5/5
TrustpilotStaff is helpful and friendly.
Staff is helpful and friendly. Pleasant to work with staff.
Trusted Agent profile · London
Chase Evans New Homes London reviews
★★★★★
1,565 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,565 reviews on two platforms, including 294 Google reviews rated 4.1.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotKimberly Fernandes always does a good…
Kimberly Fernandes always does a good job. Helped me set up all appointments with contracts and made my work easy. Thanks Kimberly
Agent replied · 12 June 2024
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotVenkata Manoj
Will definitely recommend Chaseevans to my friends. Also, Danish Ashraf from the Property Management team is always there to support..! Thank you Danish & Chaseevans...!
Agent replied · 12 June 2024
Hi Venkata, thank you for recommending us! We are so pleased that Danish was able to support you through this process.
1/5
GoogleOnce your flat and rental agreement have been confirmed, you will have a very slow/ non existence response rate from the agents. My partner has had very blunt messages and poor customer services, continuing to chase emails for move in information most days leading to move in.
Agent replied · 27 December 2024
Thank you Emma for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotMany thanks to Danish Ashraf
Many thanks to Danish Ashraf, he always helps me solve problems quickly, he is very professional and the best property manager I have ever met.
Agent replied · 12 June 2024
Hi Mona, thank you for your review! We are so glad to hear Danish has been so helpful.
5/5
TrustpilotChin was really helpful to fix all the…
Chin was really helpful to fix all the issues after I moved in. She was prompt, understanding and was available throughout the whole process.
Agent replied · 12 June 2024
Thank you for your review Jayant, glad to hear Chin could help you.
5/5
TrustpilotDevide has been such a great negotiator…
Devide has been such a great negotiator with a swift response and being so patient to my request. He made the process went smoothly. Cannot thanks him enough.
Agent replied · 12 June 2024
Thank you for your review Pasika, glad to hear Devide could help you.
5/5
GoogleIt is the second time we used Chase Evans for our real estate enquiries. Tony and Matthew were very pleasant and helpful and were able to assist and support us throughout this process.
Agent replied · 23 October 2024
Thank you for taking time to submit a review. Yours, Chase Evans
5/5
TrustpilotMolly is great to work with
Molly is great to work with, very communicative and responsive to any queries we might have.
Agent replied · 12 June 2024
Thank you for your review Sarah, glad to hear Molly could help you.
5/5
GoogleI had an exceptional experience with Chase Evans. From start to finish, Lisa and Raymond proved themselves to be a truly professional and reliable letting agent service. Throughout the entire process, their communication was top-notch. I was always kept in the loop with regular updates and prompt responses to any queries I had. They genuinely cared about my concerns and went above and beyond to address any issues promptly.
Agent replied · 23 October 2024
Thank you for your review, glad to hear Lisa & Raymond could help you.
5/5
TrustpilotSmooth contract renewal
Our tenancy contract renewal was handled swiftly and without any issues by Molly Pariyanukul (Chase Evans Property Administrator). Molly was efficient, helpful, responsive, and professional. Great service.
Agent replied · 12 June 2024
Thank you for your review Jonas, glad to hear Molly could help you.
5/5
TrustpilotThank you
The experience was fast and fuss free. Thank you Amruta. Blessings
Agent replied · 12 June 2024
Thank you for your review DJ, glad to hear Amruta could help you.
5/5
TrustpilotExceptional Experience with Federico from East Property Management
Had a great experience with Property Manager - Federico C from the Chase Evans East Region. His enthusiasm, promptness and empathy in helping resolve issues quickly and going out of his way to guide us on many other practical solutions (we are new to the country) , made it a pleasant experience.
Agent replied · 25 October 2024
Thank you for your review Shivamshu, glad to hear Federico could help you.
5/5
TrustpilotGreat Service and Support Throughout the Rental Process
I had a great experience working with Amruta Satia during the rental contract process. She was always quick to respond to any questions I had and helped coordinate with the concierge on my behalf. Her professionalism and efficiency made the whole experience smooth. I'm truely grateful to meet her at ChaseEvans.
Agent replied · 25 October 2024
Thank you for your review Yinuo, glad to hear Amruta could help you.
4/5
TrustpilotKin Lee of Chase Evans
I have been dealing with Kin on various letting properties since 2021 when he was a Renewals Negotiator. I noted he's now been promoted as Senior Renewals Coordinator. He's terrific at providing professional inputs and even offers assistance when things fall outside his areas. It's undoubtedly a great experience to work with him. I don't hesitate to recommend his high quality and efficient service.
Agent replied · 12 June 2024
Thank you for your review Gladys, glad to hear Kin could help you.
5/5
TrustpilotFair deal
Kin Lee is the assigned renewal negotiator for my apartment. He is responsive during the negotiation with the tenant. Finally, our offer is accepted by the tenant with balanced interest on both sides.
Agent replied · 12 June 2024
Thank you for your review Lilian, glad to hear Kin could help you.
5/5
TrustpilotAssignment of STA.
Amruta was very helpful in the process of adding me to the tenancy agreement and helping me getting the verification process done.
Agent replied · 12 June 2024
Thank you for your review Jesus, glad to hear Amruta could help you.
1/5
Trustpilotthe apartment we signed online and when…
the apartment we signed online and when we moved in is a total discrepancy and the agent did nothing to repair anything on the premise we sent an email call and they said they will send contractor but nothing is done Flat 1407 Crawford Building 112 Whitechapel High Street, London, E1 7AP
Agent replied · 25 October 2024
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, we take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotKin is always responsive and helpful in…
Kin is always responsive and helpful in handling the rental matters of my apratment.
Agent replied · 12 June 2024
Thank you for your review Kin, glad to hear Ran could help you.
5/5
TrustpilotSpecial Thanks to Hanna Ganobis for the…
Special Thanks to Hanna Ganobis for the efficient communications :))
Agent replied · 12 June 2024
Thank you for your review, glad to hear Hanna could help you.
5/5
TrustpilotCamille Lai is an excellent agent
Camille Lai is an excellent agent. Always available, patient and careful. By the best letting agent I've had at Chase Evans.
Agent replied · 12 June 2024
Thank you for your review Dan, glad to hear Camille could help you.
1/5
GoogleCompletely misunderstanding company. They set me up with a property that was shown to me on video. On the video was great place. When I paid my rent and sorted references I tried to move in. Well there was mould and dump around the whole place. No central heating, oven/cooker not working, fridge all shelfs broken and left like this everywhere. It felt like a cave I was supposed to live in, which costs a fortune. Complete scammers!!! Please avoid at all costs!!!NegativeQuality, Professionalism, Value
Agent replied · 23 October 2024
Dear Mr Penchev, We are so sorry to read about your experience and have forwarded your comments to our management team. Please contact us with more details by writing to customerservices@chaseevans.co.uk Chase Evans Team
5/5
TrustpilotDennis was very helpful and resolved my…
Dennis was very helpful and resolved my issue quickly
Agent replied · 24 August 2024
Thank you for your review Chris, glad to hear Dennis could help you.
5/5
TrustpilotMould problem sorted swiftly
Upon moving into my new apartment, I encountered a mold problem in the bathroom. Fortunately, I reached out to Kimberly Fernandes, my property manager, for assistance. Her response was swift, and she immediately took steps to address the issue. A contractor was promptly dispatched to complete the task as quickly as possible. I appreciate how quickly she took action and her commitment to solving the issue promptly.- Girethar Shanmugam
Agent replied · 12 June 2024
Thank you for your review Girethar, glad to hear Kimberly could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
