Trusted Agent profile · London
★★★★★
1,565 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,565 reviews on two platforms, including 294 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMolly Pariyanukul from Chase Evans has…
Molly Pariyanukul from Chase Evans has been our "renewals negotiator" for our rental property for the last few years. She has always been very helpful and efficient in ensuring a smooth transition between contracts. Always helpful with any questions we may have had and always answers without any delay.
Thank you for your review Jackie, glad to hear Molly could help you.
5/5
TrustpilotGreat Service - Xin Guo, VIP/Multi Property Management
I cannot say enough good things about the support we receive from Xin Guo, VIP/Multi Property Management.Xin is very attentive to our needs as a tenant. Thank you Xin.
Thank you for your review Michael, glad to hear Xin could help you.
5/5
TrustpilotMolly is very nice
Molly is very nice, patient and warm hearted, and also she is professional. She help me so lot about renew my tenancy!
Thank you for your review Mania, glad to hear Molly could help you.
5/5
TrustpilotKin Long Lee is a perfect agent and helped…
Kin Long Lee is a perfect cordinator and helped me successfully achieve a good tenancy extension. His dedication and professionalism deserve a perfect review!
Hi Yi! We are so glad to hear that Kin Long Lee could help you with your tenancy extension and that you were happy with the service. Thank you for your review!
5/5
TrustpilotMs Amruta is a good staff.
Ms Amruta is a good, responsible and helpful staff.
Thank you for your review Judy, glad to hear Amruta could help you.
5/5
TrustpilotCaterina, Chase Evans
Sure! Here’s a short message for Trustpilot:I recently had the pleasure of working with Catarina from Chase Evans, and I was thoroughly impressed by her professionalism and efficiency. Despite initial issues with the company, Catarina quickly resolved everything and provided excellent support. Her prompt responses and dedication made a significant difference. Highly recommend her service!
Thank you for your review Farid, glad to hear Catarina could help you.
5/5
TrustpilotThank you Gladys Kiala Renewals…
Thank you Gladys Kiala Renewals Negotiator she replied to me so quickly I was impressed.
Thank you for your review Anestis, glad to hear Gladys could help you.
5/5
TrustpilotXin Guo VIP/Multi Property Management
Xin Guo from Chase Evans is an excellent property manager. Since I moved in to my new flat 3 months ago, he has always been very helpful with all my queries.He always replied to my emails very soon. I have an accurate response the same day or the day after I send him an email. I have had some maintenance issues and he has managed all of them very well. No matter it is a problem with the heating system or furniture that needs to be repaid that he always find the best solution very quickly.I lived in London from many years ago in different flats and Xin and Chase Evans are without any doubt the best choice.
Thank you for your review Josue, glad to hear Xin could help you.
4/5
Trustpilot5* would be for Gian Giannotti
As a whole the company is very efficient and quick to reply and get things sorted. Over the last 2 years renting a property they managed has been very easy - undisturbed and easy to log any issues that do arise on the tenant portals. I decided only to give 4* due to a hiccup in negotiating and deposit deduction dispute. Whilst negotiating rent for the next year we were served a section 21 notice which was explained after as a normal protocol and is only sent as precaution. Until it was explained why it was sent, this added unnecessary stress on top of the possible having to move woes. In my eyes, this shouldn't really be served unless there is a real problem with the tenant as you either sign a new contract or leave; hey ho it is what it is. Having chosen to leave, there were a few problems with what the landlady was trying to take money from the deposit for, even agreeing to just £5 as deposit deduction was unnecessary and unbelievable. I do feel sorry for the estate agents when Landlords/ Landladies aren't being reasonable, like ours was, as this projects the frustrations onto them unfairly. Thankfully Gian stepped in and problem-solved the matter at hand, so everyone's energy and time was not wasted further with no more added stress. He explained everything thoroughly and was very understanding, 5* would be for Gian on his own! Full deposit has been returned to us quickly once notified it had been released.
Thank you for your review Lydia, glad to hear Gian could help you.
4/5
TrustpilotDiligent property management
Despite being relatively green within the Chase Evans property management team and in the industry, Aurora Li has proven to be a responsive, helpful & diligent property manager who was newly appointed to look after my properties in London. Aurora's eagerness to help clients in the dealings with tenant & estate management issues is much appreciated.
Thank you for your review Rosanna, glad to hear Ricardo could help you.
5/5
TrustpilotAmazing Property Management!
Great experience dealing with Chase's property management team! I have recently reported two maintenance issues that got picked up in no time by the team! Special shoutout to Xin Guo, who is amazing!
Thank you for your review Carolina, glad to hear Xin could help you.
1/5
TrustpilotBAD EXPERIENCE
Do not advice to rent with this agency. They charged me 288£ just for the cleaning while the flat left was a studio and I cleaned it all myself. Without talking about all the nonsense they claim and ended up not giving me my deposit back. They literally keep 1000£ for unjustified claims and make it sound legal so you have no option to take your money. Read other reviews, the same happened to many people. Not trustworhty at all.
Thank you Imane for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotSo please to have Chase Evans managing…
So please to have Chase Evans managing our apartments since 2015. Quick response, transparency and very helpful staff.Recent experience with Madison Feng was exceptionally good. Thank you again
Thank you for your review Pearl, glad to hear Madison could help you.
5/5
TrustpilotGreat team who work hard for their…
Great team who work hard for their clients. Really appreciate the transparency and efficient work from everyone at Chase Evens especially Madison Feng who works in renewals. Very proactive and helpful.
Thank you for your review, glad to hear Madison could help you.
1/5
TrustpilotChase Evans - From start to finish a complete and utter shambles. AVOID!
Chase Evans - From start to finish a complete and utter shambles. AVOID!Be very wary when dealing with Chase Evans. As soon as we moved into our flat, the concierge warned us straight away about Chase Evans and told us to keep all email receipts and try where possible to not deal with them over the phone where there is no trail. Upon moving into the flat, it was dirty, dusty and even included toilet brushes that hadn't been attended to for a long time and had turned black and were quite frankly vile and unacceptable.The fire alarms in our flat were also not working and marked as 'working' on the inventory.Our initial estate agent told us we would be provided with a mop, vacuum, ironing board and iron etc to help keep their property in good order. Upon move in, none of these item were present.The sofa provided had multiple rips in and the inside of the sofa coming out when we moved in. This was marked as 'working' on the inventory and covered up by pillows in the corresponding pictures. We asked for a new sofa which took well over 2 months, this sofa arrived and was significantly smaller. Another month passed before being supplied with an adequate replacement sofa. 3 months total.A few months in our sink blocked and required 2 call outs from an unprofessional plumber, one of which Chase Evans organised without telling us meaning the plumber had to return another day when we were actually in the flat this time.The main bathroom toilet had a continuous leak from the flush which was costing us water and we were not able to use. This took Chase Evans 2 months and multiple call outs to eventually fixAs winter came, we attempted to use our heating. Turns out this was broken and required yet another call out due to Chase Evans not checking the property for our tenancy.As we approached our move out date, Chase Evans wanted to organise some flat viewings. I had left work early to ensure I was home for the 5pm viewings they had arranged. I waited in all evening for the 6 viewings they had planned. I wrote and email asking why they hadn't happened. I was informed the next day that they had already accepted an offer for the flat but failed to inform us of this. A very disrespectful move.Finally, our deposit. An absolute nightmare to get back, it took over 6 weeks to retrieve this and meant we were significantly out of pocket as we had put a deposit down on our current flat. In this deposit dispute, they tried to charged us for over 30 issues that were already present in the check in inventory at the start of our tenancy, including £32 for a new toilet brush!Throughout our tenancy, we dealt with a property manager. In our 12 month tenancy dealing with Chase Evans, we had to deal with 4 property managers which made it almost impossible for our issues to get sorted in a timely manner. From our experience, I can understand the high staff turnover and can see why they would want to leave such a disorganised and incompetent company. I feel sorry for the owner of the flat we rented as they always seemed to approve replacements etc. It's such a shame for them that they used Chase Evans as their agent.In our current flat we have to deal with a housing association, and they deal with queries much faster and much more competently than chase Evans. Says it all. Avoid!
Thank you Sam for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotSmooth deposit release process
Alan Quach has been helping me with my checking out and deposit release. The process was very smooth and Alan has been so helpful! Highly recommend!
Thank you for your review, glad to hear Alan could help you.
5/5
TrustpilotGreat service and quick response.
I would really recommend Chase Evans particularly Sharlene Richards & the VIP TEAM. They manage every aspect of our rental property and are always quick to sort out any issues and queries that arise.
Thank you for your review Louise, glad to hear Sharlene and the team could help you.
5/5
GoogleGreat experience with Lisa and Shahid, very professional, very smooth. In a very short time, I was able to visit, pay, and complete all the documents. Lisa, in particular, was a great help in understanding each document, very responsive, which is a refreshing change from other agencies. Great experience, I highly recommend them.
Thank you for your review Jules, glad to hear Lisa and Shahid could help you.
5/5
TrustpilotEdmond was supportive and understanding…
Edmond was supportive and understanding throughout the process. Justin, the agent is great 😊 happy with my new home Chase Evans will make renting or buying a breeze ✌️
Thank you for your review, glad to hear Edmond & Justin could help you.
5/5
TrustpilotQuick Assistance
Danish Ashraf is very helpful to us. He updates from time to time.
Thank you for your review Ranireiziger, glad to hear Danish could help you.
5/5
TrustpilotThanks to Kareena
Thanks to Kareena, I have no worries about the replacement of the hob. I live abroad and Kareena was able to communicate with me timely on what happened with the hob and how to resolve the issue.
Thank you for your review Amy, glad to hear Kareena could help you.
5/5
TrustpilotI moved in to a new flat
I moved in to a new flat. In the beginning, there are many things to manage and Max Qian and the team assist me a lot. So, I would be happy.
Thank you for your review Thanut, glad to hear Max could help you.
5/5
GooglePersistent and helpful estate agents, in particular Tony and Sarah who helped get the purchase across the line!
Thank you for your review Damian, glad to hear Tony & Sarah could help you.
5/5
GoogleAmr did everything he could to help me find a flat that fits the requirements I was looking for. Amr did a great job and I felt the trust that everything would be ok!
Dear Daphne, Many thanks for taking the time to review our services. We are delighted to hear that Amr continue to deliver excellent service securing tenants for your properties. Thank you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
