Trusted Agent profile · London
★★★★★
1,564 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,564 reviews on two platforms, including 294 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat work Danish Ashraf
Danish Ashraf was a really great help to me when I was trying to get my deposit back and ensuring that I was treated fairly when finalising the account. Thank you for all your help. You are the best
Thank you for your review Adetokunbo, glad to hear Danish could help you.
5/5
TrustpilotGinny Pattni of Chase Evans
I recently dealt with Ginny Pattni of Chase Evans. She was seller’s agent on a purchase I was overseeing for a family member. Ginny was great. Super proactive in running issues down and communicative and helpful at all stages of the process. She did a super job for her client the seller and we benefitted from that as buyers.
5/5
GoogleMany thanks to Raymond Tang for helping me find a perfect apartment. All the documents and procedure were done very efficient and smooth, and any problems were solved in time. Chase Evans is the best rental agent I have ever met!
Thank you for your review.
5/5
TrustpilotThe rental team always responded well
The rental team always responded well. The check-out too, after three years of renting, was pretty seamless and professional. A special shout out to Vithu for good service!
Thank you for your review Alan, glad to hear Vithu could help you.
5/5
TrustpilotKimberly Fernandes was really helpful…
Kimberly Fernandes was really helpful all the way along. She was quite sweet and welcomed us in a very nice way. Really hard to meet such sweet property managers like Kimberly.
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotHelpful and responsive property manager
My property manager Danish Ashraf from East Property Management is always very helpful and responsive in resolving the issues with my property. Danish always gives me detailed explanation on the issues and provides valuable insight on the solutions.
Thank you for your review Pui, glad to hear Danish could help you.
5/5
GoogleMany thanks to Raymond Tang for helping me find a perfect apartment. All the documents and procedure were done very efficient and smooth, and any problems were solved in time. Chase Evans is the best rental agent I have ever met!
Thank you for your review.
5/5
GoogleShahid Miah was very professional and found a tenant quickly and the process was smooth. We have been using Chase Evans for over 5 years to manage our property.
Thank you for your review Suhaib, glad to hear Shahid could help you.
5/5
TrustpilotBig thank you to Kimberly Fernandes for…
Big thank you to Kimberly Fernandes for looking into issues I have had in my apartment and being a good negotiator to obtain all necessary approvals for the requested changes!
Thank you for your review Aleskandr glad to hear Kimberly could help you.
5/5
TrustpilotPerfect Service
Ginny was really helpful, she pushed the sale along and made sure that I knew where everyone is when I moved in. Would definitely use them again!
Thank you for your review Doug, glad to hear Ginny could help you.
5/5
TrustpilotKin Lee from Chaseevans as my agent has been very
Kin Lee as my agent has been very professional and helpful in sorting out the tenancy renewal
5/5
TrustpilotThere were some preexisting issues in…
There were some preexisting issues in the apartment when I moved in. Alan from Chase Evans helped me promptly over email and also by coordinating with contracters to get them fixed.
Thank you for your review Sidharth, glad to hear Alan could help you.
5/5
TrustpilotChase Evens have been a delight to work…
Chase Evens have been a delight to work with. They always keep their properties well maintained and have a great team behind them. Danish Ashraf has been a great addition to the team that helps resolve issues swiftly.
Thank you for your review Gov, glad to hear Danish could help you.
5/5
TrustpilotVery helpful
Dennis from Chase Evans Property Management was really helpful and always willing to go an extra mile to resolve any issues with my deposit release. Once again thank you for your help.
Hi Kashif. Thank you for taking the time to write this review! We are so glad that Dennis was able to help you.
1/5
TrustpilotI have been in a property managed by Chase Evans
I have been in a property managed by Chase Evans for about a year. I think I have had 4-5 different property managers. Have never received an email from them letting me know that my property is managed by someone else and therefore, my calls are not often answered. Requested several issues to be fixed. Some are still (after almost a year) being chased to be fixed. Very poor experience and they care very little about what their customers think. If you can (I know it’s difficult in this crazy housing market), choose a different letting agency.
Thank you Gabriel for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotGreat experience
Adriana Chaba was very quick in resolving an issue with the flat. She was very responsive and made it easy for me. Great job
Thank you for your review, glad to hear Adriana could help you.
5/5
TrustpilotMs. Catarina from Chese Evans
D. Catarina Head Office and Property Management, did an extraordinary job with us at 196 St. Davids Square E14 3AW this year and managed to resolve all the problems that affected us at home in an extremely professional and quick manner. It is clear that she has great knowledge of the profession she performs. Thank you very much.
Thank you for your review Nelson, glad to hear Catarina could help you.
5/5
TrustpilotGood and responsible service.
Thank you for your review, glad to hear Kin could help you.
5/5
GoogleThank you to Tony for his fantastic services in completing the sale of our flat. We couldn’t be happier to have worked with him and can’t imagine anyone else would have been able to service us better than he did. He absolutely went the extra mile to get the transaction over the finish line, guiding us through the process, responding promptly to every inquiry and chasing stake holders every step of the way. He showed us to be a highly professional and trustworthy estate agent having our interests at heart. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAurora was great to deal with and very…
Aurora was great to deal with and very responsive for my requests :)
Thank you for your review Aidan, glad to hear Aurora could help you.
5/5
TrustpilotKin Lee was amazing in helping me sort…
Kin Lee was amazing in helping me sort out the change of tenancy. He was really easy to get hold of and also was super helpful in the process. Thank you once again Kin!
Hi Djenaba! Thank you very much for your kind review, we are so glad to hear Kin Lee could help you.
5/5
TrustpilotNew Lease
Molly was helpful in the questions I had during the discussions over the new lease for 41 Ivy Point. The process was also efficiently run.
Thank you for your review Conor, glad to hear Molly could help you.
4/5
TrustpilotJustin
Justin, my renewal coordinator, updates me the latest change from the Renter Right Act on time.
1/5
TrustpilotDO NOT USE CHASE EVANS!
THE REVIEWS ARE MANIPULATED!In the first 2 months you moving in, they will offer support and help, but for the problems they coulnd't fix, they will tell you to wait. So that in the end of the first 2 months, they will ask for reviews! Which normally turn out good. You can see that the reviews are very general, and not from end to end (Unless they wrote themselves, obviously).However, the problems come after that!DEPOSITS NOT ABLE TO CLAIM!After my end of tenancy, I hired professional cleaners + leave their items in a black bag in the room. However, when trying to get back the deposits, they charged me for not cleaning + not keeping their items (they didnt bother to check the black bags, even when I asked them to). Furthermore, for the doors that were unable to use from the beginning, and the doors they couldn't fix when I asked them, THEY CHARGED THEM TOO!! Also, for any items or cracks on the wall they could find, they would use against you. It doesnt matter if the check-in and check-out report is the same or different, they would charge for any damages they see in the check-out report! What funny is that, this flat is like 10 years old. So yes, more than 90% of my deposit was gone.Like I said earlier, the problems they couldn't fix, they will leave it. This happens to my balcony door, which can not be locked. I'm living on the second floor, but next to my flat is a small storage that you can climb from. Some nights can be hard to sleep knowing you are living in a not-so-peaceful place.
Hi Sudo,Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
