Trusted Agent profile · London
★★★★★
1,564 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,564 reviews on two platforms, including 294 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFast and quick- accurate approach
Gladys Kiala is very responsive and acts fast- the recommendations were accurate and our renewal was completed very fast.
Thank you for your review, glad to hear Gladys could help you.
1/5
TrustpilotDO NOT RENT A PROPERTY FROM THIS…
DO NOT RENT A PROPERTY FROM THIS COMPANY! They have made my life a living hell for 6 months. After reading other reviews, I can see it’s not just myself facing these issues. If you’re thinking of listing a property with these guys - save your tenants the stress & go elsewhere. If you’re thinking of renting a property from these guys - DO NOT DO IT- it’ll be the worst decision you make. This company left me with toilet water leaking on my floor for over 3 months, causing damage to the property, damp & extremely unhygienic conditions, nobody at Chase Evans seemed to care or even want to help me with these issues. Left me with a broken washing machine in the property for 3 months, despite me raising this with them over 10 times all in an attempt to blackmail me out of the property. Been forced to spend my own money on laundry services for 3 months because they refuse to assist. The day I raised a formal complaint - I received notice to vacate the property. I’ve still not received a complete answer to my formal complaint. Nobody at Chase Evans seems to get back to me. Absolute cowboys, have caused me emotional distress and left me with a huge bill. I’ve now had to contact the property ombudsman, citizens advice and the police in a last ditched attempt to stop these criminals discriminating against me any further or forcing me out of my home.
Thank you Conor for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotExcellent Support from Property Manager
We would like to thank Kimberly Fernandes, our property manager from East Property Management, for her help with maintenance issues.Kimberly always responds to emails promptly and had gone out of her way to help.
Thank you for your review Stephanie, glad to hear Kimberly could help you.
5/5
TrustpilotGladys made it so easy for me
Gladys made it so easy for me. She is wonderful with giving me her professional opinion. I trusted her.
Thank you for your review Amy, glad to hear Gladys could help you.
5/5
TrustpilotRenewals coordinator, Dainik did a…
Renewals coordinator, Dainik did a great job!!!
Thank you for your review, glad to hear Dainik could help you.
5/5
TrustpilotSmooth experience
A relatively smooth renting experience compared to other agencies. From negotiating with the landlord, signing the contract, check-in to check-out, every step is simple, quick and smooth, which is better than other renting agencies in the market. Special thanks to Lisa Li, who is really helpful and responsive.
Thank you for your review Bowen, glad to hear Lisa could help you.
1/5
TrustpilotThe worst property management I have…
The worst property management I have experienced. We have had nothing but issues from the day and hour we got our keys. The communication from the team is so poor. First showed up early to the flat to collect the keys the day our tenancy began no one was at the property. When I phoned to find out where they were they told me that I was late and the girl had left (I was infact early according to the time they had emailed me to be there). Issues with hot water, no heating, a broken balcony door and a washing machine in disrepair. None of these issues are Chase Evans fault but the lengths we have had to go to to have issues dealt with or engineers attend the property has been unacceptable. I understand that the property manager has to contact the landlord before someone can attend but the lack of follow up, communication and time lapse is extremely poor. We have had to constantly chase and follow up on these issues some of which have still not been resolved. We have had a broken balcony door since we moved in 8 months ago and we are fast approaching winter and the issue has still not been addresses despite constantly requesting this to be resolved.
Thank you Rachel for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotAbsolute pleasure to deal with!
Absolute pleasure to deal with! Everyone in the team is extremely professional, organised and efficient. We managed to complete all the tenancy checks and the docs signing process in just a few days. Shockingly good!I'd also like to highlight our property manager Mr. Danish Ashraf for being so helpful and for making us feel looked after. Chase Evans is definitely a VIP team and I've never experienced such a high class level of service before.
Thank you for your review Arty, glad to hear Danish could help you.
5/5
TrustpilotKimberly Fernandes from Chase Evans…
Kimberly Fernandes from Chase Evans East Property Management has been incredibly responsive and efficient in handling my maintenance issues. She swiftly arranged for contractors to inspect the issues. I'm grateful for her help!
Thank you for your review Sam, glad to hear Kimberly could help you.
1/5
TrustpilotUnacceptable and unprofessional
I moved out of my previous residence three weeks ago and am still waiting for my deposit to be released. Despite sending multiple emails, I have yet to receive the check-out report. To make matters worse, the agent handling the matter went on holiday for two weeks without providing any updates or resolution. This level of communication and service is completely unacceptable.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
1/5
GoogleHi, I will be leaving an extremely fair review for this awful company since they dont even deserve a star, as soon as i book with them, I found out the same flat in the building was £600 more cheaper than i rented for, when i asked them why, they could not tell me anything, and since I already paid them 6 months of rent in advance, i was not able to do much, when i come to the flat the kitchen walls had smear it was discusting and the sofa with all the chairs were so filthy, I have no idea how the previous tenant was able to live in the flat, as soon as I moved in, I made them clean it, however after 6 months, they blamed me that i made the smears etc. Even the guy who came from check out report company said to me, why did you move into this flat, it does not look good etc. this is how deceiving they are, and now they are trying to steal my deposit. by charging me £315 cleaning invoice for the 1 bedroom flat, I have already cleaned the house very demandingly. NEVER EVER BOOK WITH THIS MONEY THIRST DISCUSTING COMPANY. MY LAWYER IS TAKING THEM TO THE COURT AND I DONT WISH THIS ANYONE TO BE TIME WASTED AND ABUSED LIKE THIS
Thank you Can for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
GoogleCalled several times regarding a 2 bedroom apartment in Cornell Building. Each time was told that I would get a call back. Recently tried calling today and they immediately hung up. It was last noted as price reduced on 22/11/2022. If the property has been sold it should be taken off listings or marked under offer or sold STC. At the very least they could call me back and tell me its not available, but offer some other similar properties instead
Thank you Chris for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
GoogleThe worst agent I ever met. The apartment we rented has half the lightings not working when we moving and there is a remaining debt for the heating, no one tell me about it and how to top up(need an account number but the agent never mentioned it), so we loss the hot water for two days already and the emergency line does not work!! I move in by myself and receive the check in inventory three days after I move in. And still don’t have my tenancy agreement! Super slow response and no taking your responsibility as a letting agent!
Thank you Kylie for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
GoogleThe worst letting agent I have ever dealt with. I have never had any issues with renting before. I have always looked after flats as if they were my own, but Chase Evans will try and find absolutely anything to not give back your deposit. It's been 4 months and I still haven't received my deposit back from them. You'll notice most positive reviews are from landlords. Renters BEWARE! Honestly, I have rented my whole life and never have I experienced a lettings agency as bad as this.
Thank you Shay for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
GoogleAbsolutely one of the worst experiences. I viewed their apartment hosted by their staff named Faisal Ahmed. I asked him questions about the property and he knew absolutely nothing, not even the simple and basic information about the property. After reading his breakdown of cost which stated students had to pay 6 months’ rent in advance and 1 month’s rent for working professionals. My friend(student with guarantor) and I(working professional) wanted to secure the property so we paid the holding deposit. We included our information mentioning she was a student with a UK guarantor and I was a working professional. Having said that, we did not state in any of our communication with him that we would pay 6 months’ rent in advance. He just assumed that in our “offer” to the landlord and of course the landlord accepted it. After clarifying with and stating to him that we were dissatisfied with his service, manipulative and dishonest behaviour, we wanted our holding deposit back as we did not actually fail the reference check because Faisal Ahmed assumed and included false information to the landlord. We are still trying to get in contact with him to get our deposit back but he has not been active in his replies as he was. Disappointing human being with no moral values whatsoever!
Thank you Katelyn for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotProfessional team that look after their…
Professional team that look after their clients. A special thank you to Danish Ashraf from East Property Management who has been really helpful regarding sorting out a few issues with my apartment - his friendly, efficient demeanour is a real asset.
Thank you for your review Jaz, glad to hear Danish could help you.
5/5
TrustpilotMy property manger Shannon is really…
My property manger Shannon is really helpful. She is keen to help with kindness! Thank you so much for your help
Thank you for your review Roro, glad to hear Shannon could help you.
5/5
TrustpilotBig thanks to Adriana Chaba for being…
Big thanks to Adriana Chaba for being proactive and helpful.East property Managment has been great in client service.
Thank you for your review Nitin, glad to hear Adriana could help you.
5/5
TrustpilotChanelle Da-Silva has been very…
Chanelle Da-Silva has been very approachable and helpful, answering to all our queries. Customer Service is not one of the easiest jobs to handle and she has been great with us. Keep up the good work.
Hi Javier, that is great to hear! We are so glad that Chanelle has been able to help you! Thank you for your kind review.
1/5
TrustpilotAvoid this company like the plague!!!
Avoid this company like the plague. Would have given zero stars if I could. Had a decent enough experience with them as tenants however the checkout process and everything afterwards has been nothing short of a nightmare.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Noel Ng as the property manager during my tenancy, and I couldn’t be more satisfied with the experience. Noel was always prompt, professional, and extremely helpful. His communication was clear, and he made sure everything was handled smoothly and efficiently.
5/5
TrustpilotHeating issue fixed quickly
Had some issues with heating during winter and Danish Ashraf from East Propery Management was quick to act and ensure it got fixed as soon as possible. He was incredibly helpful and was a great liaison with the contractors and landlord.
Thank you for your review Isaac, glad to hear Danish could help you.
5/5
TrustpilotDanish Ashraf was really helpful during…
Danish Ashraf was really helpful during the move out process, organising inventory checks and keeping me updated with regular emails and calls. I would highly recommend liaising with Danish to anyone dealing with Chase Evans.
Thank you for your review Haihan, glad to hear Dnaish could help you.
5/5
TrustpilotVery efficient
A thank you to Kin Lee for helping make the renewals process easy.
Thank you for your review Will, glad to hear Kin could help you.
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Tell us what you need and we'll put you in touch. Chase Evans New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
