. We were told to go to mydeposits and raise a dispute. We repeatedly asked CE to justify this cost which we never received. We also offered to fix it ourselves. We were just fobbed off and told to just raise a dispute which, we did. After four months mydeposits validated our argument that the amount they withheld was unreasonable and we will receive over half the withheld deposit money back. It turns out the amount was based upon a single figure from a contractor who didn’t even provide specifics in their email. CE should be ashamed of how this situation was dealt with and rethink how they deal with their contractors and who their contractors are as this was just a blatant money grab. London agencies have the reputation they do for a reason and CE solidify this reputation. Beware!!
5/5
TrustpilotSmooth communication and efficient…
Smooth communication and efficient services! Enjoyed professional and high quality services from different depts of the firm and special tks to Aurora Li from the head office for detailed work!
Thank you for your review Lin, glad to hear Aurora could help you.
5/5
TrustpilotMadison is responsive and attention
Madison is responsive and attention, pleasure to work with.
Thank you for your review Jimmy, glad to hear Madison could help you.
5/5
TrustpilotHad a fantastic experience with the…
Had a fantastic experience with the team at the Greenwich Office. They have made the entire rental process for all clients simple. We have never had any issues and they always go the extra mile to make sure they have provided an amazing experience. Always happy with the way Ahmad conducts himself, one of the best agents in London.
Thank you for your review, glad to hear Ahmad could help you.
5/5
TrustpilotChase Evans Property Management
I had a really pleasant experience with Chase Evans. I would like to express my gratitude to Edmond in the property management team. Edmond has helped us to smooth the checkout process. He has been extremely patient and we’ve had no problems with communication. I would highly recommend Chase Evans base on my experience.
Thank you for your review Borong, glad to hear Edmond could help you.
1/5
GoogleTerrible agency . Trying to scam you for money in every possible way. Only worried about landlords needs and don’t care about tenants at all! Stay away !!!
Thank you Khrystyna for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotWonderful experience with Aurora Li
My experience with miss Aurora Li was amazing. She is very polite, helped me to figure out all the questions needed, and always answers quickly.
Thank you for your review, glad to hear Aurora could help you.
5/5
TrustpilotI recently moved into a new property…
I recently moved into a new property and Kimberley Fernandes( East Property manager) turned out to be out properly manager. She is the sweetest and most helpful person I’ve ever met. Always there to listen to my problems and get it fixed.
Thank you for your review Amra, glad to hear Kimberly could help you.
5/5
TrustpilotThe service is efficient and helpful
The service is efficient and helpful. Thank you for Kin Lee's help and provided 5 star services with dealing with the renewal contract. Highly recommended!
Thank you for your review Jane, glad to hear Kin could help you.
4/5
TrustpilotThank you Ginny
Had a great experience with Ginny - she got the job done efficiently and we have our flat within three months from offer. She understood our needs very quickly and made the process very streamlined. Thank you very much!
Thank you for your review, glad to hear Ginny could help you.
5/5
TrustpilotI would like to thank chase evan for…
I would like to thank chase evan for his help in my stay in canary wharf, I had a great time and experience, especially with the help of Shannon, thanks
Thank you for your review Davotili, glad to hear Shannon could help you.
5/5
TrustpilotDanish Ashraf
Our property manager Danish Ashraf was super helpful in helping us with bills and other queries. Very professional and on time. We're grateful for his exceptional customer service.
5/5
TrustpilotHuge thanks to Kevin Hunter and Sharlene Richards
We have received an outstanding support from Mr. Kevin Hunter in helping us out to find an ideal for us place as well arranging the Tenancy Agreement and Ms Sharlene Richards of the Property team in tremendous help while we were settling down at the new place!!! Thank you so much!!!
Thank you for your review Natalia, glad to hear Kevin & Sharlene could help you.
5/5
TrustpilotHave had a great experience with Amruta…
Have had a great experience with Amruta Satia recently. Very responsive and clear in communication. Gives me a great sense of ease that my interests are being professionally looked after.
Thank you for your review James, glad to hear Amruta could help you.
5/5
TrustpilotBest estate agency in the UK
Best estate agency in the UK - fastest, always helpful with issues around the house, going above and beyond to accommodate viewing times, and very honest and straightforward to deal with in terms of check in/check out report. Excellent experience with re-signing contracts as well.
Hi Laura,Thank you for your kind review, it is much appreciated! We are so glad to hear you are happy with our service.
5/5
TrustpilotKin: renewal of tenancy
Kin arranged consideration of our counter-offer (rent) by the property owners, secured their agreement, and sent us the new tenancy agreement to sign over just a couple of working days. A swift and stress-free renewal process.
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotReally happy with my experience
When I moved in, the previous tenant had the wall damaged and the food disposer was also not working. Lisa has diligently called me to follow up on these issues and make sure they were resolved. She has gone above and beyond to ensure a good living experience and I really appreciate all the help she has provided!
Thank you for your review Dani, glad to hear Keith could help you.
5/5
GoogleTim Ho has helped me a lot in providing the property I want to live in and guided reviewings promptly
Thank you for your review Tim, glad to hear Tim could help you.
4/5
TrustpilotReview for Kin Lee ONLY
This review is ONLY regarding Kin Lee. I've had several huge problems with ChaseEvans, so, if this was a review for ChaseEvans as a company, it would have been 1 star. However, Kin Lee has always been super professional up until today (15/07/2022). I highly recommend him, it's good to find people this efficient.
Thank you for your review Diego, glad to hear Kin-Lee could help you. We are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotThank you!
The service is so professional with my rental unit. Not only giving me suggested rental price in the market also communicated with me on timely manor.
Thank you for your review Amy, that's great to hear.
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