Chase Evans New Homes London reviews

★★★★★ 1/5

Trustpilot

DO NOT USE CHASE EVANS!

THE REVIEWS ARE MANIPULATED!In the first 2 months you moving in, they will offer support and help, but for the problems they coulnd't fix, they will tell you to wait. So that in the end of the first 2 months, they will ask for reviews! Which normally turn out good. You can see that the reviews are very general, and not from end to end (Unless they wrote themselves, obviously).However, the problems come after that!DEPOSITS NOT ABLE TO CLAIM!After my end of tenancy, I hired professional cleaners + leave their items in a black bag in the room. However, when trying to get back the deposits, they charged me for not cleaning + not keeping their items (they didnt bother to check the black bags, even when I asked them to). Furthermore, for the doors that were unable to use from the beginning, and the doors they couldn't fix when I asked them, THEY CHARGED THEM TOO!! Also, for any items or cracks on the wall they could find, they would use against you. It doesnt matter if the check-in and check-out report is the same or different, they would charge for any damages they see in the check-out report! What funny is that, this flat is like 10 years old. So yes, more than 90% of my deposit was gone.Like I said earlier, the problems they couldn't fix, they will leave it. This happens to my balcony door, which can not be locked. I'm living on the second floor, but next to my flat is a small storage that you can climb from. Some nights can be hard to sleep knowing you are living in a not-so-peaceful place.

Sudo · 10 July 2023

★★★★★ 4/5

Trustpilot

Justin

Justin, my renewal coordinator, updates me the latest change from the Renter Right Act on time.

Yan · 24 September 2026

★★★★★ 5/5

Trustpilot

Sale of flat

Ginny Pattini did a great job driving through the recent sale of my flat. Thanks Ginny. Recommended.

DH · 10 June 2024

★★★★★ 1/5

Trustpilot

Chase Evans is really irresponsible…

Chase Evans is really irresponsible agent. They are super slow on maintaining stuff and irresponsible in handling documents/procedures when tenants leave. They sent a check-out report after I moved out over 40 days and then did not reply to the email until the dispute right elapsed (3 months after the moving date). It is my responsibility to raise a dispute with My Deposit, but can Chase Evans say it is coincident for them to mention the dispute right on the first day it expires and they have no responsibility when no one answered my email?The reason for the lateness is so ridiculous. The property manager left the company and no one take care of my case? They sent the guidance of deposit at the beginning of the tenant contract and did not mention/explain it at the end of the contract, then waited until the deposit dispute right elapsed to reply to the case. It is a huge trap for the ones who have less tenant experience and are innocent. Please consider carefully before you choose Chase Evans!!!!

NGOC · 7 July 2023

★★★★★ 5/5

Trustpilot

Really helpful friend

Really helpful friend. Big thanks to Danish for helping with my deposit and chasing after my roommate.

Alexander · 6 June 2024

★★★★★ 5/5

Trustpilot

Edmond is awesome

Edmond is always super responsive and supportive with any problems that come up in the flat. Issues get resolved usually within the day of contacting him. We are so lucky to have him representing us from Chase Evans!!

Claire · 21 December 2022

★★★★★ 5/5

Trustpilot

Ella Scholefield was very efficient and…

Ella Scholefield was very efficient and helpful in arranging our flat to be let-out.

BK · 20 September 2025

★★★★★ 5/5

Trustpilot

Hanna is professional and efficient in…

Hanna is professional and efficient in handling our renewal. Highly recommend Chase Evans.

Cheng · 14 August 2024

★★★★★ 5/5

Trustpilot

Kin Lee has been a great help in the…

Kin Lee has been a great help in the renewal process and his communication with the tenant!

Ka · 22 May 2024

★★★★★ 5/5

Trustpilot

Kimberly Fernandes was very kind and…

Kimberly Fernandes was very kind and helped me a lot. Thank you for helping me when I needed it most. The reply speed was also very fast

耀尹 · 20 October 2023

★★★★★ 5/5

Trustpilot

Very helpful and given proper advice.

Bailey Chan has been very helpful and given proper advice.

Jerry · 19 September 2024

★★★★★ 5/5

Trustpilot

Kimberley Fernandes was again very…

Kimberley Fernandes was again very helpful in getting my problems solved. She chased the landlord for approval very fast which helped me a lot. Good work.

Samantha · 11 November 2023

★★★★★ 5/5

Trustpilot

Recent lease dealt by Chase Evans

We dealt with ChaseEvans for our appartment in London we were renting. They were good - very responsive and competent. Our key contact Alan was really professional and helpful.

Guillaume · 25 August 2023

★★★★★ 5/5

Trustpilot

Thanks to Aldo for making easier the…

Thanks to Aldo for making easier the whole renting process and answering all my questions in timely manner.I highly recomend him!

Rocio · 26 February 2024

★★★★★ 5/5

Trustpilot

Great service

Danish has been a great help throughout our tenancy and our moving out process. He has shown he really cares about the tenants he works with and has been proactive at every opportunity.

James · 28 April 2023

★★★★★ 5/5

Trustpilot

Ms Domenica Practico of Chase Evans

Ms Domenica Practico made a good effort in negotiating a lease renewal on our behalf. The process was smooth and efficient. The final renewal rental agreed was more than our expectation. Thanks very much.

Mr · 28 March 2023

★★★★★ 5/5

Trustpilot

They're always really helpful and their…

They're always really helpful and their response time is good. Recent experience with Molly Pariyanukul was great.

CCRUZ · 13 May 2024

★★★★★ 5/5

Google

Very very responsible! My agent is Raymond and he is very professional and nice.

Wory · 27 September 2026

★★★★★ 5/5

Trustpilot

Kin Lee is a Very responsive and…

Kin Lee is a Very responsive and reliable agent.

Yu · 27 September 2024

★★★★★ 5/5

Trustpilot

Kin Lee is very helpful during the…

Kin Lee is very helpful during the renewal discussion. Kin took good care of interest both for landlord and tenant and took effective action to land the renewal timely. I'm satisfied with the communication with Kin.

Li · 13 January 2023

★★★★★ 5/5

Trustpilot

a pleasant experience

Kin Lee has been very helpful in helping us renew our contract. it was a pleasant experience.

Michelle · 8 May 2024

★★★★★ 5/5

Trustpilot

Edmund great performance as property manager

I would like to take this opportunity to single out one employee of Chase Evans property management for special praise namely, the property manager Edmund >> Edmund assisted me for over a year with any issue I have during my tenancy and in each occasion he was able to sort out the best solution. He always followed up the repair to make sure the outcome was lasting and consolidated. > I believe that employees are a vital resource for a business. This belief has been reinforced by Edmund' work with me as a tenant, where he undoubtedly adds value to Chase Evans .>

Sergio · 15 May 2023

★★★★★ 5/5

Trustpilot

Kim made the process extremely smooth…

Kim made the process extremely smooth and was very helpful and efficient. No complaints.

Tara · 29 June 2024

★★★★★ 5/5

Trustpilot

Kin Lee is the agent that helped me to…

Kin Lee is the agent that helped me to talk to my landlord. Very happy to see that in the crisis that tenants experience right now someone still cares and helps!

Sofia · 6 June 2023