Trusted Agent profile · London
★★★★★
1,568 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,568 reviews on two platforms, including 294 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent attention to details
Noel Ng has offered excellent service for the check-out procedure of my property. He also responded efficiently to my questions and needs. I appreciate his attention to details and capability of solving issues.
Thank you for your review Bunny, glad to hear Noel could help you.
2/5
TrustpilotOur deposit was stolen from us
When my roommate and I moved out; the condition of our flat was identical to when we first moved in (10 months ago). Sadly, the inventory manager dealing with our inventory reports accused us of damages that had already been in the apartment prior to us moving in (which means taking money from our deposit to 'fix' the damage). We managed to lessen the price they wanted to take from our deposit by sending visual proof and comparing the check in inventory report to the check out inventory report. But of course, we didn't have visual proof of every single damaged item they were accusing us of. Ultimately, from our £4395 deposit, we got only £1640 back and we can assure you - the £2755 that was stolen from us by Chase Evans will not go into fixing every imperfection in the flat (which wasn't damaged by us to begin with)!
1/5
TrustpilotI have rarely seen a worse agency than…
I have rarely seen a worse agency than this. When we got into the flat it was not properly cleaned, the showers were not functioning correctly, the mattress and beds were very very dirty. Took us ages to get them to fix most things and they were incredibly unresponsive.Further down the line almost a year later we ask them about car parking spots, they said they will check if they have anything available and I kept chasing for 2 weeks straight and still getting no answer. They just simply ignore me.
5/5
Trustpilotsuper helpful & solutive
super helpful & solutive, thanks Danish!
Thank you for your review Sevrina, glad to hear Danish could help you.
4/5
TrustpilotQuick response and usually find good…
Quick response and usually find good tenants.But, when it comes to maintenance - lack of contractors - usually only appoint 1 contractor to quote. And this 1 contractor usually only provide 1 choice and 1 quote for any replacement of electrical or house repairs matter. Not an advantage to landlord cos we don't have a choice and usually contractor quoted expensive brands/ products/workmanship.
Thank you for your review Fannie, that’s great to hear.
5/5
TrustpilotWas an easy and smooth process to find…
Was an easy and smooth process to find and move into my apartment. Since moving in I have been well taken care of, particularly by property manager Kimberly Fernandes who has been speedy with her responses to any queries or resolving any issues. Excellent service.
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotCato Ng and Terry was very helpful in…
Cato Ng and Terry was very helpful in managing my property!
Thank you for your review Jack, glad to hear Cato & Terry could help you.
5/5
TrustpilotA Great End to End Experience
It has been a great experience letting Chase Evans manage my UK property so far. They are prompt and professional, give regular updates, making the entire lettings process quite easy and stress free. Kin, our dedicated renewals manager has also done a wonderful job managing the entire process. Would 10/10 recommend.
Hi Wayne, thank you for your kind review! We are so happy to hear that Kin could help you.
5/5
TrustpilotSmooth deposit return
The deposit return via Alaster from Chase Evans Property Management went smooth. I was kept informed and received quick replies to my queries during the process.
5/5
TrustpilotHaving been with Chase Evans for 6…
Having been with Chase Evans for 6 years now our experience has been up and down to say the least. However since Kin Lee took over our account the service has been nothing but excellent. He has felt with any issues we may have had straight away. By far the best property manager we have ever had in over 20 years.
Thank you for your review Simon, glad to hear Kin could help you.
5/5
TrustpilotGreat Service
I have been renting a flat using Chase Evans services for a past year and their services have been great. Recently Chase Evans helped me with the renewal of the same flat as well. I'd like to call out Davide Frongia from Chase Evans Renewals team who helped us during the renewal process and negotiated a good deal for us.
Thank you for your review Arpit, glad to hear Davide could help you.
5/5
TrustpilotI would appreciate Gladys provide…
I would appreciate Gladys provide professional review and analysis upon the update market situation and trends in time manner for me to consider, make appropriate decision as well as dealt with my tenancy.
Thank you for your review Alex, glad to hear Gladys could help you.
5/5
TrustpilotHappy with Chase Evans helping with…
Happy with Chase Evans helping with maintenance issues at our flat. We had a fire incident, our boiler burst. Kimberley Fernandes from Chase Evans, worked meticulously to get the situation handled and replace the boiler by liaising with the landlord with a very short turnaround.
Thank you for your review Rajdeep, glad to hear Kimberly could help you.
5/5
TrustpilotHarvey Asahi was very helpful and…
Harvey Asahi was very helpful and swiftly in managing my renewal tenancy process.
Thank you for your review Ha, glad to hear Harvey could help you.
5/5
TrustpilotAldo is the best!
Aldo took all the stress away from finding a flat in London, we all know how difficult it can be nowadays! He was friendly and professional throughout the whole process, and went above and beyond to help me find somewhere.
Thank you for your review Ailsa, glad to hear Aldo could help you.
5/5
TrustpilotI’d like to thank Molly Pariyanukul for…
I’d like to thank Molly Pariyanukul for being extremely efficient while renewing our contract. It is always a huge pleasure to deal with true professionals.
5/5
TrustpilotHad a great experience with Chase…
Had a great experience with Chase Evans. Especially I have big respect for our property manager Kimberly Fernandes and East Property Management. Our wiring and light issue has been fixed super fast and in general the agency always very helpful and nice. I do recommend them.
Thank you for your review Maria, glad to hear Kimberly could help you.
5/5
TrustpilotWe are very happy and lucky to have…
We are very happy and lucky to have Lisa Li managing our apartment in London while we based in Singapore. Lisa is responsive, caring, understands our need and concern, she always give us good and professional advise we needed the most. Thank you Lisa.
1/5
Trustpilotpeople have to pay attention before doing business with this company, they are not paying anything
they still trying to delay payment of rental overpay payment, imagine that we left the flat on the 15/06/23, beside i wonder how much that will take to receive back the deposit, this is the last week we waiting, if not we will give this case to the lawyer
Thank you Joseph for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotGood job
Good job. Thank you Atticus Leung
Thank you for your review Marius, glad to hear Atticus could help you.
5/5
TrustpilotVery good experience!
Very good experience!Molly Pariyanukul was very helpful. She responded very quickly to our queries and moved things forward. Thanks to her, our renewal was a smooth and stressless experience.
Thank you for your review Mengqi, glad to hear Molly could help you.
5/5
TrustpilotGreat experience
Great experience with Chase Evans Property Management. Our Senior Lettings Negotiator, Raymond, was fantastic throughout the whole contract process. He was professional and quick to respond to any questions we had. Our Property Manager, Alaster, has also been excellent. We reported maintenance issues and he was able to get the team to investigate and fix the problems within 2 days.
Thank you for your review, glad to hear Raymond & Alaster could help you.
5/5
TrustpilotGreat initiative, great outcome!
Amruta has taken the initiative to assess the rental matters for my flat well in advanced of time. It brought the good outcome of early agreement between tenants and us. Love the work, please keep up!
Thank you for your review Owen, glad to hear Amruta could help you.
5/5
GoogleGreat agency which was able to find us tenants without any delays. Thank you Chase Evans and thank you Grant Walker.
Dear Marcus, Thank you for your kind words and the review praising our agent. All the best from Chase Evans Customer relations team.
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