Trusted Agent profile · London
★★★★★
1,565 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,565 reviews on two platforms, including 294 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotClear and quick communication!
The experience we've had with Edmond at Chase Evans Property Management has been seamless. Responses are quick and it's always been a super clear line of communication. Great real estate agents!
Thank you for your review Claire, glad to hear Edmond could help you.
5/5
TrustpilotLouis of East Region Property Management is one of the very best!
A piece of bathroom marble, 2.5 ft wide, was found to be detached and likely to fall off at any time. I quickly reported the incident to Chase Evans this morning before 9:00am. Thanks for the most efficient follow up by my property manager Louis of East Region Team, the issue has been fixed by 2:30p.m. this afternoon. The service provided by Louis of East Region Team far exceeds my expectation! Thank you very much for Louis's prompt response, professional service and sincere help!
Thank you for your review, glad to hear Louis could help you.
1/5
TrustpilotAVOID!!! Do yourself a favour and rent from more professional alternatives
My wife and I lived in one of the properties managed by Chase Evans for two years. Since the day we moved in we found mouldy walls, all the sinks and pipes blocked, we got flooded twice on the first week because washing machine could not drain. Long story short flat was not up to the standard (I took many pictures when we moved in). We were given two sets of keys and one of the sets was just random keys, when we tried to get help to make the key it took over a year.Now when we already moved out it's been a month, and we cannot get our deposit back, they are telling us that the flat was not properly cleaned (we hired the company to do it), it was spotless compared to the flat we moved in (I got pictures to prove it). I repainted the mouldy walls the week I moved in, we took good care of that flat, we left it in a way better condition. One day they say the landlord lives in Singapore that's why they cannot call them, because of the time difference, other day landlord will get back by the end of the day (by the end of the day next month probably, literally). Very arrogant property managers, forget about helping you. Not surprised that their property managers are leaving every two months, you're dealing with new ones every time you call them they say, your property manager does not work with us anymore. Tells a lot about how professional they are, AVOID IF YOU CAN!!!!!!
Thank you Valdas for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotNEVER AGAIN in my life I want nothing…
NEVER AGAIN in my life I want nothing to do with Chase Evans.I lived in a flat managed by them for 2 years and during all this time they had zero customer care. I had 5 different property managers during this time which says a lot. When I moved in, I got flooded straight away. Couldn't use the kitchen sink, bathroom or washing machine as I would get flooded. Also one of the walls was full of mould. Was this put on the check in report???? NO. Luckily I have emails and pictures of all this. On my check out I was offered to use a company recommended by them to do the deep cleaning service but I chose another one.Their check out report was ridiculous, clearly seem to be manipulated to take money from the tenant. It's been 20 days that I'm waiting for the return from the Landlord regarding the report and my deposit back and I didn't hear ANYTHING at all, despite calling Chase Evans several times. I just called them now and again, no updates, they said they will call me back (as they are saying for 3 weeks). When I asked how should I go to make a complaint they literally said "There's no need to raise a complaint if I just told you I will call you back". Absolutely disrespectful, I hope their calls are recorded. I believe it's the customer choice to raise a complaint or not. Completely manipulative company. I just want what is right, which is my deposit back. I will be taking further actions.
Thank you Priscila for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleSo glad that Grant and Faisal found tenants for our property so quickly. Thank you guys for being so efficient.
Hi Rena, thanks so much for your positive feedback and we're delighted the team found tenants so quickly for you!
5/5
TrustpilotKin Lee was helpful, prompt and sympathetic
Kin Lee was quick to respond, and showed sympathy to our financial situation and was able to negotiate with the landolord on our behalf Thank you Kin!
Thank you for your review Alexander, glad to hear Kin could help you.
5/5
TrustpilotKimberly Fernandes has been very…
Kimberly Fernandes has been very helpful and prompt in responding to issues that I raised.
Thank you for your review Louisa, glad to hear Kimberly could help you.
5/5
TrustpilotExcellent experience
The team is responsive and professional. Special thanks to Danish who helped me complete my referencing process in an efficient communication.
Hi Lu,We are so pleased that you were happy with the service and that Danish could help you. Thanks for your review!
5/5
TrustpilotDanish Ashraf is really kind and…
Danish Ashraf is really kind and willing to help. 5STAR
Thank you for your review, glad to hear Danish could help you.
5/5
TrustpilotProfessional and reliable person
I met Camille Lai years ago once I signed contract with Chase Evans. She always performs in professional way to solve the matters. Recently, she helped us taking care of the whole renewal process of our property and give prompt response all along. I deeply impressed by her professional attitude. I'd like to keep relationship with Chase Evans since they have great person like Camille Lai on hand.
Thank you for your review Angel, glad to hear Camille could help you.
5/5
TrustpilotAurora was super helpful and diligent
Aurora was super helpful and diligent! Quick response and solution!
Thank you for your review Gonzalo, glad to hear Aurora could help you.
5/5
TrustpilotEdmond from Chase Evans Property…
Edmond from Chase Evans Property Management is always very efficient and polite and responds to tenant queries in a timely manner. Thanks for all your help Edmond!
Thank you for your review Mia, glad to hear Edmond could help you.
5/5
TrustpilotWas really great with their services
Was really great with their services, eventhough I had to backout at the last moment.My letting consultant Owen Symons was absolutely fantastic,was really quick with procedures and provided time to time updates.
Thank you for your review Ziyad, glad to hear Owen could help you.
5/5
TrustpilotDanish was excellent
Danish was excellent! He went above and beyond to assist with fixing a structural leak in the flat and he also made sure I was kept informed.
Thank you for your review Konstantinos, glad to hear Danish could help you.
5/5
TrustpilotGood
Kimberly Fernandes from East Property Management is very patient and keeps updating me on the issue's progress.
Thank you for your review Tiff, glad to hear Kimberly could help you.
5/5
TrustpilotMint Mok very helpful :)
4/5
TrustpilotGood Service but very very expensive …
Good Service but very very expensive amongst the london agencies ! You have to pay almost 309-400£ as agency fees when you move in apart form deposit and advance rent!The real story comes when you move out ! They have a 3rd party inventory checkout provider that gives too detailed checkout report that identifies very very minimal issues and you are charged atleast half of your deposit. They generally negotiate and deduct atleast 1/4th of deposit instead of half the deposit ! They also recommend a very expensive end of tenancy cleaner who charges atleast 150£ more than the market price. It’s an expensive affair to move in and move out with chase evans !! However they provide good service & maintenance throughout ! If you are a landlord go with them as their policies are very landlord friendly! But being a tenant, go with them only if you can afford them !
Thank you for your review Sanyasa.
5/5
TrustpilotTo Dear Kin from Chase Evans Agency
A great service always with Chase Evans staff. Dear Kin was so kind to support me with my requirement : )
Hi Mariely, thanks for taking the time to write this review, it is very much appreciated. We are so glad to hear that Kin could help you!
5/5
TrustpilotThere was no hot water in my bathroom
There was no hot water in my bathroom, and South Property Management help me in this maintenance issue, and I especially appreciate Miss Maristella Marangi's quick reply.
Thank you for your review, glad to hear Maristella could help you.
5/5
TrustpilotThank you Danish Ashraf for an…
Thank you Danish Ashraf for an excellent service.
Thank you for your review Cynthia, glad to hear Danish could help you.
5/5
TrustpilotKin Lee is always helpful and…
Kin Lee is always helpful and understanding and very responsive with communication. Thank you Kin Lee!
Thank you for your review Belle, glad to hear Kin could help you.
5/5
TrustpilotEfficient and helpful
We have a very good team of staff who make sure everything is on track and meet our requirements. Colin Bremner working in HK is excellent, he was very helpful and very efficient. The UK team included our property manager Kean Diao & Adam James had solved many problems for us and make us worry free. We appreciate Madison Feng's assistance recently in rental negotiation with our tenants and in coordinating the work with his team. Thank you.
Thank you for your review Teresa, glad to hear Colin, Kean, Adam and Madison could help you.
1/5
TrustpilotAvoid
Avoid, useless team.
5/5
GoogleMarlee showed us the wonderful flat that we’ve just bought, then saw us through every stage of the purchase. She’s exceptional - helpful, efficient, knowledgeable and friendly. Tony managed our purchase along with Marlee and was also highly professional and friendly. They make you feel important, to Chase Evans and as people. I don’t think we could have had a better experience. Thoroughly recommended.
Thank you for your review Susan, glad to hear Marlee could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
